ESG Report 2024

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ESG Report 2024

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Message from
Alberto Gutiérrez

More than 27 years have passed since Aquaservice began its journey, and since then, our business model has been a true example of circular economy. From the very beginning, we knew we had to develop a proposal that would create value both for people and for the planet. Our goal has always been to pursue a more sustainable future for the industry and to offer innovative solutions that make hydration more convenient and environmentally friendly.

As of the end of 2024, the company has grown to a team of over 3,380 people, spread across 77 branches and 7 production centers located at water springs. We now serve nearly 800,000 customers. Furthermore, 2024 has been a key year of expansion, marking our leadership in the Iberian Peninsula with the start of operations in Portugal, following the opening of our new branch in Porto and the acquisition of Eden Springs Portugal, the market leader in the country. This milestone not only strengthens our position in the sector but also sets the stage to double our presence in the Portuguese market over the next five years.

The dedication and commitment of everyone who is—and has been—part of Aquaservice has been essential in shaping our corporate culture as a true competitive advantage. We are united by a strong sense of belonging and a shared purpose: to enhance people’s well-being in their daily lives.

As a company, we continue to grow, guided by three fundamental pillars:

The first is people. We are committed to caring for our team—our most valuable asset—while also strengthening our bond with customers and society.

Through our corporate social responsibility program, “Aquaservice with Soul”, we work to improve the quality of life of vulnerable communities and give back to society a part of what we receive.

The second is sustainability. Our native business model in circular economy allows us to offer a bottled water service with a cooler that maximises the reuse of containers and coolers and guarantees their recycling at the end of their useful life. We continue to promote the efficient use of natural resources, to invest in renewable energies and to make progress in reducing our carbon footprint. As a result, we maintain our commitment to AENOR Circular Economy certification and remain 100% Carbon Neutral by offsetting our Scope 1 and 2 emissions.

The third is technology and innovation. We continue to invest in a strong technological foundation to improve the efficiency of our processes, optimize the customer experience, and reduce environmental impact.

This year has also been one of resilience, due to the heavy flooding that severely affected the Valencia region, causing tragic human losses, damaging infrastructure, and impacting many lives. As a company committed to society, we focused our efforts on supporting the affected communities, collaborating on
relief efforts, and providing assistance through our “Agua Solidaria” program to ensure that people had access to essential resources and water from the very beginning. At the same time, we faced significant challenges ourselves: safeguarding our employees and working to restore operations at both our main production center and our principal distribution depot in Valencia, which were completely flooded and consequently devastated.

In this report, we share how sustainability is embedded in everything we do to create a positive impact on society and the planet. Together with our customers, we remain committed to transforming the way we hydrate toward a more sustainable future.

Get to know us
better

Through our corporate social responsibility program, “Aquaservice with Soul”, we work to improve the quality of life of vulnerable communities and give back to society a part of what we receive.

The second is sustainability. Our native business model in circular economy allows us to offer a bottled water service with a cooler that maximises the reuse of containers and coolers and guarantees their recycling at the end of their useful life. We continue to promote the efficient use of natural resources, to invest in renewable energies and to make progress in reducing our carbon footprint. As a result, we maintain our commitment to AENOR Circular Economy certification and remain 100% Carbon Neutral by offsetting our Scope 1 and 2 emissions.

The third is technology and innovation. We continue to invest in a strong technological foundation to improve the efficiency of our processes, optimize the customer experience, and reduce environmental impact.

This year has also been one of resilience, due to the heavy flooding that severely affected the Valencia region, causing tragic human losses, damaging infrastructure, and impacting many lives. As a company committed to society, we focused our efforts on supporting the affected communities, collaborating on relief efforts, and providing assistance through our “Agua Solidaria” program to ensure that people had access to essential resources and water from the very beginning. At the same time, we faced significant challenges ourselves: safeguarding our employees and working to restore operations at both our main production center and our principal distribution depot in Valencia, which were completely flooded and consequently devastated.

In this report, we share how sustainability is embedded in everything we do to create a positive impact on society and the planet. Together with our customers, we remain committed to transforming the way we hydrate toward a more sustainable future.

Get to know us better

2

Our
purpose

At Aquaservice we work to improve the wellbeing of people in their daily lives through a convenient and sustainable bottled water service with a cooler.

Our business model is based on a native circular economy system that works to generate value for people and the planet.

278

million €

Turnover in 2024

797.274

Aquaservice Customers
in Spain and Portugal

3.380

People who make up part of Aquaservice

+15,8%

compared to 2023

461

Jobs created
in 2024

70

Branches within Spain and Portugal

64%

less emissions at its production sites over the last 5 years

18.000t

Saving on single-use plastic with our reusable 20-litre bottle

7

Natural mineral water springs and spring water

1.000l

distributed thanks to the reuse of a 20-litre bottle

Certified sustainability

Pioneers in the sector with AENOR certificates for the Circular Economy strategy in Carnon Neutral, Zero Waste and contribution to the SDGs

100%

electric

First in Spain to deliver with a 100% electric truck in the 7.5t segment

Leaders in
the Iberian
Peninsula

Branch

Spring

3.1. Aquaservice in figures

Growth in the number of customers

Development of turnover

3.2. Major milestones in 2024

Aquaservice starts its activity in Portugal with the launch of the spring in Corgas Largas and the opening of the branch in Oporto.

In July, Aquaservice acquires Eden Springs Portugal consolidating its leadership in the Iberian Peninsula.

The group of volunteers from Aquaservice with Soul wins the prize for Corporate Volunteering in the IX Awards for Volunteering in the Valencian Community, organised by the Plataforma de Voluntariat de la Comunitat Valenciana (Valencian Community Volunteering Platform).

Aquaservice renews its AENOR certificate for its Circular Economy Strategy and contribution to the SDGs

Pioneer in aid and solidarity with those affected by the DANA storm (Spanish acronym for “Depresión Aislada en Niveles Altos”, meaning isolated depression at high levels) in the Valencia Region.

3.3. Internationalisation
and leaders in the Iberian Peninsula

In 2024, Aquaservice took a key step in its internationalisation strategy with its entry into the Portuguese market. In March, the company acquired and commissioned the Corgas Largas spring, located in the natural enclave of Gouveia, a strategic location that allows it to efficiently supply the north of Portugal and the west of Spain. This first phase was followed by the opening of its first branch in Porto, consolidating its presence in the country.

As part of the second phase of its expansion, in July 2024 Aquaservice acquired Eden Springs Portugal, adding 150 new professionals to its team, who join the Aquaservice family. The operation also added more than 45,000 customers in Portugal and a new spring in Coruche, strengthening the company’s production capacity. This acquisition made Aquaservice the market leader in the distribution of bottled water with coolers in the Iberian Peninsula, consolidating its position as a leader in the sector.
At the end of 2024, Aquaservice had 9 branches in Portugal and 2 springs.

At the end of 2024, Aquaservice had 9 branches in Portugal and two springs.

“The acquisition of Eden Springs Portugal represents a significant milestone in the history of Aquaservice. This operation consolidates our leadership in the Iberian Peninsula, opening up new opportunities to grow and improve our service to our customers in both markets. service to our customers in both markets.”

Alberto Gutiérrez,
Aquaservice CEO

4.1. About us

Founded in 1997, Aquaservice is the leading company in the distribution of bottled water with coolers in Spain and Portugal. Since its inception, it has developed a 100% native circular economy model, which reuses and sanitises its bottles to recycle them at the end of their shelf life, consolidating itself as a leader in sustainability within the sector.

As of the end of 2024, Aquaservice has 7 production centres located in natural mineral water and spring water springs, from which it supplies its 77 branches throughout the Iberian Peninsula and the Balearic and Canary Islands and, for the first time, its operations in Portugal. With this expansion, the company has started to offer its 100% circular solution also in our neighbouring country, reinforcing its commitment to take its sustainable model beyond Spain’s borders.

Today, Aquaservice serves more than 797,274 home and business customers, marking a new milestone in its growth.

It is the only brand to offer a large-scale, fully circular solution for bottled water in Spain and Portugal. Its mission is to inspire a more sustainable future for the industry and the planet, constantly innovating so that more and more people can consume water in a convenient and environmentally friendly way.

To guarantee excellence in its service, Aquaservice had a team of 3,380 people at the end of 2024, 15,8% more than the previous year, who work daily to offer a more responsible and efficient consumption model.

4.3. Evolution of Aquaservice

First production at the Cogollos de Guadix (Granada).

2015

Acquisition of the Camporrobles spring (Valencia).

2016

1997

Aquaservice was born with a clear philosophy: to be people-centred: Team, Customers and Society.

2004

Entry to the residential market.

2014

Incorporation of the home-delivery coffee service along with the scheduled delivery.

2018

  • Extension of the Cogollos de Guadix spring (Granada).
  • First in the bottled water sector to register its emissions of CO2 with the Ministry of Ecological Transition.
  • Purchase of the Virgen del Camino spring (León).
  • Consolidation of its Sustainable Supply Chain strategy with the largest hybrid delivery fleet in Europe.

2019

  • 1st in the water sector to be 100% carbon neutral in all its operations.
  • Pioneer in electric mobility: first 7.5 tonne last-mile electric delivery vehicle.

2021

  • 1st in the water sector with Aenor Zero Waste certification.
  • 1st company in the food sector to verify its strategy of contribution to the SDGs awarded by SGS.
  • 1st in Spain to use biomethane as fuel for its last mile delivery fleet.

2022

  • Acquisition and start-up of the first Aquaservice spring in Portugal and opening of the branch in Porto.
  • Acquisition of Eden Springs Portugal and consolidates its leadership in the Iberian Peninsula.

2024

2020

  • Purchase of the fourth spring in Ribagorza.
  • Creation of the Agua Solidaria project and unification of its Corporate Social Responsibility strategy Aquaservice with Soul.

2023

  • 1st in the bottled water sector to have the AENOR certificate for the Circular Economy strategy.
  • Acquisition and commissioning of the Ingenio spring (Gran Canaria).

4.3. Evolution of Aquaservice

  • 1997

    Aquaservice was born with a clear philosophy: to be people-centred: Team, Customers and Society.

     

  • 2004

    Entry to the residential market.

     

  • 2014

    Incorporation of the home-delivery coffee service along with the scheduled delivery.

     

  • 2015

    First production at the Cogollos de Guadix (Granada).

     

  • 2016

    Acquisition of the Camporrobles spring (Valencia).

     

  • 2018

    • Extension of the Cogollos de Guadix spring (Granada).
    • First in the bottled water sector to register its emissions of CO2 with the Ministry of Ecological Transition.

  • 2019

    • Purchase of the Virgen del Camino spring (León).
    • Consolidation of its Sustainable Supply Chain strategy with the largest hybrid delivery fleet in Europe.

  • 2020

    • Purchase of the fourth spring in Ribagorza.
    • Creation of the Agua Solidaria project and unification of its Corporate Social Responsibility strategy Aquaservice with Soul.

  • 2021

    • 1st in the water sector to be 100% carbon neutral in all its operations.
    • Pioneer in electric mobility: first 7.5 tonne last-mile electric delivery vehicle.

  • 2022

    • 1st in the water sector with Aenor Zero Waste certification.
    • 1st company in the food sector to verify its strategy of contribution to the SDGs awarded by SGS.
    • 1st in Spain to use biomethane as fuel for its last mile delivery fleet.

  • 2023

    • 1st in the bottled water sector to have the AENOR certificate for the Circular Economy strategy.
    • Acquisition and commissioning of the Ingenio spring (Gran Canaria).

  • 2024

    • Acquisition and start-up of the first Aquaservice spring in Portugal and opening of the branch in Porto.
    • Acquisition of Eden Springs Portugal and consolidates its leadership in the Iberian Peninsula.

4.4. Product and service

In your home

In your home

At your company

Returnable and reusable 20l bottles

Aquaservice produces and reuses its own 20-litre bottles. Its activity is focused on offering a bottled water service with a native cooler within the circular economy.

Cooler

In order for its customers to enjoy the convenience of the service, Aquaservice provides them with a modern top-quality cooler, equipped with a double tap with adjustable temperature: natural, cold, colder or hot (perfect for preparing infusions or cooking recipes).

At your company

At your company

Aquaservice professional

With our integrated water solutions for companies, you can choose the option that best suits your needs:

Water service with a cooler

dispensador-azul

Points of Use

fuente de red_Aquaservice

Combine both services

fuente de red_Aquaservice
dispensador-azul.svg

Points of Use

With our Points of Use service you can have water directly from your company’s primary water supply in a convenient and sustainable way.

To complement

To complement

At your event

Aquaservice Mini

The only brand on the market that makes PET bottles returnable. In this way, with the simple gesture of depositing the empty bottles, the delivery team is responsible for collecting them and placing them in a clean recycling circuit.

Café Aquaservice

Coffee service with home deliveries and the consignment of an automatic coffee machine. All the coffee distributed bears the Rain Forest Alliance seal that certifies the cultivation of sustainable agriculture, with social opportunities for the farmers, their families and the planet.

Thermal bottles Aquaservice

In a 500ml and 250ml format, all Aquaservice customers have the option of purchasing thermal bottles that help keep water cold for 24 hours so they can take it with them wherever they go.

At your event

At your event

With the aim of transforming events into a more sustainable version, more than 600 events organised all over Spain opted for sustainability by relying on Aquaservice in 2024.
Musical, cultural and sporting events, corporate events, filming, festivals, fairs, catering, conferences and congresses.

4.5. Discover our springs

100% of our source is natural mineral water and spring water.

At our 7 springs, we balance their mineralogical composition with the most advanced technology to achieve a light beverage, very low in sodium, pH neutral and very smooth on the palate.

Springs in Portugal

  • Sobreiros (Coruche)
  • Corgas Largas (Gouveia)
Springs in Spain
  • Ribagorza (Huesca)
  • Camporrobles (Valencia)
  • Virgen del Camino (León)
  • Cogollos de Guadix (Granada)
  • Ingenio (Gran Canaria)

Meet our springs

4.6. The positive impact of Aquaservice

Thanks to its circularity, a 20-litre Aquaservice bottle can dispense up to 1,000l of water and saves 32 kilos of single-use plastic. Therefore, every person, every customer, every event that chooses Aquaservice for hydration has a direct positive impact on the environment.

In 2024, thanks to the Aquaservice service, more than 18,000 tonnes of single-use plastic were avoided. Every Aquaservice customer is making a significant contribution to the well-being of the planet.

For this reason, the company was the first company in the bottled water sector to obtain the AENOR Circular Economy Strategy certificate. A certificate it renews every year and continues to work on to inspire a more sustainable future by innovating so that more and more people can drink water in a comfortable and sustainable way.

20l

bottles in its shelf life

2.000

bottles

1.000l

water

32kg

single-use plastic avoided

20l

bottles in its service life

2.000

bottles

1.000l

water

32kg

single-use plastic avoided

4.7. Value chain: process and suppliers

All production and bottling is carried out under the strictest quality controls.

At each of the production centres, where Aquaservice’s natural mineral water springs are located, we have our own laboratory and a specialised technical team that carries out exhaustive controls to guarantee the best quality and purity of our products.

Aquaservice’s water is made in our production facilities from natural mineral water using state-of-the-art technology.

During the production process we balance its mineralogical composition to achieve a light, pH-neutral beverage that is very smooth on the palate. Always the same taste. Always perfectly balanced. Always perfect.

What is Aquaservice water like?

Water-based
natural minerals

Neutral pH and very low sodium content

Maximum techno- logical innovation

Smooth on
the palate

Proper balance of electrolytes

Quality
guaranteed

Our product is recognised by the Spanish Heart Foundation

4.8. Quality control and safety

Aquaservice has a quality management system in ISO 9001:2015 whose objective is to guarantee the safety of the product and the quality of the processes, products and service. This certification is renewed on an annual basis, maintaining the highest quality standards.

In 2024, the IFS Food safety certification was renewed for the Camporrobles, Cogollos de Guadix, León, Canarias and Ribagorza springs.

In addition, in 2024, the IFS Logistics version 2.3 food safety certification was renewed in the Paterna, Granada, Coslada, Ulldecona, Villajoyosa, Jerez, Getafe and Hospitalet branches, and certification was obtained in the Alicante, Gerona and Vigo branches.

Aquaservice has a traceability system that allows it to control 100% of its service process

Aquaservice has a traceability system that allows it to control 100% of its service process

Servicio_Aquaservice_memoria_de_sostenibilidad_2024

Quality and safety

Laboratories
at production
sites

Full product
traceability

safety

Road

State-of-the-art

technology

Cutting-edge technology in bottle washing

Each bottle collected from each customer is subjected to a strict washing and sanitising procedure in each of the production centres, using the most advanced technology on the market to guarantee maximum food safety.

Full traceability of every single bottle

From the production centres, the bottles are distributed to the different branches, from where they are delivered directly to homes and companies with a QR code that allows each bottle to be tracked.

Commitment to supplier companies

Aquaservice implements various controls on its suppliers to ensure the quality of all its products and services. In addition, the supplier approval policy prioritises national companiesand seeks proximity to ours logistics centres.

Aquaservice has the international IFS Food certification of the Global Food Safety Initiative (GFSI) at its production sites with an excellent level. This certification ensures the highest level of food safety throughout the bottling process, thus guaranteeing the safety of the product.

The IFS Logistics Standard certifies the quality and safety of the company’s logistics activities and includes the warehousing, loading and unloading processes in our facilities.

4.9. Commited to our customers

A convenient and sustainable service focused on the customer and the planet

At Aquaservice, all of us share the same mission: to offer the best service to those who place their trust in us. Our service model, based on circular economy, seeks to build a more sustainable future in both homes and workplaces.

We are committed to reuse and recycling. Our packaging and products are designed for responsible consumption; they are reused, and at the end of their shelf life they are recovered. This approach reduces plastic waste from water consumption, providing a real benefit to the environment and to our customers.

From the spring to home without leaving a trace

From the spring to home without leaving a trace

The keys to
Aquaservice service:

Our own team

At Aquaservice, all the people involved in the service are part of our staff. This allows us to establish trusting relationships with our customers, who often know their delivery man personally, creating a close and lasting bond.

Efficient and personalised service

Speed and punctuality are essential to our customer service. Every interaction is geared towards ensuring total satisfaction, backed by our positive culture attitude.

Our service channels include:

· Private area on the website: It allows customers to manage their service autonomously.

· Mobile APP: Designed for households looking for convenience in managing their service.

· Telephone and e-mail: Personalised support from Monday to Friday, from
8.30 am to 7.30 pm.

· Direct contact with the delivery person: thanks to advanced software, customers can resolve questions during delivery.

· ‘The voice of the customer”: An innovative tool that allows you to record messages and send them directly to our offices from the APP.

NPS 73

excellent

Our customers rate us with a Net Promoter Score (NPS) of 73, an indicator that reflects an excellent level of satisfaction. This index, which is measured between -100 and 100, is evidence of their trust and confidence in the Aquaservice service.

5.1. The importance of
people to Aquaservice

Aquaservice, leader in the distribution of bottled water with a cooler in Spain, has been revolutionising water consumption in our country for 27 years.

The business model, based on a native circular economy system, places people and the planet at the centre of all its operations. This approach has allowed us to offer a high quality service, marked by innovation and constant transformation.

The strategic pillar underpinning Aquaservice’s sustainable growth is its commitment to people, articulated in three fundamental areas: the Aquaservice team, customers and society.

In addition, Aquaservice prioritises health and safety in the workplace, consolidating a corporate culture that makes people the driving force behind its success.

The 3 pillars of Aquaservice's commitment to people:

repartidor_2

Aquaservice team: promoting quality employment, attracting and retaining talent, and promoting diversity and equal opportunities.

clientes_2

Customers: Aquaservice offers a convenient and sustainable service.

sociedad_2

Society: Aquaservice gives back to society all the good it offers as a company by helping the groups that need it most.

People are at the heart of our business and have enabled our corporate culture to make a competitive difference

People are at the heart of our business and have enabled our corporate culture to make a competitive difference

5.2. Culture of well-being at Aquaservice

At Aquaservice, the culture of well-being is an intangible that can be felt in every corner of the company. It is a commitment to the integral care of the people who form part of each team, promoting their well-being, accompanying them in their personal and professional development, and supporting them in all stages of their growth within the company.

Our priority is that each person feels valued, listened to and supported. That’s why we work to customise our wellness initiatives, ensuring that each measure responds to the unique needs of all teams.

At Aquaservice, wellness is not a resource, but a commitment

At Aquaservice, wellness is not a resource, but a commitment

Main Well-being and Work-Life Balance Initiatives in Aquaservice

Training and Professional Development
Access to a corporate platform, language training and promotion of own leadership style.

Flexible Working Day
Implementation of ‘Aquaflex’ to promote schedules adapted to the needs of each team.

Advances and Financial Benefits
Access to salary advances (Payflow) and advantageous conditions on financial products.

Family support
Aquaservice supports families in vulnerable situations, such as those affected by the DANA.

Family Conciliation Leave
Options such as parental leave and special leave for family needs.

Social Benefits
Introduction of measures such as the childcare cheque to support the family economy, medical insurance, Aquaservice Advantages Club with special discounts and access to subsidised canteen and restaurant vouchers.

Corporate Social Responsibility Programmes
such as Aquaservice with Soul, reflect the company’s social commitment.

5.3. We are committed to stable and quality employment

The growth of Aquaservice’s activity means the creation of new jobs. At year-end 2024, the company had a total of 3,380 people in its team, 461 more than the previous year, representing a 15,8% growth in the team compared to the previous year.

This sustainable growth is the result of its commitment to people. Aquaservice is continually opening new positions to reinforce its teams throughout Spain, through the ‘Work with us’ section on its website.

At Aquaservice, permanent and full-time contracts predominate, both for men and women. Currently, 71% of contracts are of this type. In addition, more than 34% of middle managers have been with the company for more than a decade.

In the last five years, Aquaservice has reaffirmed its commitment to people, creating more than 1,500 jobs throughout Spain to strengthen the different teams that make up the company.

One of the key priorities of Aquaservice’s corporate culture is to foster collaborative work environments that encourage individual and collective talent. The company focuses on job creation, prioritising the recruitment and retention of talent, diversity and equal opportunities, as well as occupational health and safety.

15,8%

Growth of the team Aquaservice

61,5%

Contracts are permanent and full-time

34%

Middle management with 10 years at Aquaservice

‘At Aquaservice we are proud of the continuous growth of our team, consolidating our position as a leader in job creation in Spain.
Our team, the bearer of our values and corporate culture, is the driving force
behind our daily efforts to offer the best service to our customers.’

Eugenio de Miguel, director
of Aquaservice’s People and Culture.

5.4 Talent management and development of people

The development of individual and collective talent is key to the evolution and transformation of Aquaservice, driven by the passion and commitment of its team.

Our own leadership style

Aquaservice has its own Leadership Style, developed through an itinerary that more than 250 managers go through every year. This approach provides a roadmap for developing exceptional leaders who are able to motivate, engage and value their teams.

Developing talent

The company uses the internal Talent platform to evaluate individual performance, foster professional growth and identify opportunities for improvement.

In 2024, leadership training hours were doubled and access to the Aquaservice University platform increased by 30%.

Continuing education

The Training and Talent area promotes continuous learning, strengthening skills and knowledge to ensure the present and future development of each person.

Key points:

Annual training plan provided by internal or external experts.

Individual pathway and talent management to enhance potential.

Continuous online training through the Aquaservice University.

Improving team management skills.

5.5. Inclusion, diversity and equal opportunities

At Aquaservice, equality between women and men is a strategic principle integrated in its Corporate and Human Resources Policy.

Equal opportunities

Aquaservice was a pioneer in implementing its Equality Plan, reaffirming its commitment to policies that promote equality at all levels and groups in the company.

Non-discrimination

The company has a code of ethics and conduct based on equality and non- discrimination. It also has a protocol for the prevention of and action against psychological, sexual and gender-based harassment, applicable in all areas.

Actions that promote equality in all teams:

Access and management of information tools

Inclusive work processes centred on merit and skill

Personalised career and training plan

Balancing work and family life

inclusion_diversidad_e_igualdad_Aquaservice_Memoria_de_sostenibilidad_2024

Accessibility

Aquaservice ensures universal accessibility in all its branches, eliminating architectural barriers and guaranteeing that people with reduced mobility can access any workstation or work area.

Work Integration

Aquaservice promotes the inclusion of people with disabilities through direct hiring or in collaboration with Special Employment Centres. It highlights its Impulsa la Inclusión programme, developed together with the Randstad Foundation, to support the professional development of these people within the company.

Since 2023, the company has been working with initiatives such as the Disability Culture and Awareness Days and training plans in selection processes, promoting integration and highlighting the benefits of diversity in terms of talent and inclusion.

‘I am very proud to be
working at Aquaservice
and I would like to do so
for many years to come.’

Adrián Agrelo,
Aquaservice receptionist.

Jornadas_de_la_Cultura_y_Conocimiento_de_la_Discapacidad_Aquaservice_Memoria_de_sostenibilidad_2024

5.6. Health and safety at work

At Aquaservice, creating safe and healthy working environments is a top priority.

Commitment to health
The Aquasalud area leads initiatives, training and actions aimed at improving and protecting the health and safety of all teams at work.

Safe and Sustainable Mobility
The Safe and Sustainable Mobility Plan, focuses on the continuous improvement of the fleet, constant training, team awareness and commitment to society.

ISO 45001 Certificate
Aquaservice has obtained ISO 45001 certification for occupational health and safety management systems at its production centres located at natural mineral water springs in Camporrobles (Valencia), Cogollos de Guadix (Granada), Ribagorza (Huesca) and Virgen del Camino (León).

The ISO 45001 standard assesses the performance of organisations that wish to improve their Occupational Health and Safety performance by working to ensure safe working environments.

The 3 central axes of the Aquasalud plan are:

Improved safety coefficient.

Increased training in prevention.

Preventive culture with all team leaders.

seguridad_laboral_Aquaservice_04

5.7. Ambassadors of corporate culture

Corporate culture is one of the fundamental pillars of Aquaservice. Its eight values are the engine that drives every person in the company to do their best to deliver exceptional service.

Ambassadors of Culture Project

Each year, this project trains people from different teams in experiential workshops designed to strengthen cooperation and alignment around Aquaservice’s values. It encourages values to act as the ‘glue’ that binds and unites the team. Those selected are the recipients of the previous year’s culture award.

Initiatives to Promote Culture

To promote and care for corporate values, Aquaservice develops various activities that strengthen communication and connection between teams:

· Cultural visits to branches and springs

· Monthly breakfasts with the General Director, bringing together people from different areas and branches.

· Annual company-wide meeting.

· Open days at the springs’ production centres.

· Motivational and team building activities to connect teams.

In 2024, the number of participants in cultural visits increased fivefold compared to 2022, reflecting the unity and commitment of the team in all branches.

Internal awards and recognition

· Annual Culture Awards to people who have best represented the company’s values.

· Award for individual and team performance.

5.8. The society that moves us: Aquaservice with Soul

Aquaservice_con_alma_Olimpiadas_2024

Since its beginnings, Aquaservice has sought to give back to society part of what society has given it as a company. Aquaservice with Soul, its Corporate Social Responsibility strategy, focuses on supporting the groups that need it most.

Created in 2021, this initiative has the involvement of the entire organisation, including a network of more than 300 volunteers distributed throughout the branches in Spain.

Aquaservice collaborates continuously with more than 50 organisations and NGOs such as the Valencia Foundation through its Valencia CF Inclusive team that competes in the Genuine League, Asindown, Aladina Foundation, Red Cross, Spanish Association Against Cancer, AVAPACE, AFANION, Payasospital and Moms in Action among other organisations.

Aquaservice with Soul, areas of action:

Inclusion

Social

Environ-

ment

Health

safety

Road

Meet Aquaservice with Soul →

5.8.1. Immediate support for those affected by the DANA in the Valencian Community

106.000l

donated through official organisations (UME, Generalitat Valenciana, Red Cross and Food Bank).

At Aquaservice we continue to work proactively to ensure the well-being of all, and to help all affected areas return to normal.

‘Aquaservice responded straightaway to the DANA storm emergency, activating measures to protect our team and collaborating with organisations and security forces to distribute more than 106,000 litres of water to the affected areas. We are committed to being there for people when they most need it.’

Alberto Gutiérrez,
Aquaservice CEO

From the beginning of the DANA, Aquaservice mobilised its resources and teams to offer support to the most affected areas in the Valencian Community and other regions. Through the Agua Solidaria programme, is distributed more than 106,000 litres of water in collaboration with the UME, Red Cross, Generalitat Valenciana, Food Bank and Local Police, using both land and air routes to ensure that the water reached those who needed it most.

Internal Measures and Customer Service

Prioritising the safety of the Aquaservice team was key. Teleworking and flexitime measures were implemented in the affected areas to minimise risks. At the same time, teams in the Valencian Community worked tirelessly to restore service in the affected areas, maintaining communication with our customers to inform them of the status of their deliveries.

Commitment to Solidarity

All this was possible thanks to the efforts of the Aquaservice team and the volunteers. Their dedication was instrumental in distributing the donated water and helping all those affected.

Several teams participated in the cleaning day at the Massanassa Secondary School, donated their Christmas hampers to the affected people and their families of the APAMI Association of Catarroja, participated in the Day of coexistence with the Tea Association of Algemesí and, as a company, participated in the donation of school supplies from the La Caixa Foundation and Save The Children.

Many people who are part of Aquaservice volunteered to go to Zone 0 to clean up, offer food and belongings or simply give their support to colleagues who went through this difficult situation, as well as to the rest of the people affected.

5.8.2. Aquaservice, Award for Corporate Volunteering in the Valencia Region

Aquaservice has been recognised in the 9th Valencian Community Volunteering Awards, organised by the Valencian Community Volunteering Platform, in the category of Corporate Volunteering.

This award highlights the work of more than 300 volunteers who collaborate in the Aquaservice with Soul programme, the company’s Corporate Social Responsibility strategy. Through this initiative, Aquaservice collaborates with more than 50 foundations and NGOs throughout Spain to support the most vulnerable groups.

This recognition reflects Aquaservice’s commitment to solidarity and its efforts to contribute to a positive impact on society and work towards a more inclusive and supportive future.

Premio_al_voluntariado_corporativo_Aquaservice_2024

5.8.3. Projects for the protection of the environment

Ecowear: Circular Economy Textiles

Aquaservice, a leader in circular economy, has launched the Ecowear project to give a second life to uniforms, advertising banners and other materials. Initiated in partnership with social enterprises, it has already resulted in the recovery of more than 5,000 kilos of waste by 2024.
The material collected in its 77 branches is sorted and transformed into products such as rucksacks, shoulder bags and benches for its facilities.

Aquaservice, a pioneer in circular economy, launches Ecowear, an innovative textile project.

Aquaservice, a pioneer in circular economy, launches Ecowear, an innovative textile project.

Bandolera_ecowear_Aquaservice_economia_circular_textil

Innovation in sustainability

Aquaservice, certified in Circular Economy Strategy by AENOR, reaffirms its commitment to sustainability through this project that combines circular economy with social impact. Its goal for 2025 is to expand this initiative by designing more products from the waste generated, reducing the impact on the environment.

Training in Care for the Environment

Aquaservice’s Quality and Environment area organises internal awareness sessions, updates on new environmental regulations and practical advice to promote sustainable actions.

Cleaning of Natural Spaces: Parcs Naturals GVA

More than 30 Aquaservice volunteers took part in a cleaning day at El Perellonet Beach, in the Albufera Natural Park (Valencia). During the activity, 5 m³ of Carpobrotus edulis, an invasive species called cat’s claw, were removed and 6 kg of waste, mainly packaging and plastics, were removed.

5.8.4. Inclusion and social assistance projects

Water donations: Agua Solidaria

Created in 2020 during the COVID-19 pandemic, it was created to provide free water to health centres and homes for the elderly, covering basic needs in the most critical moments. More than 1 million litres of water were donated that year.

The project has evolved to transform this initiative into a real commitment. By 2024, more than 450,000 litres of water were donated.

Within the Solidarity Water Project, this year we donated more than 106,000 litres of water to those affected by the DANA, as well as collaborating with other organisations such as Ayuda una Familia, Casa de la Caridad, Amigos de la Calle and Cáritas, among others, which distribute our water directly to people without resources.

Sponsorship of Valencia CF Inclusivo

Aquaservice signed in 2024 the renewal of three more seasons as official sponsor of Valencia CF Inclusivo, which competes in the Liga Genuine, a competition for people with disabilities. This sponsorship promotes the integral development of players through adapted football.

Colaboracion_Asindown_Aquaservice_con_alma
Olimpiadas_Aquaservice

Collaboration with Asindown

Since 1989, Asindown has been working for the social, occupational, family and educational integration of people with Down’s syndrome and intellectual disabilities. Aquaservice further strengthened its collaboration with this entity, throughout the year 2024. Aquaservice’s main initiatives with Asindown include:

· Recruitment of people from Asindown in the Aquaservice team.

· Organisation of the solidarity music festival ‘No te cambio por nadie’ to finance the foundation’s projects.

· Support for ‘La Mare que Va’, a hotel and catering school inaugurated in 2023 to promote job placement.

· Gatherings between young people from Asindown and volunteers from Aquaservice.
· First Inclusive Olympics in coexistence with more than 50 users of the Asindown Foundation.

Ilunion Group

In 2024, Aquaservice started a partnership with the Ilunion Industrial, Ilunion Laundry and Ilunion Commercial Centres. Thanks to this partnership, sorting and cleaning of uniforms has been carried out as part of the Ecowear Project. For the first time, the company managed the purchase of Christmas baskets through an EWC, to ensure a positive impact on the inclusion of people with disabilities in the labour market.

Great Food Drive

Aquaservice contributes by donating part of the amount of the Christmas baskets and collecting food in its branches. Through the APP ‘Nadie sin su ración diaria,’ more than 3,900 kg of food, equivalent to 1,785 food rations, were delivered to the Food Bank in 2024.

Timpers Brand

In 2024, a partnership was initiated with Timpers, a company specialising in the design and production of footwear with a 100% inclusive approach, with a majority of its workforce made up of people with disabilities. As a result of this alliance, an exclusive safety shoe for Aquaservice will be launched in 2025, thus contributing to the expansion of Timpers into a new marketing sector.

Timpers_Brand_Colaboracion_Aquaservice_02

Randstad Foundation

In 2024, Aquaservice continued its collaboration with the Foundation.
Randstad through the Impulsa la Inclusión project and, for the second consecutive year, participated in the EDI Programme, where a group of companies joined together with the aim of building a future in which equity, diversity and inclusion are a reality.

In addition, the company carried out several internal awareness campaigns and organised two special days in December to coincide with the International Day of Disability. It also collaborated in an initiative with Asindown in La Mare Que Va (Valencia).

Ranstad_fundacion_igualdad_de_oportunidades_empleo_aquaservice

Aladina Foundation

Aquaservice donates water to the hospitals and headquarters of the Aladina Foundation, which supports children with cancer and their families. In addition, all Aquaservice branches took part in the #PañueloChallenge in February 2024, an initiative whose aim is to raise awareness of the fight against childhood cancer and show support for children suffering from it by wearing a headscarf as a symbol of solidarity.

5.8.5. Projects to improve people's health

La Caixa Foundation: Proyecto Gavi y Árbol de los Sueños

Aquaservice collaborates with the La Caixa Foundation through the Gavi Project, promoting child vaccination in the most vulnerable regions.
In addition, in 2024, it participated in the ‘Tree of Dreams’ Project, in which employees from different teams nationwide made the wishes of 50 children at risk of social exclusion come true, giving them the Epiphany gifts they requested.

Activate Sports

Aquaservice supports Activate Sports, an adapted cycling school that promotes inclusion and improves the quality of life of people with physical disabilities.
In 2024, the company participated in a round table and in the presentation of the first adapted women’s rugby team, ‘Las Felinas’, which competed in an international tournament in Paris.

Spanish Association Against Cancer

Aquaservice, together with Grupo Bertolín, CECOTEC and in collaboration with the Spanish Association Against Cancer and INCLIVA, finances the ABC Grant for research into the early diagnosis and treatment of cervical cancer. This project reinforces the company’s commitment to the fight against cancer in Spain. In 2024, this three-year collaboration began.

In addition to this collaboration, in May 2024 we participated for the first time in the Jornada de Cuestación with more than 40 volunteers, including the company’s Management Team.

Learn more about the ABC Scholarship

Learn more about the ABC Scholarship

Asociacion_espanola_contra_el_cancer_Aquaservice

Cancer Run

For the eighth consecutive year, Aquaservice has collaborated with RunCancer, supplying 16,000 litres of water in the 2024 edition through its sustainable hydration system. Thanks to this initiative, 224 kg of single-use plastic were avoided in the Valencia race. Aquaservice brought together more than 800 participants and 100 volunteers from the Aquaservice team. This alliance reaffirms its commitment to sustainability and the fight against cancer, promoting healthy and responsible habits.

Run_cancer_Valencia_Aquaservice

Mamás en acción

Aquaservice renewed its collaboration with this association that accompanies hospitalised children who do not have parents or live separated from them. The company donated 3 euros for every birthday of its 3,380 employees and consolidated the relationship for the third year.

On May 30th, several volunteers from Aquaservice and Mamás en Acción accompanied the president of Mamás en Acción, Majo Gimeno, to a conference on foster care at the Congress of Deputies, which was attended, among others, by the Minister for Youth and Children, Sira Rego.

EMHA (European Migraine and Healthcare Alliance)

Aquaservice continues its collaboration with EMHA, providing team members with access to advances and advice to improve the quality of life of migraine sufferers.

AVAPACE (Asociación Valenciana de Ayuda a la Parálisis Cerebral)
Aquaservice participated in AVAPACE’s Annual Solidarity Run, donating water and counting on the collaboration of more than 60 volunteers. This initiative contributes to improving the quality of life of children with cerebral palsy and their families.
In addition, the company participated in an awareness day at its facilities in Bétera, where more than 45 people from the Aquaservice team were present.

Afanion (Asociación de Familias de Niños con Cáncer de Castilla-La Mancha)
In 2024, Aquaservice collaborated with Afanion, supporting with volunteering and making a donation to the association. It also participated in the 12H Aquaservice x Afanion, a charity event held at the Albacete Trade Fair, in which more than 70 people from the Aquaservice team and their families came together to enjoy a day of solidarity.

Payasospital
For the third consecutive year, Aquaservice collaborated with Payasospital, a non-profit association in the Valencia Region that, since 1997, has been working to improve the emotional health and quality of life of hospitalised children and their families. It does this through regular performances by professional clowns, adapted to each patient and coordinated with medical and care staff.

Afanion_Asociacion_de_Familias_de_Ninos_con_Cancer_de_Castilla-la_mancha

5.8.6. Road safety projects

Safe and sustainable mobility plan
Aquaservice works actively to promote safe and sustainable travel, integrating road safety into its corporate culture. In 2024, this commitment was realised through both internal and external awareness-raising actions: internally, through the creation of a road mobility management system that guides our actions; and externally, by collaborating with associations dedicated to supporting victims of road accidents.

Main actions:

·Team: reduce incidents and promote safe and efficient travel for all employees.

· Customers: incorporate road safety into service delivery operations.

· Society: reduce traffic accidents and improve infrastructures in the areas where it operates.

At Aquaservice, the incidence of traffic accidents, taking into account in itinere and in mission accidents, has been reduced from 0.99% in 2023 to 0.85% in 2024.

Innovation in vehicle safety
Aquaservice vehicles are equipped with advanced technology, such as:

· Mobileye audible alerts, to prevent accidents.

· Parking sensors, which improve safety when manoeuvring.

· Telemetry systems, which optimise fleet maintenance and safety.

In addition, the company offers road safety training to all new employees and implements a ten commandments of good practices.

100%

of the Aquaservice team has received road safety training

Collaboration with Stop Accidents

Aquaservice collaborates with the Stop Accidents association to support victims of road accidents, thus reaffirming its commitment to safe and responsible mobility. In 2024, for the third consecutive year, the company renewed its collaboration with this organisation, contributing to its awareness and prevention work.

Moviam

In June 2024, Aquaservice organised, together with the company Moviam, the First Road Safety Awareness Day, in which more than 60 people from the Aquaservice team took part. As part of the initiative, each attendee received a V2-approved signal light, promoting the use of safety elements in daily mobility.

457.998 l

Water donated in 2024.

3.968 kg

Food donated in the Christmas Campaign of 2024 “La Gran Recogida”.

+50

Foundations and NGOs benefiting from Aquaservice grants.

6.1. 100% circular economy

Circular economy
of 20-litre bottles

Aquaservice applies the circular economy to both its products and services, offering a comprehensive and sustainable system that allows the consumption of natural mineral water and soft drinks without generating plastic waste in the environment.

The basic principles of the circular economy model certified in Aquaservice are: sharing, renting, reusing, repairing, renewing and recycling existing materials and products as often as possible, creating added value and extending the life cycle of products. This model is fully integrated into Aquaservice’s business, enabling waste generation to be reduced to a minimum.

Aquaservice offers a large-scale circular solution for bottled water with a cooler, Aquaservice is also 100% carbon neutral in all its operations, from source to consumer. Thanks to the reuse of each 20-litre bottle, we manage to supply 1,000 litres and, by forming part of its circuit, Aquaservice guarantees its correct recycling at the end of its use.

Aquaservice promotes awareness among its customers, highlighting the positive impact they generate by being part of its sustainable model. In addition, it extends its circular economy system to mini formats and coffee service, ensuring the responsible collection and management of bottles and capsules, thus promoting their reuse or recycling within a sustainable circuit.

Operational process
of capsule recycling

At Aquaservice we collect and store coffee capsules. The authorised waste manager collects the capsules from our centres and takes them to the corresponding plants for recycling. The materials are separated from the capsules and the waste is recovered.

Responsible bottle management system

6.2. Sustainable sport and culture

6.2.1. Sport and sustainability

Aquaservice leads sustainability through its Sustainable Sport and Culture Programme, which transforms these events into environmentally friendly formats thanks to its circular economy model.

La Vuelta (Men and Women)

Since 2021, Aquaservice has been working with La Vuelta to make the cycling competition one of the most sustainable in the world. In 2024, Aquaservice supplied 44,140 litres of water in reusable containers, avoiding more than 1,400 kg of single-use plastic. In La Vuelta Femenina, 6,020 litres of water were delivered, where we avoided 192 kg of single-use plastic. This ambitious project involved the hydration of more than 3,000 people, including cyclists, organising staff, journalists and guests, during the men’s and women’s editions of the competition. This also helped to protect the natural environments where each stage is held, aligning the event with Aquaservice’s own principles of sustainability and circular economy.

Real Federación Española de Balonmano (RFEBM)

Aquaservice is the official water supplier for all RFEBM competitions, including the matches of the national teams, both men’s (Hispanos) and women’s (Guerreras). In 2024, Aquaservice supplied 52,900 litres of water in reusable bottles, avoiding 1,692 kg of single-use plastic. The collaboration also covered the Arena Handball Tour, supporting beach handball tournaments at national venues, ensuring sustainable hydration, supplying 13,480 litres of water, avoiding
431.36 kg.

Summer Sports Camps

Aquaservice collaborated in 2024 with sports camps led by stars such as Pau Gasol, Rudy Fernández, Marta Fernández, Gonzalo Pérez de Vargas and José Manuel Calderón, offering young people the opportunity to improve their sporting skills in a sustainable environment. Aquaservice provided a total of 27,660 litres of water, avoiding 885 kg of single-use plastic thanks to its circular bottled water cooling system while promoting the importance of an active and environmentally friendly lifestyle.

Porcinos FC (Kings League)

As the official water of the team presided over by Ibai Llanos, Aquaservice provides sustainable hydration at matches, training sessions and in the homes of the entire team. In 2024, they consumed 12,360 litres of water in reusable containers, avoiding 395 kg of single-use plastic.

6.2.2. Sustainable culture and events

Goya Awards

Since 2020, Aquaservice has been working with the Spanish Academy of Motion Picture Arts and Sciences to transform the country’s most important film event into a more sustainable version.
In the 2024 edition, Aquaservice provided 1,140 litres of water, avoiding more than 36 kg of single-use plastic. In this way, organisers and guests were able to hydrate themselves in a comfortable and sustainable way.

Madrid Book Fair

In its second year as official water supplier, Aquaservice transformed the 83rd edition into its most sustainable version. Thanks to its circular bottled water system with a cooler, it provided more than 820 litres of water while avoiding 26 kg of single-use plastic.

Feroz Awards

In 2024, Aquaservice was for the second consecutiveyeartheofficialwatersupplier of this important film and television event organised by the Asociación de Informadores Cinematográficos de España. It provided more than 600 litres of water, avoiding 19 kg of single-use plastic and helping to transform the gala into a more sustainable version.

“Our circular system provides a real hydration solution without generating single-use plastic waste. This makes it possible to transform sporting competitions and cultural events into a more sustainable version.’”

Margarita Baselga,
Aquaservice Marketing Director

Through the Sustainable Sport and Culture Programme, Aquaservice promotes a model of transformation of competitions and events towards a more sustainable version.

+146.900l

of water consumed in 2024 in reusable packaging.

=293.800

Single-use water bottles avoided.

4.700kg

Single-use plastics avoided

7.1. Aquaservice, a pioneer in circular economy and sustainability

Aquaservice has consolidated its leadership in sustainability thanks to its native business model based on circular economy. This approach, applied since its inception, has transformed the Spanish bottled water cooler market, significantly reducing the environmental impact of its operations.

In 2023, Aquaservice became the first company in the sector to be certified by AENOR in Circular Economy Strategy, validating the implementation of these principles in all its operations. In October 2024, it renewed this certification following an audit that reviewed its projects, processes and progress in sustainability.

Circular economy principles of the certified model at Aquaservice:

Regenerate: prioritises the efficient use of natural resources and the recovery of materials.

Sharing and exchanging: promotes the reuse and sharing of resources to maximise their life cycle.

Optimise: ensures sustainable processes that minimise waste and increase efficiency.

Cycle: integrates recycling and waste recovery to complete the life cycle of materials.

Innovation and technology: reduces environmental impact and increases process traceability.

Transparency: provides verifiable data on its operations and sustainability achievements.

In addition, since 2022, its production centres in Camporrobles and Cogollos de Guadix have been Zero Waste certified. By 2024, this certification was extended to the production centres of Virgen del Camino (León) and Ribagorza, in addition to the head offices.

Key Results in 2024

The company achieved the recovery of more than 94% of the waste generated at its mainland production centres and headquarters, representing approximately 70% of the total waste generated by the company. This waste is recovered by prioritising its integration into new cycles of use, reinforcing its commitment to the circular economy.

“At Aquaservice we have believed in the importance of operating responsibly. We have been committed to sustainability and creating a positive impact on people and the planet for over 25 years. This certification encourages us to continue to innovate and improve in our constant search for more sustainable practices.”

Isabel Moliner, Head of Quality and Environment of Aquaservice

7.2. Fundamental principles of sus- tainability at Aquaservice

Aquaservice, committed to sustainability since its inception, has developed a Strategic Sustainability Plan 2024- 2030, which integrates specific actions to minimise the environmental and social impact of its operations. This plan, based on key principles, defines measurable objectives aligned with its circular economy model, seeking to generate a positive impact.

Circular Economy at the heart of its activity

Aquaservice’s commitment to the circular economy translates into a comprehensive system based on reduction, reuse and recycling. The company is working with a waste optimisation plan endorsed by the AENOR Zero Waste certificate focused on its production centres and central offices, progressively extending this strategy to its branches.

Innovation and technology for a sustainable future

Innovation is a key driver in Aquaservice’s strategy. Through the use of advanced technology, it optimises energy efficiency and reduces its environmental impact. The company aims to reduce CO2 emissions in the transport of raw materials by 10% by 2027 and to optimise the use of resources in all processes at its production sites. These actions are essential for a more efficient and accountable operation.

Commitment to people and society

A focus on people is at the heart of Aquaservice’s sustainability strategy. The company not only prioritises the well-being of its customers and teams, but also promotes actions that benefit society.

Reduction of waste generation

Aquaservice is moving towards a model that combines operational efficiency and respect for the environment. One of its goals is not to exceed 10% of waste destined for final disposal. In addition, it works to reduce the purchase of new raw materials by 5% per year, prioritising the reuse of existing resources.

With this plan, Aquaservice reinforces its position as a leader in sustainability in its sector, committed to a comprehensive strategy that combines circular economy, innovation, transparency and commitment to people, ensuring a positive impact on the environment and society.

7.3. Objectives and targets

Aquaservice’s Sustainability Plan defines ambitious and measurable objectives covering the strategic areas of environmental management, social impact, innovation and technology, governance and ethics, and contribution to the Sustainable Development Goals (SDGs). This holistic approach is designed to minimise environmental impact, promote social inclusion and encourage responsible practices throughout the value chain.

Environmental Objectives

Circular Economy and Waste Management

· Recovery of used PET for new packaging in the next 4 years.

· Renewal of Zero Waste certification at all factories and headquarters by 2025.

· Maintain a waste recovery rate of over 90% at Zero Waste certified sites.

· Reduce textile waste sent to final disposal by 20% within 3 years (from 2022).

Resource Efficiency

· A reduction in water consumption has been achieved in 2024 compared to 2022. The target has been exceeded and further minimisation is planned to achieve a 20% reduction by 2025.

· Reduce new garment purchases by 5% in 3 years (compared to 2023).

Emissions Reduction and Energy Improvement

· Reduce Scope 1 and 2 CO2 emissions per 1,000 bottles distributed by 35% by 2030 (compared to 2018).

· Maintain carbon neutrality in Scopes 1 and 2.

· Improve energy efficiency in facilities and reduce the electricity consumption indicator in 2025.

Social Objectives

Inclusion and Diversity

· Increase the recruitment of people at risk of social exclusion and people with disabilities in Aquaservice’s workforce in 3 years (from 2023).

Socially Responsible Suppliers

· Increase the amount spent on procurement from socially responsible suppliers within 3 years (compared to 2023).

7.4. Indicators and monitoring

Compliance with the objectives is monitored through a rigorous monitoring system, which assesses key indicators on a regular basis. This system makes it possible to identify progress, detect areas for improvement and ensure that the actions taken are aligned with the plan’s commitments.

Key indicators include:

· CO₂ emissions (tonnes) by scope and activity.

· Water and electricity consumption per unit of production.

· Waste recovery rate at certified sites.

· Progress on labour inclusion and responsible procurement.

Aquaservice’s Sustainability Plan establishes a solid framework for moving towards a more environmentally friendly and socially inclusive business model, reaffirming its leadership in sustainability through measurable and verifiable actions.

“At Aquaservice we believe that to take care of the environment, willpower is not enough. It requires a real commitment worked on day by day.”

Alberto Gutiérrez,
Aquaservice CEO

7.5. Integrated environmental management

At Aquaservice, environmental management focuses on the optimisation of resources, the responsible use of raw materials and the recovery of waste, promoting sustainable practices in all its operations.

Raw materials

Aquaservice promotes the use of materials that facilitate reuse and recycling, ensuring product quality. Packaging is designed with lighter and more sustainable materials, while 100% of Aquaservice’s paper cups are FSC or PEFC certified, guaranteeing responsible forest management.

Waste Management

In 2024, Aquaservice achieved a recovery rate of more than 94%. In addition, three new sites joined the Zero Waste certification, covering approximately 70% of the waste generated in the company. Reduction, proper segregation and recovery remain key pillars to minimise environmental impact.

Keys

Minimisation policy.

Reuse and recycling of coffee machines, containers and coolers.

Optimisation and recovery of waste.

Zero Paper Policy.

Digitalisation of administrative processes

Training and sensitisation of suppliers.

ODS 1. The end of poverty

Corporate social responsibility strategy of Aquaservice with Soul, which helps the most socially disadvantaged groups.

ODS 9. Industry, Innovation and Infrastructure

Innovation and technology are the driving forces behind Aquaservice’s growth, which is committed to solutions that generate the least possible impact on the planet.

ODS 6. Agua limpia y saneamiento

Aquaservice has developed initiatives to promote efficient water use at its seven production sites.

ODS 12. Responsible production and consumption

Aquaservice collaborates with suppliers that are close to us and have a sustainable business model.

ODS 7. Affordable and clean energy

More than 99% of the electricity contracted by the company comes from renewable
energy sources (GoO).

ODS 13. Climate action

The company is committed to both emissions reduction and offsetting. Thus, it became the first company in the sector to be 100% carbon neutral in Scopes 1 and 2.

ODS 8. Decent work and economic growth

AQS promotes local hiring in its work centres and favours the creation of quality employment in depopulated rural areas, where its production centres are located.

ODS 15. Life of terrestrial ecosystems

Aquaservice collaborates in reforestation projects in areas affected by fires such as the Sierra de Gredos and Galicia.

7.7. Materiality analysis

Aquaservice works to proactively and systematically identify and understand stakeholder expectations on sustainability. A materiality analysis is conducted on an annual basis to identify which issues are most relevant to them.

The aim of this exercise is to be able to integrate this information into our internal decision-making processes and thus define the sustainability strategy, prioritising actions that are focused on improving the perception of our impact on the environment of the different groups.

We structure our relationship with stakeholders into two levels: internal (the people who form part of the company, suppliers and shareholders) and external (customers, the environment and society in general). That is, those who are significantly affected by the company’s activities, products and services.

Stakeholder relations are based on continuous dialogue. This makes it possible to maintain cooperative relations and establish strategic alliances to move in the same direction. To articulate these relationships, Aquaservice adheres to the principles set out in various global and company-specific policies.

Phases of the materiality analysis process:
1. Understanding the context of the organisation.
2. Identification of actual and potential sustainability impacts, risks and opportunities.
3. Analysis and identification of material aspects related to sustainability issues.
4. Prioritise actions associated with the most significant impacts.

Aquaservice reviews and updates this analysis annually to know if there are changes in its business environment and in the expectations of its stakeholders that may affect the actions proposed by the company. This analysis will serve as a basis for strategic decision-making and resource allocation in the different areas of the company.

We generate positive impact through continuous dialogue with our stakeholders

We generate positive impact through continuous dialogue with our stakeholders

Materiality matrix

Aquaservice, dedicated to the distribution of bottled water with a cooler, conducts a materiality analysis to understand the issues that have a significant impact on society and the planet. The objective of this analysis is strategic, as it allows us to assess risks and detect opportunities that allow us to generate a positive impact on the environment.

We have our own methodology that allows the matrix obtained to be kept up to date and is reviewed annually. We have different instruments for dialogue and communication with its stakeholders in order to obtain information on which to base our actions.

7.7.1. Materiality matrix

Environment

  1. Water quality
  2. Climate change and environmental sustainability
  3. Climate change and resource scarcity
  4. Circular economy
  5. Carbon Footprint

Social sphere

  1. Health and safety of the product and people
  2. Corporate Social Responsibility and Commitment to Society
  3. Supply chain management
  4. Customer experience
  5. Responsible partnerships and stakeholder dialogue

Internal and business

  1. Ethical commitment and good governance
  2. Environmental, regulatory, and social compliance
  3. Commitment and involvement with people
  4. Diversity and equal opportunity
  5. Talent management and human capital development
  6. Innovation and product development

7.8. Carbon footprint and Net Zero target

In its commitment to sustainability and environmental protection, in 2021 Aquaservice became the first company in the bottled water sector to achieve carbon neutrality (Scope 1 and 2) in all its operations from the source to the customer’s home. This achievement is certified annually, consolidating its commitment to emissions reduction and offsetting.

Integrated Emission Reduction Strategy

Since 2018, Aquaservice has implemented a comprehensive strategy to measure, reduce and offset its carbon footprint by registering emissions annually with the Ministry for Ecological Transition and Demographic Challenge (MITECO). 

Its strategic approach is based on calculating, reducing and offsetting to minimise the impact of its operations. This strategy includes:

  • Measurement of emissions throughout its activity.
  • Monthly monitoring of energy consumption broken down by areas of activity.


Carbon Neutral Certification

Aquaservice’s commitment to carbon neutrality is endorsed by AENOR’s Carbon Neutral Certificate, which verifies both the calculation and offsetting of more than 100% of the emissions generated annually in scopes 1 and 2. This standard, based on PAS 2060, ensures that the company operates under a responsible and sustainable business model.

From 2021, Aquaservice has strengthened its strategy with the Net Zero target, which aims not only to offset, but also to progressively reduce emissions from all its operations.

This strategic plan includes initiatives to optimise processes, reduce energy impact and promote an increasingly environmentally friendly business model.

The combination of innovation, technology and a sustainable vision has positioned Aquaservice as a leader in the sector, setting the standard for emissions reduction and carbon neutrality in the industry.

Aquaservice compensation projects

Aquaservice reinforces its commitment to sustainability through environmental and social projects focused on reforestation, access to drinking water, biodiversity protection and clean energy generation. These initiatives demonstrate their active contribution to the care of the planet and the well-being of communities.

+650

Trees planted from deforestation projects: pine, holm oak, ash, birch and native hardwoods.

A global commitment to the planet

These projects reflect Aquaservice’s vision of integrating environmental sustainability and social development into its business model, actively contributing to the protection of the environment and the well-being of the communities in which it operates.

Reforestation in Galicia and Ávila

In collaboration with CO₂ Revolution, Aquaservice has participated in the reforestation of Silvoso, in Pontevedra, an area affected by forest fires. The project includes the planting of species such as Pinus pinaster subsp atlantica and a mix of native hardwoods to help regenerate the ecosystem.

In addition, together with Bosques Sostenibles, the company has contributed to the recovery of areas in the Garganta de Obreguilla (Ávila), devastated by fires. This initiative includes the planting of pines, holm oaks, ash trees, oaks, birches and serval trees, promoting local biodiversity.

Biodiversity Conservation in Brazil

Aquaservice collaborates in the REDD Rio Preto-Jacundà project, dedicated to protecting biodiversity in the Brazilian rainforest. This programme aims to reduce forest degradation and avoid unplanned deforestation, ensuring the conservation of this critical ecosystem.

Clean energy in Brazil

Within the framework of the Santa Clara I to VI wind farms, Aquaservice supports the implementation and operation of seven wind power plants, which contribute 726,712 MWh/year of clean energy to Brazil’s National Interconnected System. This project contributes significantly to the reduction of Greenhouse Gas (GHG) emissions and promotes the use of renewable energy sources.

Access to Drinking Water

In the Clean Drinking Water Diana project, Aquaservice has improved access to safe drinking water for more than 6,500 people in five communities in Madagascar. This initiative not only guarantees a vital resource, but also boosts economic and social development, allowing families to cultivate their fields and improve their diets.

7.9. Sustainable production centres

Aquaservice reinforces its commitment to sustainability and quality at its production sites by reducing emissions, using renewable energy and complying with international quality and food safety standards.

In the last six years, Aquaservice has reduced emissions from its production sites by 64%, and more than 99% of its electricity comes from Guarantee of Origin (GoO) certified renewable sources.

Food Quality and Safety Certifications

Aquaservice renewed ISO 9001:2015 certification at all its locations and maintained IFS Food certification at its springs in Camporrobles, Cogollos de Guadix, León, Ribagorza and Gran Canaria.

Environmental management

The ISO 14001:2015 certification endorses Aquaservice’s environmental management, identifying and minimising its impact. During 2024, internal and external audits were conducted at production sites and branches to ensure compliance with applicable environmental standards and legal requirements at each location.

“We strive for process efficiency and responsible use of resources with a constant focus on innovation and technology to achieve 100% sustainable operations.”

José Ramón Alonso,
director Aquaservice Supply Chain.

64%

of energy consumption with a Guarantee of Origin (GoO) certificate.

99%

of energy consumption with a Guarantee of Origin (GoO) certificate.

7.11. Commitment to sustainable mobility

Aquaservice reinforces its commitment to sustainability by promoting a more efficient and cleaner fleet, focusing on decarbonisation and the use of advanced technologies. The company has 13 100% electric vehicles, consolidating its position as a pioneer in the use of an electric fleet in Spain.

Technology management and operational efficiency

Aquaservice has implemented a telemetry and centralised monitoring system to optimise fleet management. This approach, together with its strategy of proximity between branches and customers, has allowed it to improve routes, maximise vehicle use and reduce emissions. In addition, the plan to install Advanced Driving Assistance Systems (ADAS) increases safety and efficiency, ahead of future European regulations.

Renewal and reduction of emissions

Aquaservice’s fleet has an average age of less than 4 years, ensuring a lower environmental impact. The new vehicles, equipped with Euro 6e engines, reduce NOX emissions by up to 90% compared to Euro 5 models.

These measures have enabled Aquaservice to achieve a 6.8% reduction in emissions (scope 1) in 2023 compared to 2022, reaffirming its leadership in sustainable mobility.

Movilidad_sostenible_Aquaservice

7.12. Sustainable innovation

For Aquaservice, innovation is a key element of differentiation and growth. With an integrated approach, the company has an Innovation department and a Technology and Information department integrated into management and supported by development, cybersecurity and systems teams, which lead the digital transformation and sustainability of its operations.

Innovation for sustainability and security

The application of advanced technology has enabled us to develop solutions that have a positive impact. The Innovation and Digital area has implemented tools such as the native APP for customers, which facilitates the self-management of the service, allowing orders to be modified, invoices to be managed or queries to be resolved from a Smartphone. This functionality is used by more than 70% of household customers.

For business customers, Aquaservice offers a web portal that centralises information and allows for quick and efficient management. In parallel, the data science area applies machine learning technologies to predict consumption, automate requests and optimise delivery routes, improving customer experience and reducing environmental impact. The company has also implemented advanced cyber security systems to ensure the protection of data and the security of its operations.

“Innovation is one of our values. At Aquaservice, we are open to trial and error, always committed to improving the experience of our teams and customers.’”

Nacho Bauset,
Director of Innovation at Aquaservice.

Innovacion_sostenible_Aquaservice

Technology and Efficiency

Technology is the driving force behind operational efficiency at Aquaservice. From supply chain to delivery optimisation, Big Data tools are applied to improve load planning and route performance. This approach allows tasks to be automated, errors to be reduced and a more sustainable and higher quality service to be provided.

Open Innovation

Open innovation is an essential part of Aquaservice’s corporate culture, being integrated transversally in all areas of the company. This approach enables the development of internal and external solutions, adapting to the needs of customers and society.

The methodology of the innovation area includes:

· Annual internal innovation programme, where challenges are identified in the business areas.

· Prioritisation of projects with short/ medium term impact that require external collaboration.

· Strategic alliances with Plug and Play to identify companies and technologies that offer solutions to the challenges identified. In addition, there is an internal competition which, through an annual call for proposals, allows any member of the team to propose innovative initiatives.

Applied Sustainability

Technology also aims to improve safety and sustainability in operations. For example, a high percentage of the fleet is equipped with MobilEye technology, which uses satellite-connected alerts to prevent risks and protect drivers, pedestrians and cyclists.

With this continuous commitment to innovation and sustainability, Aquaservice reinforces its commitment to provide an efficient, safe and environmentally friendly service, leading the transformation of the sector.

Big Data is applied in processes such as optimising loads and improving route performance

Big Data is applied in processes such as optimising loads and  improving route performance

8.1. Code of Conduct: ethical and professional commitment

Codigo_de_conducta_compromiso_etico_y_profesional_Aquaservice

At Aquaservice, ethics and transparency are fundamental pillars of its business model. These practices are integrated transversally in its corporate culture, orienting daily decisions towards respect for people and the environment.

Ethical commitment, one of the most important aspects for Aquaservice, is based on a series of values supervised by the Compliance Committee.

Code of Conduct

Aquaservice’s Code of Conduct establishes essential principles that guide the actions of all the people who form part of the company, promoting values such as integrity, professionalism and respect. This code reflects the absolute rejection of corruption, defined as the misuse of the brand for personal enrichment or the enrichment of others through favours, fraud or bribery.

Aquaservice encourages honest and responsible actions with
all the agents with whom it collaborates, and prosecutes actions contrary to these principles.

Code of Conduct of Aquaservice

Key principles of the code of conduct

Integrity
Act in an ethical and responsible manner, ensuring confidentiality, respect for corporate values and zero tolerance for corruption.

Professionalism
Innovate and continuously improve to offer quality products and services, prioritising economic and environmental sustainability.

Respect
Defend and recognise human and labour rights, fostering honest relationships with employees, suppliers and the environment.

8.2. Transparent governance:
Accountability in Decision-Making

Aquaservice’s governance structure consists of:

Board of Directors: Responsible for defining the corporate strategy, guaranteeing the organisation of the company and promoting quality, knowledge and innovation.

Steering Committee: Led by the CEO, it ensures the functioning of the organisation and compliance with established policies and procedures. This committee is made up of the following departments: Production and Environment, Finance, Information Technology, Innovation and Digital Channels, Marketing and Communication, Commercial and Logistics, Customer Experience and People and Culture.

Aquaservice reinforces its commitment to transparency through biannual meetings in which the general manager informs the entire organisation about the company’s results and situation, complementing monthly reports to middle management.

8.3. Regulatory compliance

Aquaservice’s commitment to social responsibility translates into strict compliance with current legislation, respect for human rights and sustainability in its activity.

Regulations and Best Practices

· Alignment with ILO, core conventions, promoting freedom of association, equal opportunities and the eradication of child and forced labour.

· Implementation of the Organisational and Management Model for the Prevention of Criminal Risks approved in 2020, which includes anti-corruption and anti-bribery measures.

Outstanding Results

· In 2022 and 2023, there were no regulatory breaches in environmental, data protection, corruption or human rights violations.

· Internal and external audits reinforce compliance with these commitments, ensuring the utmost rigour in all operations.

“At Aquaservice, our growth is a reflection of the collective effort of a team committed to the values that define us. These values drive us to innovate, to continuously improve and to stay true to our circular economy model, which puts people and the planet at the heart of our business.

Every customer who trusts us is a sign that we can deliver a quality service while contributing to a positive impact. Together, we continue to build a more sustainable future. ”

Alberto Gutiérrez,
Aquaservice CEO

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1

Mensaje de
Alberto Gutiérrez

Hace más de 27 años que Aquaservice inició su actividad y, desde entonces, hemos trabajado para ser un ejemplo de modelo de negocio basado en la economía circular. Desde el principio, supimos que debíamos desarrollar una propuesta que generase valor para las personas y para el planeta. Buscar un futuro más sostenible para la industria y ofrecer nuevas soluciones a través de la innovación para proponer una forma de beber agua de manera cómoda y sostenible.

A cierre de 2024, la compañía cuenta con más de 3.380 personas en el equipo, distribuidas en 77 delegaciones, 7 centros de producción ubicados en manantiales de agua mineral natural y una cartera de clientes que alcanza casi los 800.000. Además, este 2024 ha sido un año de expansión clave, marcando nuestro liderazgo en la península ibérica con la apertura de operaciones en Portugal, gracias a la inauguración de nuestra delegación en Oporto y la adquisición de Eden Springs Portugal, compañía líder en el mercado luso. Este hito no solo refuerza nuestra posición en el sector, sino que también abre el camino para duplicar nuestra presencia en el mercado portugués en los próximos cinco años.

El trabajo y compromiso de todas las personas que forman y han formado parte de Aquaservice ha sido clave para consolidar nuestra cultura corporativa como una ventaja competitiva. Nos une un fuerte sentido de pertenencia y un propósito común: mejorar el bienestar de las personas en su día a día.

Como compañía, seguimos creciendo, apoyándonos en tres pilares fundamentales:

El primero son las personas. Nos esforzamos por cuidar a nuestro equipo, nuestro mayor activo, y también por fortalecer nuestro compromiso con nuestros clientes y la sociedad.

A través de nuestra iniciativa de responsabilidad social corporativa, Aquaservice con Alma, trabajamos para mejorar la calidad de vida de colectivos vulnerables y devolver a la sociedad parte de lo que recibimos.

El segundo es la sostenibilidad. Nuestro modelo de negocio nativo en economía circular nos permite ofrecer un servicio de agua embotellada con dispensador que maximiza la reutilización de envases y dispensadores y garantiza su reciclaje al final de su vida útil. Seguimos promoviendo un uso eficiente de los recursos naturales, apostando por energías renovables y avanzando en la reducción de nuestra huella de carbono. Gracias a ello, mantenemos nuestro compromiso con la certificación AENOR en Economía Circular y seguimos siendo 100% Carbono Neutro al compensar nuestras emisiones de alcance 1 y 2.

El tercero es la tecnología y la innovación. Continuamos apostando por una base tecnológica robusta que nos permita mejorar la eficiencia de nuestros procesos, optimizar la experiencia del cliente y reducir el impacto ambiental.

Este año también ha supuesto un reto de superación para todos nosotros y nosotras. El temporal Dana afectó gravemente a la Comunidad Valenciana, causando importantes pérdidas humanas, causando daños en infraestructuras y afectando a muchas personas. Como empresa comprometida con la sociedad, hemos puesto nuestro esfuerzo en apoyar a las comunidades afectadas, colaborando con iniciativas solidarias y ofreciendo ayuda a través de nuestro programa Agua Solidaria para mitigar el impacto del temporal y que las personas afectadas pudiesen tener acceso a recursos y agua desde el primer momento. Este espíritu de solidaridad y responsabilidad refleja los valores que nos definen como empresa.

En esta memoria reflejamos cómo integramos la sostenibilidad en todos nuestros procesos para generar un impacto positivo en la sociedad y el planeta. Confiamos en que, junto a nuestros clientes, seguiremos transformando la forma en que nos hidratamos hacia una versión más sostenible.

Conócenos
mejor

A través de nuestra iniciativa de responsabilidad social corporativa, Aquaservice con Alma, trabajamos para mejorar la calidad de vida de colectivos vulnerables y devolver a la sociedad parte de lo que recibimos.

El segundo es la sostenibilidad. Nuestro modelo de negocio nativo en economía circular nos permite ofrecer un servicio de agua embotellada con dispensador que maximiza la reutilización de envases y dispensadores y garantiza su reciclaje al final de su vida útil. Seguimos promoviendo un uso eficiente de los recursos naturales, apostando por energías renovables y avanzando en la reducción de nuestra huella de carbono. Gracias a ello, mantenemos nuestro compromiso con la certificación AENOR en Economía Circular y seguimos siendo 100% Carbono Neutro al compensar nuestras emisiones de alcance 1 y 2.

El tercero es la tecnología y la innovación. Continuamos apostando por una base tecnológica robusta que nos permita mejorar la eficiencia de nuestros procesos, optimizar la experiencia del cliente y reducir el impacto ambiental.

Este año también ha supuesto un reto de superación para todos nosotros y nosotras. El temporal Dana afectó gravemente a la Comunidad Valenciana, causando importantes pérdidas humanas, causando daños en infraestructuras y afectando a muchas personas. Como empresa comprometida con la sociedad, hemos puesto nuestro esfuerzo en apoyar a las comunidades afectadas, colaborando con iniciativas solidarias y ofreciendo ayuda a través de nuestro programa Agua Solidaria para mitigar el impacto del temporal y que las personas afectadas pudiesen tener acceso a recursos y agua desde el primer momento. Este espíritu de solidaridad y responsabilidad refleja los valores que nos definen como empresa.

En esta memoria reflejamos cómo integramos la sostenibilidad en todos nuestros procesos para generar un impacto positivo en la sociedad y el planeta. Confiamos en que, junto a nuestros clientes, seguiremos transformando la forma en que nos hidratamos hacia una versión más sostenible.

Conócenos mejor

2

Nuestro
propósito

En Aquaservice trabajamos para mejorar el bienestar de las personas en su día a día a través de un servicio de agua embotellada con dispensador cómodo y sostenible.

Nuestro modelo de negocio está basado en un sistema de economía circular nativo que trabaja para generar valor a las personas y el planeta.

279

millones €

Facturación en 2024

797.274

Clientes Aquaservice
en España y Portugal

3.380

Personas que forman parte de Aquaservice

+15,8%

con respecto a 2023

461

Puestos de trabajo
creados en 2024

77

Delegaciones entre España y Portugal

64%

menos de emisiones en sus centros de producción en los últimos 5 años

18.000t

de ahorro de plástico de un solo uso gracias a nuestra botella de 20l reutilizable

7

Manantiales de agua mineral natural y de agua de manantial

1.000l

repartidos gracias a la reutilización de una botella de 20l

Sostenibilidad certificada

Pioneros del sector con los certificados AENOR a la estrategia de Economía Circular en Carbono Neutro, en Residuo Cero y contribución a los ODS.

100%

eléctrico

Primeros en España en repartir con un camión 100% eléctrico en el segmento 7,5t

Líderes en
la península
ibérica

Delegación

Manantial

3.1. Aquaservice en cifras

Evolución en número de clientes

Evolución de la cifra de negocio

3.2. Grandes hitos de 2024

Aquaservice inicia su actividad en Portugal con la puesta en marcha del manantial en Corgas Largas y la apertura de la delegación en Oporto.

En julio, Aquaservice adquiere Eden Springs Portugal consolidando su liderazgo en la península ibérica.

El grupo de voluntarios de Aquaservice con Alma, gana el premio al Voluntariado Corporativo en los IX Premios de Voluntariado de la Comunidad Valenciana, organizados por la Plataforma de Voluntariat de la Comunitat Valenciana.

Aquaservice, renueva su certificado AENOR de Estrategia de Economía Circular y contribución a los ODS.

Pionera en ayuda y solidaridad ante los afectados del temporal Dana en la Comunidad Valenciana

3.3. Internacionalización
y líderes en la Península Ibérica

En 2024, Aquaservice dio un paso clave en su estrategia de internacionalización con su entrada en el mercado portugués. En marzo, la compañía adquirió y puso en marcha el manantial de Corgas Largas, ubicado en el enclave natural de Gouveia, una localización estratégica que permite abastecer eficientemente el norte de Portugal y el oeste de España. A esta primera fase se sumó la apertura de su primera delegación en Oporto, consolidando su presencia en el país.

Como parte de la segunda fase de su expansión, en julio de 2024 Aquaservice adquirió Eden Springs Portugal, incorporando a su equipo 150 nuevos profesionales, quienes se unen a la familia Aquaservice. La operación también sumó más de 45.000 clientes en Portugal y un nuevo manantial en Coruche, fortaleciendo así la capacidad de producción de la compañía. Esta adquisición convirtió a Aquaservice en líder del mercado de distribución de agua embotellada con dispensador en la Península Ibérica, consolidando su posición como referente en el sector.

A cierre de 2024, Aquaservice cuenta con 9 delegaciones propias en Portugal y dos manantiales.

“La adquisición de Eden Springs Portugal representa un hito significativo en la historia de Aquaservice. Esta operación consolida nuestro liderazgo en la península ibérica, abriendo nuevas oportunidades para crecer y mejorar nuestro servicio a nuestros clientes en los dos mercados.”

Alberto Gutiérrez,
CEO de Aquaservice.

4.1. Quiénes somos

Nacida en 1997, Aquaservice es la empresa líder en distribución de agua embotellada con dispensador en España y Portugal. Desde sus inicios, ha desarrollado un modelo de economía circular 100% nativo, que reutiliza e higieniza sus botellas para reciclarlas al final de su vida útil, consolidándose como un referente en sostenibilidad dentro del sector.

A cierre de 2024, Aquaservice cuenta con 7 centros de producción ubicados en manantiales de agua mineral natural y de agua de manantial, desde los cuales abastece a sus 77 delegaciones en toda la Península e Islas Baleares y Canarias y, por primera vez, a sus operaciones en Portugal. Con esta expansión, la empresa ha comenzado a ofrecer su solución 100% circular también en el país vecino, reforzando su compromiso de llevar su modelo sostenible más allá de las fronteras españolas.

Actualmente, Aquaservice presta servicio a más de 797.274 clientes de hogar y empresa, marcando un nuevo hito en su crecimiento.

Es la única marca que ofrece una solución completamente circular a gran escala para agua embotellada en España y Portugal. Su misión es inspirar un futuro más sostenible para la industria y el planeta, innovando constantemente para que cada vez más personas puedan consumir agua de manera cómoda y respetuosa con el medio ambiente.

Para garantizar la excelencia en su servicio, Aquaservice cuenta al cierre de 2024 con un equipo de 3.380 personas, un 15,8% más que el año anterior, quienes trabajan diariamente para ofrecer un modelo de consumo más responsable y eficiente.

4.3. Evolución de Aquaservice

Primera producción en el manantial de Cogollos de Guadix (Granada).

2015

Adquisición del manantial de Camporrobles (Valencia).

2016

1997

Aquaservice nace con una filosofía clara: estar centrada en las personas: Equipo, Clientes y Sociedad.

2004

Entrada al mercado residencial.

2014

Incorporación del servicio de café a domicilio junto con el reparto programado.

2018

  • Ampliación del manantial de Cogollos de Guadix (Granada).
  • 1ª del sector de agua embotellada en registrar sus emisiones de CO₂ en el Ministerio de Transición Ecológica.
  • Compra del manantial Virgen del Camino (León).
  • Consolidación de su estrategia Supply Chain Sostenible con la mayor flota de reparto de vehículos híbridos de Europa.

2019

  • 1ª del sector de agua en ser 100% carbono neutral en todas sus operaciones.
  • Pionera en movilidad eléctrica: primer vehículo de reparto eléctrico de última milla y 7,5 toneladas.

2021

  • 1ª del sector agua con certificado Residuo Cero de Aenor.
  • 1ª empresa del sector alimentación en verificar su estrategia de contribución a los ODS otorgado por SGS
  • 1ª en España que utiliza biometano como combustible para su flota de reparto de última milla.

2022

  • Adquisición y arranque del primer manantial de Aquaservice en Portugal y apertura de la delegación en Oporto.
  • Adquisición de Eden Springs Portugal y consolida su liderazgo en la península ibérica.

2024

2020

  • Compra del cuarto manantial en Ribagorza.
  • Creación del proyecto Agua Solidaria y unificación de su estrategia de Responsabilidad Social Corporativa Aquaservice con Alma.

2023

  • 1ª del sector de agua embotellada en tener el certificado AENOR a la estrategia en Economía Circular.
  • Adquisición y puesta en marcha del manantial de Ingenio (Gran Canaria).

4.3. Evolución de Aquaservice

  • 1997

    Aquaservice nace con una filosofía clara: estar centrada en las personas: Equipo, Clientes y Sociedad.

  • 2004

    Entrada al mercado residencial.

  • 2014

    Incorporación del servicio de café a domicilio junto con el reparto programado.

  • 2015

    Primera producción en el manantial de Cogollos de Guadix (Granada).

  • 2016

    Adquisición del manantial de Camporrobles (Valencia).

  • 2018

    • Ampliación del manantial de Cogollos de Guadix (Granada).
    • 1º del sector de agua embotellada en registrar sus emisiones de CO² en el Ministerio de Transición Ecológica.

  • 2019

    • Compra del manantial Virgen del Camino (León).

    • Consolidación de su estrategia de su estrategia Supply Chain Sostenible con la mayor flota de reparto de vehículos híbridos de Europa.

  • 2020

    • Compra del cuarto manantial en Ribagorza.

    • Creación del proyecto Agua Solidaria y unificación de su estrategia de Responsabilidad Social Corporativa Aquaservice con Alma.

  • 2021

    • 1ª del sector de agua en ser 100% carbono neutral en todas sus operaciones.
    • Pionera en movilidad eléctrica: primer vehículo de reparto eléctrico de última milla y 7,5 toneladas.

  • 2022

    • 1ª del sector agua con certificado Residuo Cero de Aenor.

    • 1ª empresa del sector alimentación en verificar su estrategia de contribución a los ODS otorgado por SGS.

    • 1ª en España que utiliza biometano como combustible para su flota de reparto de última milla.

  • 2023

    • 1ª del sector de agua embotellada en tener el certificado AENOR a la estrategia en Economía Circular.

    • Adquisición y puesta en marcha del manantial de Ingenio (Gran Canaria).

  • 2024

    • Adquisición y arranque del primer manantial de Aquaservice en Portugal y apertura  de la delegación en Oporto.

    • Adquisición de Eden Spring Portugal y se convierte en líder en la Península Ibérica.

4.4. Producto y servicio

En tu hogar

En tu hogar

En tu empresa

Botellas retornables y reutilizables de 20l

Aquaservice produce y reutiliza sus propias botellas de 20 litros. Su actividad está centrada en ofrecer un servicio de agua embotellada con dispensador nativo en economía circular.

Dispensador

Para que sus clientes disfruten de la comodidad del servicio, Aquaservice les cede un moderno dispensador de máxima calidad, equipado con doble grifo con temperatura regulable a: temperatura natural, fría, más fría o caliente (perfecto para preparar infusiones o recetas de cocina).

En tu empresa

En tu empresa

Aquaservice profesional

Con nuestras soluciones integrales de agua para empresas, puedes elegir la opción que mejor se ajuste a tus necesidades:

Servicio de agua con dispensador

dispensador-azul

Fuentes de red

fuente de red_Aquaservice

Combinar ambos servicios

fuente de red_Aquaservice
dispensador-azul.svg

Fuentes de red

Con nuestro servicio de fuentes de red puedes disponer de agua directamente desde la red de tu empresa de forma cómoda y sostenible.

Para complementar

Para complementar

En tu evento

Aquaservice Mini

La única marca del mercado que convierte los botellines PET en retornables. De este modo, con el simple gesto de depositarlos vacíos, el equipo de repartidores se encarga de recogerlos para introducirlos en un circuito limpio de reciclaje.

Café Aquaservice

Servicio de café con entregas a domicilio y la cesión de una cafetera automática.
Todo el café distribuido cuenta con el sello Rain Forest Alliance que certifica el cultivo de una agricultura sostenible, con oportunidades sociales para los agricultores, sus familias y el planeta.

Botellas térmicas Aquaservice

En un formato de 500ml y 250ml todos los clientes de Aquaservice cuentan con la posibilidad de adquirir botellas térmicas que ayudan a mantener fría el agua durante 24 horas para poder llevarlo a cualquier lugar.

En tu evento

En tu evento

Con el objetivo de transformar los eventos hacia su versión más sostenible, más de 600 eventos organizados en todo el territorio español, apostaron por la sostenibilidad al contar con Aquaservice en 2024.
Eventos musicales, culturales y deportivos, de carácter corporativo, rodajes, festivales, ferias, caterings, conferencias y congresos.

4.5. Conoce nuestros manantiales

El 100% de nuestro origen es agua mineral natural y agua de manantial.

En los 7 manantiales, con la más avanzada tecnología, se equilibra su composición mineralógica para conseguir una bebida ligera, muy baja en sodio, de pH neutro y muy suave al paladar.

Manantiales en Portugal

  • Sobreiros (Coruche)
  • Corgas Largas (Gouveia)
Manantiales en España
  • Ribagorza (Huesca)
  • Camporrobles (Valencia)
  • Virgen del Camino (León)
  • Cogollos de Guadix (Granada)
  • Ingenio (Gran Canaria)

Conoce nuestros manantiales

4.6. El impacto positivo de Aquaservice

Gracias a su circularidad, una botella de 20 litros de Aquaservice puede dispensar hasta 1.000l de agua y permite ahorrar 32 kilos de plástico de un solo uso. Por ello, cada persona, cada cliente, cada evento que elige Aquaservice para hidratarse, genera un impacto positivo directo en el medioambiente.

Durante 2024, gracias al servicio Aquaservice se evitaron más de 18.000 toneladas de plástico de un solo uso. Cada cliente de Aquaservice está contribuyendo de manera significativa al bienestar del planeta.

Por este motivo, la compañía fue la primera empresa del sector del agua embotellada en conseguir el certificado AENOR de Estrategia de Economía Circular. Un certificado que renueva cada año y continúa trabajando para inspirar un futuro más sostenible innovando para que cada vez más personas puedan beber agua de forma cómoda y sostenible.

20l

botella en su vida útil

2.000

botellines

1.000l

agua

32kg

plástico de un solo uso ahorrados

20l

botella en su vida útil

2.000

botellines

1.000l

agua

32kg

plástico de un solo uso ahorrados

4.7. Cadena de valor: proceso y proveedores

Toda la producción y embotellado se realiza bajo los más estrictos controles de calidad.

Cada uno de los centros de producción, donde se encuentran los manantiales de agua mineral natural de Aquaservice, cuentan con un laboratorio propio y un equipo técnico especializado que se encarga de realizar controles exhaustivos para garantizar la mejor calidad y pureza de sus productos.

La bebida refrescante de Aquaservice es elaborada en los centros de producción a partir de agua mineral natural con la más avanzada tecnología.

Durante el proceso de elaboración se equilibra su composición mineralógica para conseguir una bebida ligera, de pH neutro y muy suave al paladar. Siempre igual. Siempre equilibrada. Siempre perfecta.

Cómo es el agua Aquaservice

A base de agua
mineral natural

pH neutro y muy bajo contenido en sodio

Máxima innovación tecnológica

Suave al
paladar

Adecuado balance de electrolitros

Calidad
garantizada

Nuestro producto está reconocido por la Fundación Española del Corazón

4.8. El control de calidad y seguridad

Aquaservice cuenta con un sistema de gestión de calidad en ISO 9001:2015 cuyo objetivo es garantizar la inocuidad del producto y calidad de los procesos, productos y servicio. Una certificación que renueva de manera anual manteniendo su más alto estándar de calidad.

En 2024 se ha renovado la certificación IFS Food de seguridad alimentaria en los manantiales de Camporrobles, Cogollos de Guadix, León, Canarias y Ribagorza.

Además, en 2024 se ha renovado la certificación IFS Logistics versión 2.3 de seguridad alimentaria en las delegaciones de Paterna, Granada, Coslada, Ulldecona, Villajoyosa, Jerez, Getafe y Hospitalet y se ha obtenido la certificación en las delegaciones de Alicante, Gerona y Vigo.

Aquaservice cuenta con un sistema de trazabilidad que le permite controlar el 100% del proceso de su servicio

Aquaservice cuenta con un sistema de trazabilidad que le permite controlar el 100% del proceso de su servicio

Servicio_Aquaservice_memoria_de_sostenibilidad_2024

Calidad y seguridad

Laboratorios
en los centros
de producción

Trazabilidad
del producto

Seguridad

alimentaria

Alta

tecnología

Tecnología de vanguardia en el lavado de las botellas

Cada botella que se recoge de cada cliente es sometida a un estricto procedimiento de lavado e higienización, en cada uno de los centros de producción utilizando la tecnología más avanzada del mercado para garantizar la máxima seguridad alimentaria.

Trazabilidad integral de cada una de las botellas

Desde los centros de producción, las botellas se distribuyen a las diferentes delegaciones desde el equipo de logística primaria y, desde allí se reparten directamente a los hogares y empresas con un código QR que permite el seguimiento de cada una de las botellas.

Compromiso con las empresas proveedoras

Aquaservice aplica diferentes controles a sus proveedores que permite asegurar la calidad de todos sus productos y servicios. Además, la política de elección de proveedores se realiza priorizando empresas nacionales y buscando la cercanía con nuestros centros logísticos.

Aquaservice posee la certificación internacional IFS Food de la Global Food Safety Initiative (GFSI) en sus centros de producción con un nivel excelente. Esta certificación asegura un nivel máximo de seguridad alimentaria en todo el proceso de embotellado garantizando así la inocuidad del producto.

La Norma IFS Logistics evalúa la calidad y la seguridad de las actividades logísticas de la empresa e incluye el almacenamiento y los procesos de carga y descarga en nuestras instalaciones.

4.9. Comprometidos con nuestros clientes

Un servicio cómodo y sostenible centrado en el cliente y en el planeta

En Aquaservice, todas las personas comparten una misma misión: ofrecer el mejor servicio a quienes confían en la compañía. Su modelo de servicio, basado en la economía circular, busca construir un futuro más sostenible tanto en hogares como en centros de trabajo.

Apuestan por la reutilización y el reciclaje. Sus envases y bienes son diseñados para un consumo responsable; siendo reutilizados y al final de su vida útil son valorizados. Este enfoque reduce los residuos plásticos derivados del consumo de agua, aportando un beneficio real para el medioambiente y para nuestros clientes.

Del manantial a casa sin dejar huella

Del manantial a casa sin dejar huella

Las claves
del servicio Aquaservice:

Equipo propio

En Aquaservice, todas las personas que participan en el servicio son parte de su plantilla. Esto permite establecer relaciones de confianza con sus clientes, quienes suelen conocer personalmente a su repartidor, creando un vínculo cercano y duradero.

Atención personalizada y eficiente

La rapidez y puntualidad son esenciales para su atención al cliente. Cada interacción está orientada a garantizar la satisfacción total, respaldada por nuestra cultura basada en la actitud positiva.

Sus canales de atención incluyen:

· Área privada en la web: Permite a los clientes gestionar su servicio de forma autónoma.

· APP móvil: Diseñada para hogares que buscan comodidad en la gestión de su servicio.

· Teléfono y correo electrónico: Atención personalizada de lunes a viernes, de 08:30 y las 19:30 horas.

· Contacto directo con el repartidor: gracias a un software avanzado, los clientes pueden resolver dudas durante la entrega.

· “La voz del cliente”: Una innovadora herramienta que permite grabar mensajes y enviarlos directamente a nuestras oficinas desde la APP.

NPS 73

excelente

Sus clientes los califican con un Net Promoter Score (NPS) de 73, un indicador que refleja un nivel de satisfacción excelente. Este índice, que se mide entre -100 y 100, evidencia su confianza y el respaldo en el servicio Aquaservice.

5.1. Importancia de las
personas para Aquaservice

Aquaservice, líder en la distribución de agua embotellada con dispensador en España, lleva 27 años revolucionando el consumo de agua en nuestro país.

El modelo de negocio, basado en un sistema nativo de economía circular, sitúa a las personas y al planeta en el centro de todas sus operaciones. Este enfoque ha permitido ofrecer un servicio de alta calidad, marcado por la innovación y la transformación constante.

El pilar estratégico que sustenta el crecimiento sostenible de Aquaservice es su compromiso con las personas, articulado en tres ejes fundamentales:
el equipo Aquaservice, los clientes y la sociedad.

Además, Aquaservice prioriza la salud y la seguridad en el entorno laboral, consolidando una cultura corporativa que convierte a las personas en el motor de su éxito.

Los 3 ejes del compromiso de Aquaservice con las personas:

repartidor_2

Equipo Aquaservice: promoción de empleo de calidad, captación y retención de talento, y fomento de la diversidad e igualdad de oportunidades.

clientes_2

Clientes: Aquaservice ofrece un servicio cómodo y sostenible.

sociedad_2

Sociedad: Aquaservice devuelve a la sociedad todo el bien que le ofrece como compañía ayudando a los colectivos que más lo necesitan.

Las personas son el centro de nuestra actividad y han posibilitado que nuestra cultura corporativa sea una diferencia competitiva

Las personas son el centro de nuestra actividad y han posibilitado que nuestra cultura corporativa sea una diferencia competitiva

5.2. Cultura del bienestar en Aquaservice

En Aquaservice, la cultura del bienestar es un intangible que se siente en cada rincón de la compañía. Es un compromiso con el cuidado integral de las personas que forman parte de cada equipo, promoviendo su bienestar, acompañándolas en su desarrollo personal y profesional, y apoyándolas en todas las etapas de su crecimiento dentro de la compañía.

Su prioridad es que cada persona se sienta valorada, escuchada y respaldada. Por eso, trabajan para personalizar las diferentes iniciativas de bienestar, asegurándose de que cada medida responda a las necesidades únicas de todos los equipos.

En Aquaservice, el bienestar no es un recurso, sino un compromiso.

En Aquaservice, el bienestar no es un recurso, sino un compromiso.

Principales Iniciativas de Bienestar y Conciliación en Aquaservice

Formación y Desarrollo Profesional
Implementación de “Aquaflex” para fomentar horarios adaptados a las necesidades de cada equipo.

Jornada Laboral Flexible
Implementación de “Aquaflex” para fomentar horarios adaptados a las necesidades de cada equipo.

Anticipos y Beneficios Financieros
Acceso a anticipos salariales (Payflow) y condiciones ventajosas en productos financieros.

Apoyo a la Familia
Aquaservice respalda a las familias en situaciones de vulnerabilidad, como las afectadas por la DANA.

Permisos para Conciliación Familiar
Opciones como excedencias para el cuidado de familiares y permisos especiales para necesidades familiares.

Beneficios Sociales
Introducción de medidas como el cheque guardería para apoyar la economía familiar, seguro médico, Club ventajas Aquaservice con descuentos especiales o acceso a comedor subvencionado y cheque restaurante.

Responsabilidad Social Corporativa
Programas como “Aquaservice con Alma,” reflejan el compromiso social de la empresa.

5.3. Apostamos por el empleo estable y de calidad

El crecimiento de la actividad de Aquaservice lleva implícito la creación de nuevos puestos de trabajo. Al cierre del ejercicio 2024, la compañía cuenta con un total de 3.380 personas en su equipo, 461 más que el año anterior, lo que representa un crecimiento del equipo de un 15,8% con respecto al año anterior.

Este crecimiento sostenible es el resultado de su apuesta por las personas. De forma continua, Aquaservice mantiene abiertas nuevas posiciones para reforzar sus equipos en toda España, a través de la sección “Trabaja con nosotros” en su web.

En Aquaservice, predomina la contratación indefinida y a tiempo completo, tanto para hombres como para mujeres. Actualmente, el 71% de los contratos tienen esta modalidad. Además, más del 34% de los mandos intermedios llevan más de una década formando parte de la compañía.

En los últimos cinco años, Aquaservice ha reafirmado su compromiso con las personas, creando más de 1.500 puestos de trabajo en toda España para fortalecer los diferentes equipos que conforman la compañía.

Una de las prioridades clave de la cultura corporativa de Aquaservice es fomentar entornos de trabajo colaborativos que impulsen el talento individual y colectivo. La compañía se centra en la generación de empleo, priorizando la captación y fidelización de talento, la diversidad y la igualdad de oportunidades, así como la salud y la seguridad laboral.

15,8%

Crecimiento del equipo Aquaservice

61,5%

Contratos son indefinidos y a tiempo completo

34%

Mandos intermedios con 10 años en Aquaservice

“En Aquaservice estamos orgullosos del crecimiento continuo de nuestro equipo, consolidándonos como un referente en la creación de empleo en España.
Nuestro equipo, portador de nuestros valores y cultura corporativa, es el motor que impulsa nuestro esfuerzo
diario para ofrecer el mejor servicio a nuestros clientes.”

Eugenio de Miguel, director de
Personas y Cultura de Aquaservice.

5.4 Gestión del talento y desarrollo de las personas

El desarrollo del talento individual y colectivo es clave para la evolución y transformación de Aquaservice, impulsada por la pasión y el compromiso de su equipo.

Estilo de liderazgo propio

Aquaservice cuenta con un Estilo de Liderazgo propio, desarrollado a través de un itinerario por el que pasan más de 250 managers cada año. Este enfoque ofrece una hoja de ruta para formar líderes excepcionales, capaces de motivar, comprometer y valorar a sus equipos.

Desarrollo del talento

La compañía utiliza la plataforma interna Talent para evaluar el desempeño individual, fomentar el crecimiento profesional y detectar oportunidades de mejora.

En 2024, se duplicaron las horas de formación en liderazgo y los accesos a la plataforma Universidad Aquaservice aumentaron un 30%.

Formación continua

Desde el área de Formación y Talento se promueve el aprendizaje continuo, fortaleciendo habilidades y conocimientos para asegurar el desarrollo presente y futuro de cada persona.

Las claves:

Plan de formación anual impartida por expertos internos o externos.

Itinerario individual y gestión de talento para mejorar el potencial.

Formación continua online a través de la Universidad Aquaservice.

Mejora de las habilidades de gestión de equipo.

5.5. Inclusión, diversidad e igualdad de oportunidades

En Aquaservice, la igualdad entre mujeres y hombres es un principio estratégico integrado en su Política Corporativa y de Recursos Humanos.

Igualdad de Oportunidades

Aquaservice fue pionera en implementar su Plan de Igualdad, reafirmando su compromiso con políticas que promueven la igualdad en todos los niveles y colectivos de la empresa.

No Discriminación

La compañía cuenta con un código ético y de conducta basado en la igualdad y la no discriminación. Además, dispone de un protocolo de prevención y actuación ante el acoso psicológico, sexual y por razón de sexo, aplicable en todas las áreas.

Acciones que fomentan la igualdad en todos los equipos:

Acceso y gestión a herramientas de información.

Procesos de trabajo inclusivos centrados en el mérito y capacidad.

Plan de carrera y formación personalizado.

Conciliación de la vida familiar y profesional.

inclusion_diversidad_e_igualdad_Aquaservice_Memoria_de_sostenibilidad_2024

Accesibilidad

Aquaservice asegura la accesibilidad universal en todas sus delegaciones, eliminando barreras arquitectónicas y garantizando que las personas con movilidad reducida puedan acceder a cualquier puesto o área de trabajo.

Integración Laboral

Aquaservice promueve la inclusión de personas con discapacidad mediante contratación directa o en colaboración con Centros Especiales de Empleo. Destaca su programa Impulsa la Inclusión, desarrollado junto a la Fundación Randstad, para apoyar el desarrollo profesional de estas personas dentro de la empresa.

Desde 2023, la compañía trabaja con iniciativas como las Jornadas de Cultura y Conocimiento de la Discapacidad y planes de formación en procesos de selección, fomentando la integración y resaltando los beneficios de la diversidad en talento e inclusión.

“Me siento muy orgulloso
de trabajar en Aquaservice
y me gustaría hacerlo
muchos años más.”

Adrián Agrelo,
recepcionista de Aquaservice.

Jornadas_de_la_Cultura_y_Conocimiento_de_la_Discapacidad_Aquaservice_Memoria_de_sostenibilidad_2024

5.6. Salud y seguridad en el trabajo

En Aquaservice, la creación de entornos laborales seguros y saludables es una prioridad fundamental.

Compromiso con la salud
El área Aquasalud lidera iniciativas, formaciones y acciones destinadas a mejorar y proteger la seguridad y salud de todos los equipos en el trabajo.

Movilidad Segura y Sostenible
El Plan de Movilidad Segura y Sostenible, enfocado en la mejora continua de la flota, la formación constante, la sensibilización de los equipos y el compromiso con la sociedad.

Certificado ISO 45001
Aquaservice ha obtenido la certificación ISO 45001 de sistemas de gestión de seguridad y salud en el trabajo en sus centros de producción ubicados en manantiales de agua mineral natural de Camporrobles (Valencia), Cogollos de Guadix (Granada), Ribagorza (Huesca) y Virgen del Camino (León).

La norma ISO 45001 valora el desempeño de las organizaciones que desean mejorar en materia de Seguridad y Salud en el Trabajo, trabajando para garantizar entornos de trabajo seguro.

Los 3 ejes centrales del plan de Aquasalud son:

Mejora del coeficiente de seguridad.

Incremento de la formación en prevención.

Cultura preventiva con todos los responsables de equipo.

seguridad_laboral_Aquaservice_04

5.7. Embajadores de la cultura corporativa

La cultura corporativa es uno de los pilares fundamentales de Aquaservice. Sus ocho valores son el motor que impulsa a cada persona de la compañía a dar lo mejor de sí misma para ofrecer un servicio excepcional.

Proyecto Embajadores de la Cultura

Cada año, este proyecto forma a personas de diferentes equipos en talleres experienciales diseñados para fortalecer la cooperación y alineación en torno a los valores de Aquaservice. Fomenta que los valores actúen como el “pegamento” que une y cohesiona al equipo. Los seleccionados son quienes recibieron el premio a la cultura el año anterior.

Iniciativas para Fomentar la Cultura

Para promover y cuidar los valores corporativos, Aquaservice desarrolla diversas actividades que fortalecen la comunicación y conexión entre equipos:

· Visitas culturales a delegaciones y manantiales.

· Desayunos mensuales con el Director General, reuniendo personas de distintas áreas y delegaciones.

· Reunión anual de toda la compañía.

· Jornadas de puertas abiertas en los centros de producción de los manantiales.

· Actividades de motivación y team building para conectar equipos.

En 2024, el número de participantes en visitas culturales se quintuplicó respecto a 2022, reflejando la unidad y compromiso del equipo en todas las delegaciones.

Premios y reconocimientos internos

· Premios anuales a la Cultura a aquellas personas que han representado los valores de la compañía.

· Premio al desempeño individual y en equipo.

5.8. La sociedad que nos mueve: Aquaservice con Alma

Aquaservice_con_alma_Olimpiadas_2024

Desde sus inicios, Aquaservice ha buscado devolver a la sociedad parte de lo que esta le ha brindado como compañía. Aquaservice con Alma, su estrategia de Responsabilidad Social Corporativa, se centra en apoyar a los colectivos que más lo necesitan.

Creada en 2021, esta iniciativa cuenta con la implicación de toda la organización, incluyendo una red de más de 300 voluntarios distribuidos por las delegaciones de España.

Aquaservice colabora de forma continuada con más de 50 organizaciones y ONG´s como la Fundación Valencia a través su equipo Valencia CF Inclusivo que compite en la Liga Genuine, Asindown, Fundación Aladina, Cruz Roja, Asociación Española Contra el Cáncer, AVAPACE, AFANION, Payasospital y Mamás en Acción entre otras organizaciones.

Aquaservice con Alma, ámbitos de actuación:

Inclusión

social

Medio

ambiente

Salud

Seguridad

vial

Conoce Aquaservice con Alma →

5.8.1. Apoyo Inmediato a los afectados del temporal DANA en la Comunidad Valenciana

106.000l

donados a través de Organismos Oficiales (UME, Generalitat Valenciana, Cruz Roja y Banco de Alimentos)

En Aquaservice continúan trabajando de forma proactiva para garantizar el bienestar de todos y todas, y contribuir a que todas las zonas afectadas puedan recuperar la normalidad.

““Desde Aquaservice respondimos desde el primer momento ante la emergencia del temporal Dana, activando medidas para proteger a nuestro equipo y colaborando con organizaciones y cuerpos de seguridad para distribuir más de 106.000 litros de agua a las zonas afectadas. Nuestro compromiso es estar al lado de las personas cuando más lo necesitan.”

Alberto Gutiérrez,
CEO de Aquaservice.

Desde el inicio de la DANA, Aquaservice movilizó sus recursos y equipos para ofrecer apoyo a las zonas más afectadas de la Comunidad Valenciana y otras regiones. A través del programa Agua Solidaria, distribuyó más de 106.000 litros de agua en colaboración con la UME, Cruz Roja, Generalitat Valenciana, Banco de Alimentos y Policía Local, utilizando tanto rutas terrestres como aéreas para garantizar que el agua llegara a quienes más la necesitaban.

Medidas Internas y Atención a los Clientes

Priorizar la seguridad del equipo Aquaservice fue clave. Se implementaron medidas de teletrabajo y horarios flexibles en las zonas afectadas para minimizar riesgos. Al mismo tiempo, los equipos de la Comunidad Valenciana trabajaron incansablemente para restablecer el servicio en las áreas afectadas, manteniendo una comunicación con sus clientes para informarles sobre el estado de sus entregas.

Compromiso Solidario

Todo esto fue posible gracias al esfuerzo del equipo Aquaservice y los voluntarios y voluntarias. Su dedicación fue fundamental para distribuir el agua donada y ayudar a todos los afectados.

Diferentes equipos participaron en la Jornada de limpieza del Instituto Público IES Massanssa, donaron sus cestas de Navidad a las personas afectadas y sus familias de la Asociación APAMI de Catarroja, participaron en la Jornada de convivencia con la Asociación Tea de Algemesí y, como compañía participaron en la donación del Material Escolar de la mano de Fundación La Caixa y Save The Children.

Muchas personas que forman parte de Aquaservice se desplazaron de forma voluntaria a la Zona 0 para limpiar, ofrecer comida y enseres o simplemente dar su apoyo a compañeros y compañeras que sufrieron esta difícil situación, así como al resto de las personas afectadas.

5.8.2. Aquaservice, Premio al Voluntariado
Corporativo en la Comunidad Valenciana

Aquaservice ha sido reconocida en los IX Premios de Voluntariado de la Comunidad Valenciana, organizados por la Plataforma de Voluntariat de la Comunitat Valenciana, en la categoría de Voluntariado Corporativo.

Este premio destaca la labor de más de 300 personas voluntarias que colaboran en el programa Aquaservice con Alma, estrategia de Responsabilidad Social Corporativa de la compañía. A través de esta iniciativa, Aquaservice colabora con más de 50 fundaciones y ONGs, en toda España, para apoyar a los colectivos más vulnerables.

Este reconocimiento refleja el compromiso de Aquaservice con la solidaridad y su esfuerzo por contribuir a un impacto positivo en la sociedad y trabajar por un futuro más inclusivo y solidario.

Premio_al_voluntariado_corporativo_Aquaservice_2024

5.8.3. Proyectos para la protección del medioambiente

Ecowear: Economía Circular Textil

Aquaservice, referente en economía circular, ha lanzado el proyecto Ecowear para dar una segunda vida a uniformes, lonas publicitarias y otros materiales. Iniciado en colaboración con empresas sociales, ya ha permitido recuperar más de 5.000 kilos de residuos en 2024.
El material recogido en sus 77 delegaciones es clasificado y transformado en productos como mochilas, bandoleras o bancos para sus instalaciones.

Aquaservice, pionera en economía circular, lanza Ecowear, un proyecto textil innovador.

Aquaservice, pionera en economía circular, lanza Ecowear, un proyecto textil innovador.

Bandolera_ecowear_Aquaservice_economia_circular_textil

Innovación en sostenibilidad

Aquaservice, certificada en Estrategia de Economía Circular por AENOR, reafirma su compromiso con la sostenibilidad a través de este proyecto que combina economía circular con impacto social. Su objetivo para 2025 es ampliar esta iniciativa diseñando más productos a partir de los residuos generados reduciendo el impacto sobre el entorno.

Formación en Cuidado del Medioambiente

El área de Calidad y Medioambiente de Aquaservice organiza sesiones internas de concienciación, actualizaciones sobre nuevas normativas ambientales y consejos prácticos para promover acciones sostenibles.

Limpieza de Espacios Naturales: Parcs Naturals GVA

Más de 30 voluntarios de Aquaservice participaron en una jornada de limpieza en la Playa de El Perellonet, en el Parque Natural de la Albufera (Valencia). Durante la actividad, se eliminaron 5 m³ de Carpobrotus edulis, una especie invasiva llamada uña de gato, y se retiraron 6 kg de residuos, principalmente envases y plásticos.

5.8.4. Proyectos de inclusión y ayuda social

Donación de agua: Agua Solidaria

Creado en 2020 durante la pandemia de COVID-19, surgió para dotar de agua gratuita a centros sanitarios y residencias de ancianos, cubriendo necesidades básicas en los momentos más críticos. Ese año se donaron más de 1 millón de litros de agua.

El proyecto ha evolucionado para transformar esta iniciativa un compromiso real. En 2024, se han donado más de 450.000 litros de agua.

Dentro del Proyecto de Agua Solidaria, este año, destaca la donación a de más de 106.000 litros de agua a los afectados por la DANA además de colaborar con otras organizaciones como Ayuda una Familia, Casa de la Caridad, Amigos de la Calle y Cáritas, entre otras organizaciones, que reparten nuestra agua directamente a personas sin recursos.

Patrocinio del Valencia CF Inclusivo

Aquaservice firmó en el año 2024 la renovación de tres temporadas más, como patrocinador oficial del Valencia CF Inclusivo, que compite en la Liga Genuine, una competición para personas con discapacidad. Este patrocinio promueve el desarrollo integral de los jugadores a través del fútbol adaptado.

Colaboracion_Asindown_Aquaservice_con_alma
Olimpiadas_Aquaservice

Colaboración con Asindown

Desde 1989, Asindown trabaja para la integración sociolaboral, familiar y educativa de personas con síndrome de Down y discapacidad intelectual. Aquaservice ha estrechado más su colaboración con esta entidad a lo largo del año 2024. Las principales iniciativas de Aquaservice con Asindown incluyen:

· Contratación de personas de Asindown en el equipo de Aquaservice.

· Organización del festival solidario de música “No te cambio por nadie” para financiar proyectos de la fundación.

· Apoyo a “La Mare que Va”, una escuela de hostelería inaugurada en 2023 para fomentar la inserción laboral.

· Convivencias entre jóvenes de Asindown y voluntarios de Aquaservice. Realización de las primeras Olimpiadas Inclusivas en convivencia con más de 50 usuarios de la Fundación Asindown.

Grupo Ilunion

En 2024, Aquaservice inició una colaboración con los Centros Ilunion Industrial, Ilunion Lavandería e Ilunion Comercial. Gracias a esta alianza, se han llevado a cabo tareas de clasificación y limpieza de uniformes dentro del Proyecto Ecowear. Por primera vez, la compañía gestionó la compra de las cestas de Navidad a través de un CEE, para garantizar un impacto positivo en la inclusión laboral de personas con discapacidad.

Gran Recogida de Alimentos

Aquaservice contribuye donando parte del importe de las cestas de Navidad y recogiendo alimentos en sus delegaciones. A través de la APP Nadie sin su ración diaria, en 2024 se entregaron más de 3.900 kg de alimentos, equivalentes a 1.785 raciones de comida, al Banco de Alimentos.

Timpers Brand

En 2024, se inició una colaboración con Timpers, empresa especializada en el diseño y producción de calzado con un enfoque 100 % inclusivo, cuya plantilla está formada mayoritariamente por personas con discapacidad. Como resultado de esta alianza, en 2025 verá la luz un calzado de seguridad exclusivo para Aquaservice, contribuyendo así a la expansión de Timpers hacia un nuevo sector de comercialización.

Timpers_Brand_Colaboracion_Aquaservice_02

Fundación Randstad

En 2024, Aquaservice continuó su colaboración con la Fundación
Randstad a través del proyecto Impulsa la Inclusión y, por segundo año
consecutivo, participó en el Programa EDI, donde un grupo de empresas se unieron con el objetivo de construir un futuro en el que la equidad, la diversidad y la inclusión sean una realidad.

Además, la compañía llevó a cabo varias campañas de sensibilización internas y organizó dos jornadas especiales en diciembre coincidiendo con el Día Internacional de la Discapacidad. Asimismo, colaboró en una iniciativa junto con Asindown en La Mare Que Va (Valencia).

Ranstad_fundacion_igualdad_de_oportunidades_empleo_aquaservice

Fundación Aladina

Aquaservice dona agua a los hospitales y sedes de la Fundación Aladina, que apoya a niños con cáncer y a sus familias. Además, todas las delegaciones de Aquaservice participaron en el #PañueloChallenge en febrero de 2024, una iniciativa cuyo objetivo es visibilizar la lucha contra el cáncer infantil y mostrar apoyo a los niños y niñas que lo padecen, utilizando un pañuelo en la cabeza como símbolo de solidaridad.

5.8.5. Proyectos para la mejora de la salud de las personas

Fundación La Caixa: Proyecto Gavi y Árbol de los Sueños

Aquaservice colabora con la Fundación La Caixa a través del Proyecto Gavi, impulsando la vacunación infantil en las regiones más vulnerables.
Además, en 2024, participó en el Proyecto “Árbol de los Sueños”, en el que empleados de distintos equipos a nivel nacional hicieron realidad los deseos de 50 niños y niñas en situación de riesgo de exclusión social, regalándoles los obsequios de Reyes que solicitaron.

Activate Sports

Aquaservice apoya a Activate Sports, una escuela de ciclismo adaptado que promueve la inclusión y mejora la calidad de vida de personas con discapacidad física.
En 2024, la compañía participó en una mesa redonda y en la presentación del primer equipo de rugby femenino adaptado, “Las Felinas”, que compitió en un torneo internacional en París.

Asociación Española Contra el Cáncer

Aquaservice, junto a Grupo Bertolín, CECOTEC y en colaboración con la Asociación Española Contra el Cáncer e INCLIVA, financia la Beca ABC para investigar el diagnóstico precoz y el tratamiento del cáncer de cuello de útero. Este proyecto refuerza el compromiso de la compañía en la lucha contra el cáncer en España. En 2024 se inicia esta colaboración que se llevará a cabo durante tres años.

Además de esta colaboración, en mayo de 2024 participamos por primera vez en la Jornada de Cuestación con más de 40 voluntarios, incluido el Equipo de Dirección de la compañía.

Conoce más sobre la Beca ABC

Conoce más sobre la Beca ABC

Asociacion_espanola_contra_el_cancer_Aquaservice

Run Cáncer

Por octavo año consecutivo, Aquaservice ha colaborado con RunCáncer, suministrando 16.000 litros de agua en la edición de 2024 a través de su sistema de hidratación sostenible. Gracias a esta iniciativa, se evitaron 224 kg de plástico de un solo uso en la carrera de Valencia.
Aquaservice reunió a más de 800 participantes y 100 voluntarios del equipo Aquaservice. Esta alianza reafirma su compromiso con la sostenibilidad y la lucha contra el cáncer, promoviendo hábitos saludables y responsables.

Run_cancer_Valencia_Aquaservice

 

Mamás en acción

Aquaservice renovó su colaboración con esta asociación que acompaña a niños hospitalizados que no tienen padres o viven separados de ellos. La compañía donó 3 euros por cada cumpleaños de sus 3.380 empleados y consolidó la relación que mantiene por tercer año.

Varios voluntarios de Aquaservice y de Mamás en Acción acompañaron el 30 de mayo a la presidenta de Mamás en Acción, Majo Gimeno, a una jornada sobre acogimiento familiar en el Congreso de los Diputados, a la que asistió, entre otros, la ministra de Juventud e Infancia, Sira Rego.

EMHA (European Migraine and
Healthcare Alliance)

Aquaservice continúa su colaboración con EMHA, facilitando a las personas de los equipos el acceso a avances y consejos para mejorar la calidad de vida de quienes padecen migrañas.

AVAPACE (Asociación Valenciana de Ayuda a la Parálisis Cerebral)
Aquaservice participó en la Carrera Solidaria Anual de AVAPACE, donando agua y contando con la colaboración de más de 60 voluntarios y voluntarias. Esta iniciativa contribuye a mejorar la calidad de vida de niños con parálisis cerebral y sus familias.
Además, la compañía participó en una jornada de sensibilización en sus instalaciones de Bétera, en la que estuvieron presentes más de 45 personas del equipo Aquaservice.

Afanion (Asociación de Familias de Niños con Cáncer de Castilla-La Mancha)
En 2024, Aquaservice colaboró con Afanion, apoyando con voluntariado y realizando una donación a la asociación. También participó en las 12H Aquaservice x Afanion, un evento solidario celebrado en el Ferial de Albacete, en el que más de 70 personas del equipo Aquaservice y sus familiares, se unieron para disfrutar de una jornada solidaria.

Payasospital
Por tercer año consecutivo, Aquaservice colaboró con Payasospital, una asociación sin ánimo de lucro de la Comunitat Valenciana que, desde 1997, trabaja para mejorar la salud emocional y la calidad de vida de niños hospitalizados y sus familias. Lo hace a través de actuaciones regulares de payasos y payasas profesionales, adaptadas a cada paciente y coordinadas con el personal médico y asistencial.

Afanion_Asociacion_de_Familias_de_Ninos_con_Cancer_de_Castilla-la_mancha

5.8.6. Proyectos sobre seguridad vial

Plan de movilidad segura y sostenible
Aquaservice trabaja activamente para fomentar desplazamientos seguros y sostenibles, integrando la seguridad vial en su cultura corporativa. En 2024, este compromiso se ha materializado a través de acciones de sensibilización tanto internas como externas: internamente, mediante la creación de un sistema de gestión de movilidad vial que orienta nuestras actuaciones; y externamente, colaborando con asociaciones dedicadas al apoyo de víctimas de accidentes de tráfico.

Acciones principales:

· Equipo: reducir incidentes y promover desplazamientos seguros y eficientes para todos los empleados.

· Clientes: incorporar la seguridad vial en la operativa de entrega del servicio.

· Sociedad: disminuir accidentes de tráfico y mejorar las infraestructuras en las zonas en las que opera.

En Aquaservice, la incidencia de los accidentes de tráfico, teniendo en cuenta los accidentes in itinere y los in mision, se ha reducido del 0,99% en el año 2023 al 0,85% en el año 2024.

Innovación en seguridad de los vehículos
Los vehículos de Aquaservice están equipados con tecnología avanzada, como:

· Alertas acústicas Mobileye, para prevenir accidentes.

· Sensores de parking, que mejoran la seguridad en maniobras.

· Sistemas de telemetría, que optimizan el mantenimiento y seguridad de la flota.

Además, la compañía ofrece formación en seguridad vial a todos los nuevos empleados e implementa un decálogo de buenas prácticas.

100%

del equipo de Aquaservice ha recibido formación en seguridad vial

Colaboración con Stop Accidentes

Aquaservice colabora con la asociación Stop Accidentes para brindar apoyo a las víctimas de siniestros viales, reafirmando así su compromiso con la movilidad segura y responsable. En 2024, por tercer año consecutivo, la compañía renovó su colaboración con esta entidad, contribuyendo a su labor de concienciación y prevención.

Moviam

En junio de 2024, Aquaservice organizó, junto a la empresa Moviam, la Primera Jornada de Sensibilización sobre Seguridad Vial, en la que participaron más de 60 personas del equipo Aquaservice. Como parte de la iniciativa, cada asistente recibió una luz de señalización homologada V2, promoviendo el uso de elementos de seguridad en la movilidad diaria.

457.998 l

Agua donada en 2024.

3.968 kg

Alimentos donados en la Campaña de Navidad de 2024 “La Gran Recogida”.

+50

Fundaciones y ONG que se benefician de las ayudas Aquaservice.

6.1. Economía circular 100%

Economía circular
de botellas de 20l

Aquaservice aplica la economía circular tanto a sus productos como a sus servicios, ofreciendo un sistema integral y sostenible que permite consumir agua mineral natural y bebida refrescante sin generar residuos plásticos en el medioambiente.

Los principios básicos de la economía circular del modelo certificado en Aquaservice son: compartir, alquilar, reutilizar, reparar, renovar y reciclar materiales y productos existentes todas las veces que sea posible, creando un valor añadido y extendiendo el ciclo de vida de los productos. Este modelo está completamente integrado en el negocio de Aquaservice, lo que permite reducir al máximo la generación de residuos.

Aquaservice ofrece una solución circular a gran escala para agua envasada con dispensador. Aquaservice es además 100% carbono neutral en todas sus operaciones, desde el manantial hasta el consumidor. Gracias a la reutilización de cada botella de 20 l conseguimos suministrar 1.000 l y, al formar parte de su circuito, Aquaservice garantiza su correcto reciclaje al final de su uso.

Aquaservice promueve la concienciación entre sus clientes, destacando el impacto positivo que generan al formar parte de su modelo sostenible. Además, extiende su sistema de economía circular a los formatos mini y al servicio de café, asegurando la recogida y gestión responsable de los botellines y cápsulas, fomentando así su reutilización o reciclaje dentro de un circuito sostenible.

Proceso operativo del
reciclado de las cápsulas

En Aquaservice se recogen y almacenan las cápsulas de café. El gestor de residuos autorizado, recoge las cápsulas de sus centros y las lleva a las plantas correspondientes para su reciclaje.
Se separan los materiales de las cápsulas y se valoriza el residuo.

Sistema de gestión responsable de los botellines

6.2. Deporte y cultura sostenible

6.2.1. Deporte y sostenibilidad

Aquaservice lidera la sostenibilidad a través de su Programa Deporte y Cultura Sostenible, que transforma estos encuentros en formatos respetuosos con el medioambiente gracias a su modelo de economía circular.

La Vuelta (Masculina y Femenina)

Desde 2021, Aquaservice colabora con La Vuelta para convertir la competición ciclista en una de las más sostenibles del mundo. En 2024, Aquaservice suministró 44.140 litros de agua en envases reutilizables, evitando más de 1.400 kg de plástico de un solo uso. En La Vuelta Femenina, se entregaron 6.020 litros de agua, donde evitamos 192 kg de plástico de un solo uso. Este ambicioso proyecto abarcó la hidratación de más de 3.000 personas, incluidos ciclistas, personal de organización, periodistas e invitados, durante las ediciones de la competición masculina y femenina. Esto ayudó, además, a la protección de los entornos naturales donde se celebra cada etapa, alineando el evento con los principios de sostenibilidad y economía circular propios de Aquaservice.

Real Federación Española de Balonmano (RFEBM) 

Aquaservice es el proveedor oficial de agua para todas las competiciones de la RFEBM, incluyendo los partidos de las selecciones nacionales, tanto masculina (Hispanos) como femenina (Guerreras). En 2024, Aquaservice suministró 52.900 litros de agua en botellas reutilizables, evitando 1.692 kg de plástico de un solo uso.La colaboración también abarcó el Arena Handball Tour, apoyando torneos de balonmano playa en sedes nacionales, garantizando una hidratación sostenible, suministrando 13.480 litros de agua, evitando 431,36 kg.

Campus de Verano Deportivos

Aquaservice colaboró en 2024 con campus deportivos liderados por figuras como Pau Gasol, Rudy Fernández, Marta Fernández, Gonzalo Pérez de Vargas y José Manuel Calderón, ofreciendo a jóvenes la oportunidad de mejorar habilidades deportivas en un entorno sostenible. Aquaservice proporcionó en total 27.660 litros de agua, evitando 885 kg de plástico de un solo uso gracias a su sistema circular de agua embotellada con dispensador mientras promovía la importancia de un estilo de vida activo y respetuoso con el medioambiente.

Porcinos FC (Kings League)

Como agua oficial del equipo presidido por Ibai Llanos, Aquaservice proporciona hidratación sostenible en partidos, entrenamientos y en los hogares de todo el conjunto del equipo. En 2024, consumieron 12.360 litros de agua en envases reutilizables, evitando 395 kg de plástico de un solo uso.

6.2.2.Cultura y eventos sostenibles

Premios Goya

Desde 2020, Aquaservice colabora con la Academia de las Artes y las Ciencias Cinematográficas de España para transformar el evento cinematográfico más importante del país hacia su versión más sostenible.
En la edición de 2024, Aquaservice proporcionó 1.140 litros de agua, evitando más de 36 kg de plástico de un solo uso. De este modo, organización e invitados pudieron hidratarse de manera cómoda y sostenible.

Feria del Libro de Madrid

En su segundo año como proveedor de agua oficial, Aquaservice transformó la 83ª edición hacia su versión más sostenible. Gracias a su sistema circular de agua embotellada con dispensador, proporcionó más de 820 litros de agua evitando 26 kg de plástico de un solo uso.

Premios Feroz

En 2024, Aquaservice fue por segundo año consecutivo proveedor de agua oficial de este importante evento del cine y la televisión organizado por la Asociación de Informadores Cinematográficos de España. Suministró más de 600 litros de agua, evitando 19 kg de plástico de un solo uso contribuyendo a transformar la gala hacia su versión más sostenible.

“Nuestro sistema circular aporta una solución real de hidratación sin generar residuos plásticos de un único uso. Esto permite transformar las competiciones deportivas y eventos culturales en su versión más sostenible.”

Margarita Baselga,
directora de Marketing de Aquaservice.

A través del Programa Deporte y Cultura Sostenible, Aquaservice promueve un modelo de transformación de las competiciones y eventos hacia su versión más sostenible.

+146.900l

de agua consumidos en 2024
en envases reutilizables.

=293.800

Botellines agua de un solo uso
evitados.

4.700kg

Plástico de un solo uso
evitados.

7.1. Aquaservice, pionero en economía circular y sostenibilidad

Aquaservice ha consolidado su liderazgo en sostenibilidad gracias a su modelo de negocio nativo basado en la economía circular. Este enfoque, aplicado desde sus inicios, ha transformado el mercado de agua embotellada con dispensador en España, reduciendo significativamente el impacto ambiental de sus operaciones.

En 2023, Aquaservice se convirtió en la primera empresa del sector certificada por AENOR en Estrategia de Economía Circular, validando la implementación de estos principios en todas sus operaciones. En octubre de 2024, renovó esta certificación tras una auditoría que revisó sus proyectos, procesos y avances en sostenibilidad.

Principios de economía circular del modelo certificado en Aquaservice:

Regenerar: prioriza el uso eficiente de recursos naturales y la recuperación de materiales.

Compartir e intercambiar: promueve la reutilización y el intercambio de recursos para maximizar su ciclo de vida.

Optimizar: garantiza procesos sostenibles que minimizan el desperdicio y aumentan la eficiencia.

Ciclo: integra el reciclaje y la valorización de residuos para cerrar el ciclo de vida de los materiales.

Innovación y tecnología: reduce el impacto ambiental y aumenta la trazabilidad en los procesos.

Transparencia: ofrece datos verificables sobre sus operaciones y logros en sostenibilidad.

Además, desde 2022, cuenta con el certificado de Residuo Cero en sus centros de producción de Camporrobles y Cogollos de Guadix. Para 2024, se ha ampliado esta certificación a los centros de producción de Virgen del Camino (León) y Ribagorza, además de las oficinas centrales.

Resultados Clave en 2024

La compañía logró la valorización de más del 94% de los residuos generados en sus centros de producción de la península y las oficinas centrales, representando aproximadamente el 70% del total de residuos generados en la compañía. Estos residuos se valorizan priorizando que se integren en nuevos ciclos de uso, reforzando su compromiso con la economía circular.

“En Aquaservice hemos creído en la importancia de operar de manera responsable. Llevamos más de 25 años comprometidos con la sostenibilidad y con la creación de un impacto positivo en las personas y el planeta. Esta certificación nos impulsa a seguir innovando y mejorando en nuestra búsqueda constante de prácticas más sostenibles.”

Isabel Moliner, responsable de Calidad y Medioambiente de Aquaservice,

7.2. Principios fundamentales de sostenibilidad en Aquaservice

Aquaservice, comprometida con la sostenibilidad desde su origen, ha desarrollado un Plan Estratégico de Sostenibilidad 2024-2030, que integra acciones concretas para minimizar el impacto ambiental y social de sus operaciones. Este plan, basado en principios clave, define objetivos medibles y alineados con su modelo de economía circular, buscando generar un impacto positivo.

Economía Circular eje central de su actividad

El compromiso de Aquaservice con la economía circular se traduce en un sistema integral basado en la reducción, reutilización y reciclaje. La compañía trabaja con un plan para la optimización de residuos avalado por el certificado AENOR Residuo Cero centrado en sus centros de producción y oficinas centrales, extendiendo esta estrategia progresivamente a sus delegaciones.

Innovación y tecnología para un
futuro sostenible

La innovación es un motor clave en la estrategia de Aquaservice. Mediante el uso de tecnología avanzada, optimiza la eficiencia energética y reduce su impacto ambiental. La empresa se ha propuesto reducir en un 10% las emisiones de CO2 en el transporte de materias primas de cara al año 2027 y optimizar el uso de recursos en todos los procesos de sus centros de producción. Estas acciones son fundamentales para lograr una operación más eficiente y responsable.

Compromiso con las personas
y la sociedad

El enfoque en las personas está en el corazón de la estrategia de sostenibilidad de Aquaservice. La compañía no solo prioriza el bienestar de sus clientes y equipos, sino que también impulsa acciones que beneficien a la sociedad.

Reducción de la generación de
residuos

Aquaservice avanza hacia un modelo que combina eficiencia operativa y respeto ambiental. Entre sus metas destaca el no superar el 10% de residuos destinados a disposición final. Además, trabaja para reducir en un 5% anual de la compra de nuevas materias primas, priorizando la reutilización de los recursos existentes.

Con este plan, Aquaservice refuerza su posición como referente en sostenibilidad en su sector, apostando por una estrategia integral que combina economía circular, innovación, transparencia y compromiso con las personas, asegurando un impacto positivo para el medioambiente y la sociedad.

7.3. Objetivos y metas

El Plan de Sostenibilidad de Aquaservice define objetivos ambiciosos y medibles que abarcan las áreas estratégicas de gestión ambiental, impacto social, innovación y tecnología, gobernanza y ética, y la contribución a los Objetivos de Desarrollo Sostenible (ODS). Este enfoque integral está diseñado para minimizar el impacto ambiental, promover la inclusión social y fomentar prácticas responsables en toda la cadena de valor.

Objetivos Ambientales

Economía Circular
y Gestión de Residuos

· Recuperación del PET utilizado para nuevos envases en los próximos 4 años

· Renovación de la certificación Residuo Cero en todas las fábricas y oficinas centrales para 2025.

· Mantener una tasa de valorización de residuos superior al 90% en ubicaciones con certificación Residuo Cero.

· Reducir en un 20% los residuos textiles enviados a disposición final en un plazo de 3 años (desde 2022).

Eficiencia en el Uso de Recursos

· Se ha conseguido reducir el consumo de agua en 2024 respecto a 2022. Se ha superado el objetivo y se plantea seguir minimizando este consumo hasta alcanzar una reducción del 20% en 2025.

· Reducir un 5% la compra de prendas nuevas en 3 años (con respecto a 2023).

Reducción de Emisiones y Mejora Energética

· Reducir un 35% las emisiones de CO₂  de Alcance 1 y 2 por cada 1.000 botellas repartidas en 2030 (con respecto a 2018).

· Mantener la neutralidad de carbono en los Alcances 1 y 2.

· Mejorar la eficiencia energética en instalaciones y reducir el indicador de consumo eléctrico en 2025.

Objetivos Sociales

Inclusión y Diversidad

· Incrementar la contratación de personas en riesgo de exclusión social y con discapacidad en la plantilla de Aquaservice en 3 años (desde 2023).

Proveedores Socialmente
Responsables

· Aumentar el importe destinado a compras a proveedores socialmente responsables en un plazo de 3 años (comparado con 2023)

7.4. Indicadores y seguimiento

El cumplimiento de los objetivos se supervisa mediante un sistema de seguimiento riguroso, que evalúa los indicadores clave periódicamente. Este sistema permite identificar avances, detectar áreas de mejora y garantizar que las acciones realizadas estén alineadas con los compromisos del plan.

Entre los indicadores clave se encuentran:

· Emisiones de CO₂ (toneladas) por alcance y actividad.

· Consumo de agua y electricidad por unidad de producción.

· Tasa de valorización de residuos en ubicaciones certificadas.

· Progresos en la inclusión laboral y compras responsables.

El Plan de Sostenibilidad de Aquaservice establece un marco sólido para avanzar hacia un modelo de negocio más respetuoso con el medioambiente y socialmente inclusivo, reafirmando su liderazgo en sostenibilidad a través de acciones medibles y verificables.

“En Aquaservice creemos que para cuidar el medioambiente no basta la voluntad. Es necesario un compromiso real, trabajado día a día.”

Alberto Gutiérrez,
CEO de Aquaservice.

7.5. Gestión ambiental integrada

En Aquaservice, la gestión ambiental se enfoca en la optimización de recursos, el uso responsable de materias primas y la valorización de residuos, impulsando prácticas sostenibles en todas sus operaciones.

Materias Primas

Aquaservice promueve el uso de materiales que faciliten su reutilización y reciclaje, asegurando la calidad del producto. Los envases se diseñan con materiales más ligeros y sostenibles, mientras que el 100% de los vasos de papel de Aquaservice cuentan con certificaciones FSC o PEFC, que garantizan una gestión forestal responsable.

Gestión de Residuos

En 2024, Aquaservice alcanzó una tasa de valorización de más del 94%. Además, tres nuevos emplazamientos se unieron a la certificación Residuo Cero, cubriendo aproximadamente el 70% de los residuos generados en la compañía. La reducción, la segregación adecuada y la valorización siguen siendo pilares clave para minimizar el impacto ambiental.

Claves

Política de minimización en la generación de residuos.

Reutilización y reciclaje de cafeteras, envases y dispensadores.

Optimización y valorización de los residuos.

Política de Cero Papel.

Digitalización de los procesos administrativos.

Formación y sensibilización de los proveedores.

ODS 1. Fin de la pobreza

Estrategia de responsabilidad social corporativa de Aquaservice con Alma, que ayuda a los colectivos más socialmente desfavorecidos.

ODS 9. Industria, Innovación e Infraestructura

La innovación y la tecnología son motores de crecimiento de Aquaservice, que apuesta por soluciones que generen el menor impacto posible en el planeta.

ODS 6. Agua limpia y saneamiento

Aquaservice ha desarrollado iniciativas para fomentar un uso eficiente del agua en sus siete centros de producción

ODS 12. Producción y consumo responsables

Aquaservice colabora con proveedores cercanos y que cuenten con un modelo de negocio sostenible.

ODS 7. Energía asequible y no contaminante

Más del 99% de la energía eléctrica contratada por la compañía, es energía procedente de fuentes
renovables (GdO).

ODS 13. Acción por el clima

La compañía apuesta tanto por la reducción de emisiones como por la compensación. Así, logró ser la primera empresa del sector 100% carbono neutral en los alcances 1 y 2.

ODS 8. Trabajo decente y crecimiento económico

AQS fomenta la contratación local en sus centros de trabajo y favorece la creación de empleo de calidad en zonas rurales despobladas que es donde se ubican sus centros de producción.

ODS 15. Vida de los ecosistemas terrestres

Aquaservice colabora en proyectos de reforestación en zonas afectadas por incendios como la Sierra de Gredos o Galicia.

7.7. Análisis de materialidad

Aquaservice trabaja para identificar y comprender las expectativas de los grupos de interés en materia de sostenibilidad de forma proactiva y sistemática. Se realiza de manera anual un análisis de materialidad con el objetivo de identificar qué asuntos son más relevantes para ellos.

El objetivo de este ejercicio es poder integrar esta información en los procesos internos de toma de decisiones y definir así, la estrategia de sostenibilidad priorizando acciones que estén enfocadas a mejorar la percepción de su impacto sobre el entorno de los diferentes colectivos.

Su relación con los grupos de interés se estructura en dos niveles: internos (las personas que forman parte de la compañía, los proveedores y los accionistas) y externos (los clientes, el medioambiente y la sociedad en general). Es decir, aquellos que se ven afectados significativamente por las actividades, productos y servicios de la compañía.

La relación con los grupos de interés se basa en el diálogo continuo. Lo cual permite mantener relaciones de cooperación y establecer alianzas estratégicas para avanzar en la misma dirección. Para articular esas relaciones, Aquaservice se ciñe a los principios recogidos en diversas políticas globales y específicas de la compañía.

Fases del proceso de análisis de materialidad:
1. Comprensión del contexto de la organización.
2. Identificación de los impactos, riesgos y oportunidades reales y potenciales en cuestiones de sostenibilidad.
3. Análisis y determinación de los aspectos materiales relacionados en cuestiones de sostenibilidad.
4. Priorizar las acciones asociadas a los impactos más significativos.

Aquaservice revisa y actualiza anualmente este análisis para conocer si existen cambios en su entorno empresarial y en las expectativas de las partes interesadas que puedan afectar a las acciones planteadas por la compañía. Este análisis servirá como base para la toma de decisiones estratégicas y la asignación de recursos en las diferentes áreas de la compañía.

Genera un impacto positivo a través de un diálogo contínuo con nuestros grupos de interés

Generamos un impacto positivo a través de un diálogo contínuo con nuestros grupos de interés

Matriz de materialidad

Aquaservice, dedicada a la distribución de agua embotellada con dispensador, realiza un análisis de materialidad para comprender los asuntos que tienen un impacto significativo en la sociedad y el planeta. El objetivo de este análisis es estratégico, dado que les permite evaluar riesgos y detectar oportunidades que permita generar un impacto positivo en el entorno.

Cuenta con una metodología propia que permite mantener actualizada la matriz obtenida y que se revisa anualmente. Cuenta con diferentes instrumentos de diálogo y comunicación con sus grupos de interés con el objetivo de obtener información en la que fundamentar sus acciones.

7.7.1. Matriz de materialidad

Medioambiente

  1. Calidad del agua
  2. Cambio climático y sostenibilidad ambiental
  3. Cambio climático y escasez de recursos
  4. Economía circular
  5. Huella de Carbono

Ámbito social

  1. Salud y seguridad del producto y de las personas
  2. Responsabilidad Social Corporativa y compromiso con la sociedad
  3. Gestión de la cadena de distribución
  4. Experiencia del cliente
  5. Alianzas responsables y diálogo con grupos interés

Internas y de negocio

  1. Compromiso ético y buen gobierno
  2. Cumplimiento normativo, regulatorio ambiental y social
  3. Compromiso e implicación con las personas
  4. Diversidad e igualdad de oportunidades
  5. Gestión del talento y desarrollo del capital humano
  6. Innovación y desarrollo de producto

7.8. Huella de carbono
y objetivo Net Zero

En su compromiso con la sostenibilidad y la protección del medioambiente, Aquaservice se convirtió en 2021 en la primera compañía del sector agua embotellada con dispensador en alcanzar la neutralidad de carbono (alcance 1 y 2) en todas sus operaciones desde el manantial hasta el hogar de sus clientes. Este logro se certifica anualmente, consolidando su compromiso con la reducción y compensación de emisiones.

Estrategia Integral de Reducción de Emisiones

Desde 2018, Aquaservice ha implementado una estrategia integral para medir, reducir y compensar su huella de carbono registrando las emisiones anualmente en el Ministerio para la Transición Ecológica y el Reto Demográfico (MITECO). 

Su enfoque estratégico se basa en calcular, reducir y compensar para minimizar el impacto de sus operaciones. Esta estrategia incluye:

  • Medición de las emisiones en toda su actividad.
  • Seguimiento mensual de consumos energéticos desglosado por áreas de actividad.


Certificación de Carbono Neutro

El compromiso de Aquaservice con la neutralidad de carbono está avalado por el Certificado de Carbono Neutro de AENOR, que verifica tanto el cálculo como la compensación de más del 100% de las emisiones generadas anualmente en alcances 1 y 2. Este estándar, basado en la norma PAS 2060, asegura que la empresa opera bajo un modelo de negocio responsable y sostenible.

Desde 2021, Aquaservice ha fortalecido su estrategia con el objetivo Net Zero, que busca no solo compensar, sino también reducir progresivamente las emisiones de todas sus operaciones.

Este plan estratégico incluye iniciativas para optimizar los procesos, reducir el impacto energético y fomentar un modelo de negocio cada vez más respetuoso con el medioambiente.

La combinación de innovación, tecnología y una visión sostenible ha posicionado a Aquaservice como líder en el sector, estableciendo un estándar para la reducción de emisiones y la neutralidad de carbono en la industria.

Proyectos de compensación de Aquaservice

Aquaservice refuerza su compromiso con la sostenibilidad a través de proyectos medioambientales y sociales enfocados en la reforestación, el acceso al agua potable, la protección de la biodiversidad y la generación de energía limpia. Estas iniciativas demuestran su contribución activa al cuidado del planeta y al bienestar de las comunidades.

+650

Árboles plantados de proyectos de deforestación: pinos, encinas, fresnos, abedules y frondosas autóctonas.

Un compromiso global con el planeta

Estos proyectos reflejan la visión de Aquaservice de integrar sostenibilidad medioambiental y desarrollo social en su modelo de negocio, contribuyendo activamente a la protección del medioambiente y al bienestar de las comunidades en las que opera.

Reforestación en Galicia y Ávila

En colaboración con CO₂ Revolution, Aquaservice ha participado en la reforestación de Silvoso, en Pontevedra, una zona afectada por incendios forestales. El proyecto incluye la plantación de especies como Pinus pinaster subsp atlántica y un mix de frondosas autóctonas que ayudan a regenerar el ecosistema.

Asimismo, junto a Bosques Sostenibles, la compañía ha contribuido a la recuperación de áreas en la Garganta de Obreguilla (Ávila), devastadas por incendios. Esta iniciativa contempla la plantación de pinos, encinas, fresnos, rebollos, abedules y servales, promoviendo la biodiversidad local.

Conservación de la Biodiversidad en Brasil

Aquaservice colabora en el proyecto REDD Rio Preto-Jacundà, dedicado a proteger la biodiversidad en la selva brasileña. Este programa busca reducir la degradación forestal y evitar la deforestación no planificada, garantizando la conservación de este ecosistema crítico.

Energía limpia en Brasil

En el marco de los parques eólicos Santa Clara I a VI, Aquaservice apoya la implementación y operación de siete plantas de generación eléctrica eólica, que aportan 726.712 MWh/año de energía limpia al Sistema Interconectado Nacional de Brasil. Este proyecto contribuye significativamente a la reducción de emisiones de Gases de Efecto Invernadero (GEI) y promueve el uso de fuentes de energía renovables.

Acceso a Agua Potable en Madagascar

En el proyecto Clean Drinking Water Diana, Aquaservice ha mejorado el acceso al agua potable para más de 6.500 habitantes de cinco comunidades en Madagascar. Esta iniciativa no solo garantiza un recurso vital, sino que también impulsa el desarrollo económico y social, permitiendo a las familias cultivar sus campos y mejorar su alimentación.

7.9. Centros de producción sostenible

Aquaservice refuerza su compromiso con la sostenibilidad y la calidad en sus centros de producción mediante la reducción de emisiones, el uso de energías renovables y el cumplimiento de estándares internacionales de calidad y seguridad alimentaria.

En los últimos seis años, Aquaservice ha reducido las emisiones de sus centros de producción en un 64%, y más del 99% de su energía eléctrica proviene de fuentes renovables certificadas por Garantía de Origen (GdO).

Certificaciones en Calidad y Seguridad Alimentaria

Aquaservice renovó la certificación ISO 9001:2015 en todas sus ubicaciones y mantuvo la certificación IFS Food en sus manantiales de Camporrobles, Cogollos de Guadix, León, Ribagorza y Gran Canaria.

Gestión ambiental

La certificación ISO 14001:2015 avala la gestión ambiental de Aquaservice, identificando y minimizando su impacto. Durante 2024, se realizaron auditorías internas y externas en centros de producción y delegaciones para asegurar el cumplimiento de estándares de medioambiente y requisitos legales aplicables en cada ubicación.

“Buscamos la eficiencia de los procesos y un uso responsable de los recursos con la mirada constante en la innovación y la tecnología para lograr una operativa 100% sostenible”.

José Ramón Alonso, director Supply Chain de Aquaservice.

64%

menos de emisiones en sus centros de producción en los últimos 5 años

99%

del consumo de energía con Certificado de Garantía de Origen (GdO)

7.11. Apuesta por la movilidad sostenible

Aquaservice refuerza su compromiso con la sostenibilidad al impulsar una flota más eficiente y limpia, centrada en la descarbonización y el uso de tecnologías avanzadas. La compañía cuenta con 13 vehículos 100% eléctricos, consolidando su posición como pioneros siendo los primeros en el uso de flota eléctrica en España.

Gestión tecnológica y eficiencia operativa

Aquaservice ha implementado un sistema de telemetría y monitorización centralizada para optimizar la gestión de su flota. Este enfoque, junto con su estrategia de proximidad entre delegaciones y clientes, ha permitido mejorar rutas, maximizar el uso de vehículos y reducir emisiones. Además, el plan de instalación de Sistemas Avanzados de Ayuda a la Conducción (ADAS) aumenta la seguridad y eficiencia, adelantándose a futuras normativas europeas.

Renovación y reducción de emisiones

La flota de Aquaservice tiene un promedio de antigüedad inferior a 4 años, garantizando un menor impacto ambiental. Los nuevos vehículos, equipados con motores Euro 6e, reducen hasta en un 90% las emisiones de NOX respecto a modelos Euro 5.

Estas medidas han permitido a Aquaservice lograr una reducción del 6,8% en emisiones (alcance 1) en 2023 con respecto a 2022, reafirmando su liderazgo en movilidad sostenible. 

Movilidad_sostenible_Aquaservice

7.12. Innovación sostenible

Para Aquaservice, la innovación es un elemento clave de diferenciación y crecimiento. Con un enfoque integral, la compañía cuenta con un departamento de Innovación y otro de Tecnología e Información integrados en la dirección y respaldados por equipos de desarrollo, ciberseguridad y sistemas, que lideran la transformación digital y la sostenibilidad de sus operaciones.

Innovación al servicio de la sostenibilidad y la seguridad

La aplicación de tecnología avanzada les ha permitido desarrollar soluciones que generan un impacto positivo. Desde el área de Innovación y Digital, se han implementado herramientas como la APP nativa para clientes, que facilita la autogestión del servicio, permitiendo modificar pedidos, gestionar facturas o resolver dudas desde el Smartphone. Esta funcionalidad es utilizada por más del 70% de los clientes de hogar.

Para clientes de empresa, Aquaservice ofrece un portal web que centraliza información y permite realizar gestiones de forma ágil y eficiente. Paralelamente, el área de ciencia del dato aplica tecnologías de machine learning para predecir consumos, automatizar peticiones y optimizar rutas de reparto, mejorando la experiencia del cliente y reduciendo el impacto ambiental. La compañía también ha implementado avanzados sistemas de ciberseguridad para garantizar la protección de los datos y la seguridad de sus operaciones.

“La innovación es uno de nuestros valores. En Aquaservice estamos abiertos a la prueba y el error, siempre fieles a mejorar la experiencia de nuestros equipos y clientes.”

Nacho Bauset, director de Innovación de Aquaservice.

Innovacion_sostenible_Aquaservice

Tecnología y Eficiencia

La tecnología es el motor que impulsa la eficiencia operativa en Aquaservice. Desde la cadena de suministro hasta la optimización de repartos, se aplican herramientas de Big Data que mejoran la planificación de cargas y el rendimiento de las rutas. Este enfoque permite automatizar tareas, reducir errores y ofrecer un servicio más sostenible y de mayor calidad.

Innovación Abierta

La innovación abierta es parte esencial de la cultura corporativa de Aquaservice, integrándose transversalmente en todas las áreas de la compañía. Este enfoque permite desarrollar soluciones internas y externas, adaptándose a las necesidades de los clientes y la sociedad.

La metodología del área de innovación incluye:

· Programa anual de innovación interna, donde se identifican retos en las áreas de negocio.

· Priorización de proyectos con impacto a corto/medio plazo que requieren colaboración externa.

· Alianzas estratégicas con Plug and Play para localizar empresas y tecnologías que ofrezcan soluciones a los retos identificados. Además, un concurso interno que, a través de una convocatoria anual permite a cualquier miembro del equipo proponer iniciativas innovadoras.

Sostenibilidad Aplicada

La tecnología también se orienta a mejorar la seguridad y sostenibilidad en las operaciones. Por ejemplo, un alto porcentaje de la flota está equipado con tecnología MobilEye, que utiliza alertas conectadas vía satélite para prevenir riesgos y proteger a conductores, peatones y ciclistas.

Con esta apuesta continua por la innovación y la sostenibilidad, Aquaservice refuerza su compromiso de proporcionar un servicio eficiente, seguro y respetuoso con el medioambiente, liderando la transformación del sector.

El Big Data se aplica en procesos como la optimización de las cargas y que el rendimiento de las rutas mejore

El Big Data se aplica en procesos como la optimización de las cargas y que el rendimiento de las rutas mejore

8.1. Código de conducta: compromiso ético y profesional

Codigo_de_conducta_compromiso_etico_y_profesional_Aquaservice

En Aquaservice, la ética y la transparencia son pilares fundamentales de su modelo de negocio. Estas prácticas están integradas de forma transversal en su cultura corporativa, orientando las decisiones diarias hacia el respeto por las personas, el medioambiente.

El compromiso ético, uno de los aspectos más relevantes para Aquaservice, se sustenta en una serie de valores supervisados por el Comité de Compliance.

Código de Conducta

El Código de Conducta de Aquaservice establece principios esenciales que guían la actuación de todas las personas que forman parte de la compañía, promoviendo valores como la integridad, profesionalidad y respeto. Este código refleja el rechazo absoluto a la corrupción, definida como el uso indebido de la marca para enriquecimiento personal o de terceros mediante favores, fraude o soborno.

Aquaservice fomenta las actuaciones honestas y responsables con todos los agentes con los que colabora, y persigue las acciones contrarias a estos principios.

Código de conducta de Aquaservice

Principios clave del código de conducta

Integridad
Actuar de forma ética y responsable, garantizando la confidencialidad, el respeto a los valores corporativos y tolerancia cero ante la corrupción.

Profesionalidad
Innovar y mejorar continuamente para ofrecer productos y servicios de calidad, priorizando la sostenibilidad económica y ambiental.

Respeto
Defender y reconocer los derechos humanos y laborales, fomentando relaciones honestas con colaboradores, proveedores y el medioambiente.

8.2. Gobernanza transparente:
responsabilidad en la toma de decisiones

La estructura de gobernanza de Aquaservice está formada por:

Consejo de Administración: Responsable de definir la estrategia corporativa, garantizar la organización de la compañía y fomentar la calidad, el conocimiento y la innovación.

Comité de Dirección: Liderado por el consejero delegado, asegura el funcionamiento de la organización y el cumplimiento de las políticas y procedimientos establecidos. Este comité está compuesto por las direcciones de: Producción y Medioambiente, Financiera, Tecnología de la Información, Innovación y Canales Digitales, Marketing y Comunicación, Comercial y Logística de Última Milla, Experiencia del Cliente y Personas y Cultura.

Aquaservice refuerza su compromiso con la transparencia mediante reuniones semestrales en las que el director general informa a toda la organización sobre resultados y situación de la compañía, complementando reportes mensuales dirigidos a los mandos intermedios.

8.3. Cumplimiento normativo

El compromiso de Aquaservice con la responsabilidad social se traduce en el cumplimiento estricto de la legislación vigente, el respeto por los derechos humanos y la sostenibilidad en su actividad.

Normativas y Buenas Prácticas

· Alineación con los convenios fundamentales de la OIT, promoviendo la libertad de asociación, la igualdad de oportunidades y la erradicación del trabajo infantil y forzoso.

· Implementación del Modelo de Organización y Gestión para la Prevención de Riesgos Penales aprobado en 2020, que incluye medidas contra la corrupción y el soborno.

 

Resultados Destacados

· En 2022 y 2023, no se registraron incumplimientos normativos en materia medioambiental, protección de datos, corrupción o vulneración de derechos humanos.

· Auditorías internas y externas refuerzan el cumplimiento de estos compromisos, asegurando el máximo rigor en todas las operaciones.

“En Aquaservice, nuestro crecimiento es el reflejo del esfuerzo colectivo de un equipo comprometido con los valores que nos definen. Estos valores nos impulsan a innovar, a mejorar continuamente y a mantenernos fieles a nuestro modelo de economía circular, que pone a las personas y al planeta en el centro de nuestra actividad.

Cada cliente que confía en nosotros es una muestra de que podemos ofrecer un servicio de calidad mientras contribuimos a un impacto positivo. Juntos, seguimos construyendo un futuro más sostenible.”

Alberto Gutiérrez,
CEO de Aquaservice

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1

Mensaje de
Alberto Gutiérrez

Hace más de 27 años que Aquaservice inició su actividad y, desde entonces, hemos trabajado para ser un ejemplo de modelo de negocio basado en la economía circular. Desde el principio, supimos que debíamos desarrollar una propuesta que generase valor para las personas y para el planeta. Buscar un futuro más sostenible para la industria y ofrecer nuevas soluciones a través de la innovación para proponer una forma de beber agua de manera cómoda y sostenible.

A cierre de 2024, la compañía cuenta con más de 3.380 personas en el equipo, distribuidas en 77 delegaciones, 7 centros de producción ubicados en manantiales de agua mineral natural y una cartera de clientes que alcanza casi los 800.000. Además, este 2024 ha sido un año de expansión clave, marcando nuestro liderazgo en la península ibérica con la apertura de operaciones en Portugal, gracias a la inauguración de nuestra delegación en Oporto y la adquisición de Eden Springs Portugal, compañía líder en el mercado luso. Este hito no solo refuerza nuestra posición en el sector, sino que también abre el camino para duplicar nuestra presencia en el mercado portugués en los próximos cinco años.

El trabajo y compromiso de todas las personas que forman y han formado parte de Aquaservice ha sido clave para consolidar nuestra cultura corporativa como una ventaja competitiva. Nos une un fuerte sentido de pertenencia y un propósito común: mejorar el bienestar de las personas en su día a día.

Como compañía, seguimos creciendo, apoyándonos en tres pilares fundamentales:

El primero son las personas. Nos esforzamos por cuidar a nuestro equipo, nuestro mayor activo, y también por fortalecer nuestro compromiso con nuestros clientes y la sociedad.

A través de nuestra iniciativa de responsabilidad social corporativa, Aquaservice con Alma, trabajamos para mejorar la calidad de vida de colectivos vulnerables y devolver a la sociedad parte de lo que recibimos.

El segundo es la sostenibilidad. Nuestro modelo de negocio nativo en economía circular nos permite ofrecer un servicio de agua embotellada con dispensador que maximiza la reutilización de envases y dispensadores y garantiza su reciclaje al final de su vida útil. Seguimos promoviendo un uso eficiente de los recursos naturales, apostando por energías renovables y avanzando en la reducción de nuestra huella de carbono. Gracias a ello, mantenemos nuestro compromiso con la certificación AENOR en Economía Circular y seguimos siendo 100% Carbono Neutro al compensar nuestras emisiones de alcance 1 y 2.

El tercero es la tecnología y la innovación. Continuamos apostando por una base tecnológica robusta que nos permita mejorar la eficiencia de nuestros procesos, optimizar la experiencia del cliente y reducir el impacto ambiental.

Este año también ha supuesto un reto de superación para todos nosotros y nosotras. El temporal Dana afectó gravemente a la Comunidad Valenciana, causando importantes pérdidas humanas, causando daños en infraestructuras y afectando a muchas personas. Como empresa comprometida con la sociedad, hemos puesto nuestro esfuerzo en apoyar a las comunidades afectadas, colaborando con iniciativas solidarias y ofreciendo ayuda a través de nuestro programa Agua Solidaria para mitigar el impacto del temporal y que las personas afectadas pudiesen tener acceso a recursos y agua desde el primer momento. Este espíritu de solidaridad y responsabilidad refleja los valores que nos definen como empresa.

En esta memoria reflejamos cómo integramos la sostenibilidad en todos nuestros procesos para generar un impacto positivo en la sociedad y el planeta. Confiamos en que, junto a nuestros clientes, seguiremos transformando la forma en que nos hidratamos hacia una versión más sostenible.

Conócenos
mejor

A través de nuestra iniciativa de responsabilidad social corporativa, Aquaservice con Alma, trabajamos para mejorar la calidad de vida de colectivos vulnerables y devolver a la sociedad parte de lo que recibimos.

El segundo es la sostenibilidad. Nuestro modelo de negocio nativo en economía circular nos permite ofrecer un servicio de agua embotellada con dispensador que maximiza la reutilización de envases y dispensadores y garantiza su reciclaje al final de su vida útil. Seguimos promoviendo un uso eficiente de los recursos naturales, apostando por energías renovables y avanzando en la reducción de nuestra huella de carbono. Gracias a ello, mantenemos nuestro compromiso con la certificación AENOR en Economía Circular y seguimos siendo 100% Carbono Neutro al compensar nuestras emisiones de alcance 1 y 2.

El tercero es la tecnología y la innovación. Continuamos apostando por una base tecnológica robusta que nos permita mejorar la eficiencia de nuestros procesos, optimizar la experiencia del cliente y reducir el impacto ambiental.

Este año también ha supuesto un reto de superación para todos nosotros y nosotras. El temporal Dana afectó gravemente a la Comunidad Valenciana, causando importantes pérdidas humanas, causando daños en infraestructuras y afectando a muchas personas. Como empresa comprometida con la sociedad, hemos puesto nuestro esfuerzo en apoyar a las comunidades afectadas, colaborando con iniciativas solidarias y ofreciendo ayuda a través de nuestro programa Agua Solidaria para mitigar el impacto del temporal y que las personas afectadas pudiesen tener acceso a recursos y agua desde el primer momento. Este espíritu de solidaridad y responsabilidad refleja los valores que nos definen como empresa.

En esta memoria reflejamos cómo integramos la sostenibilidad en todos nuestros procesos para generar un impacto positivo en la sociedad y el planeta. Confiamos en que, junto a nuestros clientes, seguiremos transformando la forma en que nos hidratamos hacia una versión más sostenible.

Conócenos mejor

2

Nuestro
propósito

En Aquaservice trabajamos para mejorar el bienestar de las personas en su día a día a través de un servicio de agua embotellada con dispensador cómodo y sostenible.

Nuestro modelo de negocio está basado en un sistema de economía circular nativo que trabaja para generar valor a las personas y el planeta.

279

millones €

Facturación en 2024

797.274

Clientes Aquaservice
en España y Portugal

3.380

Personas que forman parte de Aquaservice

+15,8%

con respecto a 2023

461

Puestos de trabajo
creados en 2024

77

Delegaciones entre España y Portugal

64%

menos de emisiones en sus centros de producción en los últimos 5 años

18.000t

de ahorro de plástico de un solo uso gracias a nuestra botella de 20l reutilizable

7

Manantiales de agua mineral natural y de agua de manantial

1.000l

repartidos gracias a la reutilización de una botella de 20l

Sostenibilidad certificada

Pioneros del sector con los certificados AENOR a la estrategia de Economía Circular en Carbono Neutro, en Residuo Cero y contribución a los ODS.

100%

eléctrico

Primeros en España en repartir con un camión 100% eléctrico en el segmento 7,5t

Líderes en
la península
ibérica

Delegación

Manantial

3.1. Aquaservice en cifras

Evolución en número de clientes

Evolución de la cifra de negocio

3.2. Grandes hitos de 2024

Aquaservice inicia su actividad en Portugal con la puesta en marcha del manantial en Corgas Largas y la apertura de la delegación en Oporto.

En julio, Aquaservice adquiere Eden Springs Portugal consolidando su liderazgo en la península ibérica.

El grupo de voluntarios de Aquaservice con Alma, gana el premio al Voluntariado Corporativo en los IX Premios de Voluntariado de la Comunidad Valenciana, organizados por la Plataforma de Voluntariat de la Comunitat Valenciana.

Aquaservice, renueva su certificado AENOR de Estrategia de Economía Circular y contribución a los ODS.

Pionera en ayuda y solidaridad ante los afectados del temporal Dana en la Comunidad Valenciana

3.3. Internacionalización
y líderes en la Península Ibérica

En 2024, Aquaservice dio un paso clave en su estrategia de internacionalización con su entrada en el mercado portugués. En marzo, la compañía adquirió y puso en marcha el manantial de Corgas Largas, ubicado en el enclave natural de Gouveia, una localización estratégica que permite abastecer eficientemente el norte de Portugal y el oeste de España. A esta primera fase se sumó la apertura de su primera delegación en Oporto, consolidando su presencia en el país.

Como parte de la segunda fase de su expansión, en julio de 2024 Aquaservice adquirió Eden Springs Portugal, incorporando a su equipo 150 nuevos profesionales, quienes se unen a la familia Aquaservice. La operación también sumó más de 45.000 clientes en Portugal y un nuevo manantial en Coruche, fortaleciendo así la capacidad de producción de la compañía. Esta adquisición convirtió a Aquaservice en líder del mercado de distribución de agua embotellada con dispensador en la Península Ibérica, consolidando su posición como referente en el sector.

A cierre de 2024, Aquaservice cuenta con 9 delegaciones propias en Portugal y dos manantiales.

“La adquisición de Eden Springs Portugal representa un hito significativo en la historia de Aquaservice. Esta operación consolida nuestro liderazgo en la península ibérica, abriendo nuevas oportunidades para crecer y mejorar nuestro servicio a nuestros clientes en los dos mercados.”

Alberto Gutiérrez,
CEO de Aquaservice.

4.1. Quiénes somos

Nacida en 1997, Aquaservice es la empresa líder en distribución de agua embotellada con dispensador en España y Portugal. Desde sus inicios, ha desarrollado un modelo de economía circular 100% nativo, que reutiliza e higieniza sus botellas para reciclarlas al final de su vida útil, consolidándose como un referente en sostenibilidad dentro del sector.

A cierre de 2024, Aquaservice cuenta con 7 centros de producción ubicados en manantiales de agua mineral natural y de agua de manantial, desde los cuales abastece a sus 77 delegaciones en toda la Península e Islas Baleares y Canarias y, por primera vez, a sus operaciones en Portugal. Con esta expansión, la empresa ha comenzado a ofrecer su solución 100% circular también en el país vecino, reforzando su compromiso de llevar su modelo sostenible más allá de las fronteras españolas.

Actualmente, Aquaservice presta servicio a más de 797.274 clientes de hogar y empresa, marcando un nuevo hito en su crecimiento.

Es la única marca que ofrece una solución completamente circular a gran escala para agua embotellada en España y Portugal. Su misión es inspirar un futuro más sostenible para la industria y el planeta, innovando constantemente para que cada vez más personas puedan consumir agua de manera cómoda y respetuosa con el medio ambiente.

Para garantizar la excelencia en su servicio, Aquaservice cuenta al cierre de 2024 con un equipo de 3.380 personas, un 15,8% más que el año anterior, quienes trabajan diariamente para ofrecer un modelo de consumo más responsable y eficiente.

4.3. Evolución de Aquaservice

Primera producción en el manantial de Cogollos de Guadix (Granada).

2015

Adquisición del manantial de Camporrobles (Valencia).

2016

1997

Aquaservice nace con una filosofía clara: estar centrada en las personas: Equipo, Clientes y Sociedad.

2004

Entrada al mercado residencial.

2014

Incorporación del servicio de café a domicilio junto con el reparto programado.

2018

  • Ampliación del manantial de Cogollos de Guadix (Granada).
  • 1ª del sector de agua embotellada en registrar sus emisiones de CO₂ en el Ministerio de Transición Ecológica.
  • Compra del manantial Virgen del Camino (León).
  • Consolidación de su estrategia Supply Chain Sostenible con la mayor flota de reparto de vehículos híbridos de Europa.

2019

  • 1ª del sector de agua en ser 100% carbono neutral en todas sus operaciones.
  • Pionera en movilidad eléctrica: primer vehículo de reparto eléctrico de última milla y 7,5 toneladas.

2021

  • 1ª del sector agua con certificado Residuo Cero de Aenor.
  • 1ª empresa del sector alimentación en verificar su estrategia de contribución a los ODS otorgado por SGS
  • 1ª en España que utiliza biometano como combustible para su flota de reparto de última milla.

2022

  • Adquisición y arranque del primer manantial de Aquaservice en Portugal y apertura de la delegación en Oporto.
  • Adquisición de Eden Springs Portugal y consolida su liderazgo en la península ibérica.

2024

2020

  • Compra del cuarto manantial en Ribagorza.
  • Creación del proyecto Agua Solidaria y unificación de su estrategia de Responsabilidad Social Corporativa Aquaservice con Alma.

2023

  • 1ª del sector de agua embotellada en tener el certificado AENOR a la estrategia en Economía Circular.
  • Adquisición y puesta en marcha del manantial de Ingenio (Gran Canaria).

4.3. Evolución de Aquaservice

  • 1997

    Aquaservice nace con una filosofía clara: estar centrada en las personas: Equipo, Clientes y Sociedad.

  • 2004

    Entrada al mercado residencial.

  • 2014

    Incorporación del servicio de café a domicilio junto con el reparto programado.

  • 2015

    Primera producción en el manantial de Cogollos de Guadix (Granada).

  • 2016

    Adquisición del manantial de Camporrobles (Valencia).

  • 2018

    • Ampliación del manantial de Cogollos de Guadix (Granada).
    • 1º del sector de agua embotellada en registrar sus emisiones de CO² en el Ministerio de Transición Ecológica.

  • 2019

    • Compra del manantial Virgen del Camino (León).

    • Consolidación de su estrategia de su estrategia Supply Chain Sostenible con la mayor flota de reparto de vehículos híbridos de Europa.

  • 2020

    • Compra del cuarto manantial en Ribagorza.

    • Creación del proyecto Agua Solidaria y unificación de su estrategia de Responsabilidad Social Corporativa Aquaservice con Alma.

  • 2021

    • 1ª del sector de agua en ser 100% carbono neutral en todas sus operaciones.
    • Pionera en movilidad eléctrica: primer vehículo de reparto eléctrico de última milla y 7,5 toneladas.

  • 2022

    • 1ª del sector agua con certificado Residuo Cero de Aenor.

    • 1ª empresa del sector alimentación en verificar su estrategia de contribución a los ODS otorgado por SGS.

    • 1ª en España que utiliza biometano como combustible para su flota de reparto de última milla.

  • 2023

    • 1ª del sector de agua embotellada en tener el certificado AENOR a la estrategia en Economía Circular.

    • Adquisición y puesta en marcha del manantial de Ingenio (Gran Canaria).

  • 2024

    • Adquisición y arranque del primer manantial de Aquaservice en Portugal y apertura  de la delegación en Oporto.

    • Adquisición de Eden Spring Portugal y se convierte en líder en la Península Ibérica.

4.4. Producto y servicio

En tu hogar

En tu hogar

En tu empresa

Botellas retornables y reutilizables de 20l

Aquaservice produce y reutiliza sus propias botellas de 20 litros. Su actividad está centrada en ofrecer un servicio de agua embotellada con dispensador nativo en economía circular.

Dispensador

Para que sus clientes disfruten de la comodidad del servicio, Aquaservice les cede un moderno dispensador de máxima calidad, equipado con doble grifo con temperatura regulable a: temperatura natural, fría, más fría o caliente (perfecto para preparar infusiones o recetas de cocina).

En tu empresa

En tu empresa

Aquaservice profesional

Con nuestras soluciones integrales de agua para empresas, puedes elegir la opción que mejor se ajuste a tus necesidades:

Servicio de agua con dispensador

dispensador-azul

Fuentes de red

fuente de red_Aquaservice

Combinar ambos servicios

fuente de red_Aquaservice
dispensador-azul.svg

Fuentes de red

Con nuestro servicio de fuentes de red puedes disponer de agua directamente desde la red de tu empresa de forma cómoda y sostenible.

Para complementar

Para complementar

En tu evento

Aquaservice Mini

La única marca del mercado que convierte los botellines PET en retornables. De este modo, con el simple gesto de depositarlos vacíos, el equipo de repartidores se encarga de recogerlos para introducirlos en un circuito limpio de reciclaje.

Café Aquaservice

Servicio de café con entregas a domicilio y la cesión de una cafetera automática.
Todo el café distribuido cuenta con el sello Rain Forest Alliance que certifica el cultivo de una agricultura sostenible, con oportunidades sociales para los agricultores, sus familias y el planeta.

Botellas térmicas Aquaservice

En un formato de 500ml y 250ml todos los clientes de Aquaservice cuentan con la posibilidad de adquirir botellas térmicas que ayudan a mantener fría el agua durante 24 horas para poder llevarlo a cualquier lugar.

En tu evento

En tu evento

Con el objetivo de transformar los eventos hacia su versión más sostenible, más de 600 eventos organizados en todo el territorio español, apostaron por la sostenibilidad al contar con Aquaservice en 2024.
Eventos musicales, culturales y deportivos, de carácter corporativo, rodajes, festivales, ferias, caterings, conferencias y congresos.

4.5. Conoce nuestros manantiales

El 100% de nuestro origen es agua mineral natural y agua de manantial.

En los 7 manantiales, con la más avanzada tecnología, se equilibra su composición mineralógica para conseguir una bebida ligera, muy baja en sodio, de pH neutro y muy suave al paladar.

Manantiales en Portugal

  • Sobreiros (Coruche)
  • Corgas Largas (Gouveia)
Manantiales en España
  • Ribagorza (Huesca)
  • Camporrobles (Valencia)
  • Virgen del Camino (León)
  • Cogollos de Guadix (Granada)
  • Ingenio (Gran Canaria)

Conoce nuestros manantiales

4.6. El impacto positivo de Aquaservice

Gracias a su circularidad, una botella de 20 litros de Aquaservice puede dispensar hasta 1.000l de agua y permite ahorrar 32 kilos de plástico de un solo uso. Por ello, cada persona, cada cliente, cada evento que elige Aquaservice para hidratarse, genera un impacto positivo directo en el medioambiente.

Durante 2024, gracias al servicio Aquaservice se evitaron más de 18.000 toneladas de plástico de un solo uso. Cada cliente de Aquaservice está contribuyendo de manera significativa al bienestar del planeta.

Por este motivo, la compañía fue la primera empresa del sector del agua embotellada en conseguir el certificado AENOR de Estrategia de Economía Circular. Un certificado que renueva cada año y continúa trabajando para inspirar un futuro más sostenible innovando para que cada vez más personas puedan beber agua de forma cómoda y sostenible.

20l

botella en su vida útil

2.000

botellines

1.000l

agua

32kg

plástico de un solo uso ahorrados

20l

botella en su vida útil

2.000

botellines

1.000l

agua

32kg

plástico de un solo uso ahorrados

4.7. Cadena de valor: proceso y proveedores

Toda la producción y embotellado se realiza bajo los más estrictos controles de calidad.

Cada uno de los centros de producción, donde se encuentran los manantiales de agua mineral natural de Aquaservice, cuentan con un laboratorio propio y un equipo técnico especializado que se encarga de realizar controles exhaustivos para garantizar la mejor calidad y pureza de sus productos.

La bebida refrescante de Aquaservice es elaborada en los centros de producción a partir de agua mineral natural con la más avanzada tecnología.

Durante el proceso de elaboración se equilibra su composición mineralógica para conseguir una bebida ligera, de pH neutro y muy suave al paladar. Siempre igual. Siempre equilibrada. Siempre perfecta.

Cómo es el agua Aquaservice

A base de agua
mineral natural

pH neutro y muy bajo contenido en sodio

Máxima innovación tecnológica

Suave al
paladar

Adecuado balance de electrolitros

Calidad
garantizada

Nuestro producto está reconocido por la Fundación Española del Corazón

4.8. El control de calidad y seguridad

Aquaservice cuenta con un sistema de gestión de calidad en ISO 9001:2015 cuyo objetivo es garantizar la inocuidad del producto y calidad de los procesos, productos y servicio. Una certificación que renueva de manera anual manteniendo su más alto estándar de calidad.

En 2024 se ha renovado la certificación IFS Food de seguridad alimentaria en los manantiales de Camporrobles, Cogollos de Guadix, León, Canarias y Ribagorza.

Además, en 2024 se ha renovado la certificación IFS Logistics versión 2.3 de seguridad alimentaria en las delegaciones de Paterna, Granada, Coslada, Ulldecona, Villajoyosa, Jerez, Getafe y Hospitalet y se ha obtenido la certificación en las delegaciones de Alicante, Gerona y Vigo.

Aquaservice cuenta con un sistema de trazabilidad que le permite controlar el 100% del proceso de su servicio

Aquaservice cuenta con un sistema de trazabilidad que le permite controlar el 100% del proceso de su servicio

Servicio_Aquaservice_memoria_de_sostenibilidad_2024

Calidad y seguridad

Laboratorios
en los centros
de producción

Trazabilidad
del producto

Seguridad

alimentaria

Alta

tecnología

Tecnología de vanguardia en el lavado de las botellas

Cada botella que se recoge de cada cliente es sometida a un estricto procedimiento de lavado e higienización, en cada uno de los centros de producción utilizando la tecnología más avanzada del mercado para garantizar la máxima seguridad alimentaria.

Trazabilidad integral de cada una de las botellas

Desde los centros de producción, las botellas se distribuyen a las diferentes delegaciones desde el equipo de logística primaria y, desde allí se reparten directamente a los hogares y empresas con un código QR que permite el seguimiento de cada una de las botellas.

Compromiso con las empresas proveedoras

Aquaservice aplica diferentes controles a sus proveedores que permite asegurar la calidad de todos sus productos y servicios. Además, la política de elección de proveedores se realiza priorizando empresas nacionales y buscando la cercanía con nuestros centros logísticos.

Aquaservice posee la certificación internacional IFS Food de la Global Food Safety Initiative (GFSI) en sus centros de producción con un nivel excelente. Esta certificación asegura un nivel máximo de seguridad alimentaria en todo el proceso de embotellado garantizando así la inocuidad del producto.

La Norma IFS Logistics evalúa la calidad y la seguridad de las actividades logísticas de la empresa e incluye el almacenamiento y los procesos de carga y descarga en nuestras instalaciones.

4.9. Comprometidos con nuestros clientes

Un servicio cómodo y sostenible centrado en el cliente y en el planeta

En Aquaservice, todas las personas comparten una misma misión: ofrecer el mejor servicio a quienes confían en la compañía. Su modelo de servicio, basado en la economía circular, busca construir un futuro más sostenible tanto en hogares como en centros de trabajo.

Apuestan por la reutilización y el reciclaje. Sus envases y bienes son diseñados para un consumo responsable; siendo reutilizados y al final de su vida útil son valorizados. Este enfoque reduce los residuos plásticos derivados del consumo de agua, aportando un beneficio real para el medioambiente y para nuestros clientes.

Del manantial a casa sin dejar huella

Del manantial a casa sin dejar huella

Las claves
del servicio Aquaservice:

Equipo propio

En Aquaservice, todas las personas que participan en el servicio son parte de su plantilla. Esto permite establecer relaciones de confianza con sus clientes, quienes suelen conocer personalmente a su repartidor, creando un vínculo cercano y duradero.

Atención personalizada y eficiente

La rapidez y puntualidad son esenciales para su atención al cliente. Cada interacción está orientada a garantizar la satisfacción total, respaldada por nuestra cultura basada en la actitud positiva.

Sus canales de atención incluyen:

· Área privada en la web: Permite a los clientes gestionar su servicio de forma autónoma.

· APP móvil: Diseñada para hogares que buscan comodidad en la gestión de su servicio.

· Teléfono y correo electrónico: Atención personalizada de lunes a viernes, de 08:30 y las 19:30 horas.

· Contacto directo con el repartidor: gracias a un software avanzado, los clientes pueden resolver dudas durante la entrega.

· “La voz del cliente”: Una innovadora herramienta que permite grabar mensajes y enviarlos directamente a nuestras oficinas desde la APP.

NPS 73

excelente

Sus clientes los califican con un Net Promoter Score (NPS) de 73, un indicador que refleja un nivel de satisfacción excelente. Este índice, que se mide entre -100 y 100, evidencia su confianza y el respaldo en el servicio Aquaservice.

5.1. Importancia de las
personas para Aquaservice

Aquaservice, líder en la distribución de agua embotellada con dispensador en España, lleva 27 años revolucionando el consumo de agua en nuestro país.

El modelo de negocio, basado en un sistema nativo de economía circular, sitúa a las personas y al planeta en el centro de todas sus operaciones. Este enfoque ha permitido ofrecer un servicio de alta calidad, marcado por la innovación y la transformación constante.

El pilar estratégico que sustenta el crecimiento sostenible de Aquaservice es su compromiso con las personas, articulado en tres ejes fundamentales:
el equipo Aquaservice, los clientes y la sociedad.

Además, Aquaservice prioriza la salud y la seguridad en el entorno laboral, consolidando una cultura corporativa que convierte a las personas en el motor de su éxito.

Los 3 ejes del compromiso de Aquaservice con las personas:

repartidor_2

Equipo Aquaservice: promoción de empleo de calidad, captación y retención de talento, y fomento de la diversidad e igualdad de oportunidades.

clientes_2

Clientes: Aquaservice ofrece un servicio cómodo y sostenible.

sociedad_2

Sociedad: Aquaservice devuelve a la sociedad todo el bien que le ofrece como compañía ayudando a los colectivos que más lo necesitan.

Las personas son el centro de nuestra actividad y han posibilitado que nuestra cultura corporativa sea una diferencia competitiva

Las personas son el centro de nuestra actividad y han posibilitado que nuestra cultura corporativa sea una diferencia competitiva

5.2. Cultura del bienestar en Aquaservice

En Aquaservice, la cultura del bienestar es un intangible que se siente en cada rincón de la compañía. Es un compromiso con el cuidado integral de las personas que forman parte de cada equipo, promoviendo su bienestar, acompañándolas en su desarrollo personal y profesional, y apoyándolas en todas las etapas de su crecimiento dentro de la compañía.

Su prioridad es que cada persona se sienta valorada, escuchada y respaldada. Por eso, trabajan para personalizar las diferentes iniciativas de bienestar, asegurándose de que cada medida responda a las necesidades únicas de todos los equipos.

En Aquaservice, el bienestar no es un recurso, sino un compromiso.

En Aquaservice, el bienestar no es un recurso, sino un compromiso.

Principales Iniciativas de Bienestar y Conciliación en Aquaservice

Formación y Desarrollo Profesional
Implementación de “Aquaflex” para fomentar horarios adaptados a las necesidades de cada equipo.

Jornada Laboral Flexible
Implementación de “Aquaflex” para fomentar horarios adaptados a las necesidades de cada equipo.

Anticipos y Beneficios Financieros
Acceso a anticipos salariales (Payflow) y condiciones ventajosas en productos financieros.

Apoyo a la Familia
Aquaservice respalda a las familias en situaciones de vulnerabilidad, como las afectadas por la DANA.

Permisos para Conciliación Familiar
Opciones como excedencias para el cuidado de familiares y permisos especiales para necesidades familiares.

Beneficios Sociales
Introducción de medidas como el cheque guardería para apoyar la economía familiar, seguro médico, Club ventajas Aquaservice con descuentos especiales o acceso a comedor subvencionado y cheque restaurante.

Responsabilidad Social Corporativa
Programas como “Aquaservice con Alma,” reflejan el compromiso social de la empresa.

5.3. Apostamos por el empleo estable y de calidad

El crecimiento de la actividad de Aquaservice lleva implícito la creación de nuevos puestos de trabajo. Al cierre del ejercicio 2024, la compañía cuenta con un total de 3.380 personas en su equipo, 461 más que el año anterior, lo que representa un crecimiento del equipo de un 15,8% con respecto al año anterior.

Este crecimiento sostenible es el resultado de su apuesta por las personas. De forma continua, Aquaservice mantiene abiertas nuevas posiciones para reforzar sus equipos en toda España, a través de la sección “Trabaja con nosotros” en su web.

En Aquaservice, predomina la contratación indefinida y a tiempo completo, tanto para hombres como para mujeres. Actualmente, el 71% de los contratos tienen esta modalidad. Además, más del 34% de los mandos intermedios llevan más de una década formando parte de la compañía.

En los últimos cinco años, Aquaservice ha reafirmado su compromiso con las personas, creando más de 1.500 puestos de trabajo en toda España para fortalecer los diferentes equipos que conforman la compañía.

Una de las prioridades clave de la cultura corporativa de Aquaservice es fomentar entornos de trabajo colaborativos que impulsen el talento individual y colectivo. La compañía se centra en la generación de empleo, priorizando la captación y fidelización de talento, la diversidad y la igualdad de oportunidades, así como la salud y la seguridad laboral.

15,8%

Crecimiento del equipo Aquaservice

61,5%

Contratos son indefinidos y a tiempo completo

34%

Mandos intermedios con 10 años en Aquaservice

“En Aquaservice estamos orgullosos del crecimiento continuo de nuestro equipo, consolidándonos como un referente en la creación de empleo en España.
Nuestro equipo, portador de nuestros valores y cultura corporativa, es el motor que impulsa nuestro esfuerzo
diario para ofrecer el mejor servicio a nuestros clientes.”

Eugenio de Miguel, director de
Personas y Cultura de Aquaservice.

5.4 Gestión del talento y desarrollo de las personas

El desarrollo del talento individual y colectivo es clave para la evolución y transformación de Aquaservice, impulsada por la pasión y el compromiso de su equipo.

Estilo de liderazgo propio

Aquaservice cuenta con un Estilo de Liderazgo propio, desarrollado a través de un itinerario por el que pasan más de 250 managers cada año. Este enfoque ofrece una hoja de ruta para formar líderes excepcionales, capaces de motivar, comprometer y valorar a sus equipos.

Desarrollo del talento

La compañía utiliza la plataforma interna Talent para evaluar el desempeño individual, fomentar el crecimiento profesional y detectar oportunidades de mejora.

En 2024, se duplicaron las horas de formación en liderazgo y los accesos a la plataforma Universidad Aquaservice aumentaron un 30%.

Formación continua

Desde el área de Formación y Talento se promueve el aprendizaje continuo, fortaleciendo habilidades y conocimientos para asegurar el desarrollo presente y futuro de cada persona.

Las claves:

Plan de formación anual impartida por expertos internos o externos.

Itinerario individual y gestión de talento para mejorar el potencial.

Formación continua online a través de la Universidad Aquaservice.

Mejora de las habilidades de gestión de equipo.

5.5. Inclusión, diversidad e igualdad de oportunidades

En Aquaservice, la igualdad entre mujeres y hombres es un principio estratégico integrado en su Política Corporativa y de Recursos Humanos.

Igualdad de Oportunidades

Aquaservice fue pionera en implementar su Plan de Igualdad, reafirmando su compromiso con políticas que promueven la igualdad en todos los niveles y colectivos de la empresa.

No Discriminación

La compañía cuenta con un código ético y de conducta basado en la igualdad y la no discriminación. Además, dispone de un protocolo de prevención y actuación ante el acoso psicológico, sexual y por razón de sexo, aplicable en todas las áreas.

Acciones que fomentan la igualdad en todos los equipos:

Acceso y gestión a herramientas de información.

Procesos de trabajo inclusivos centrados en el mérito y capacidad.

Plan de carrera y formación personalizado.

Conciliación de la vida familiar y profesional.

inclusion_diversidad_e_igualdad_Aquaservice_Memoria_de_sostenibilidad_2024

Accesibilidad

Aquaservice asegura la accesibilidad universal en todas sus delegaciones, eliminando barreras arquitectónicas y garantizando que las personas con movilidad reducida puedan acceder a cualquier puesto o área de trabajo.

Integración Laboral

Aquaservice promueve la inclusión de personas con discapacidad mediante contratación directa o en colaboración con Centros Especiales de Empleo. Destaca su programa Impulsa la Inclusión, desarrollado junto a la Fundación Randstad, para apoyar el desarrollo profesional de estas personas dentro de la empresa.

Desde 2023, la compañía trabaja con iniciativas como las Jornadas de Cultura y Conocimiento de la Discapacidad y planes de formación en procesos de selección, fomentando la integración y resaltando los beneficios de la diversidad en talento e inclusión.

“Me siento muy orgulloso
de trabajar en Aquaservice
y me gustaría hacerlo
muchos años más.”

Adrián Agrelo,
recepcionista de Aquaservice.

Jornadas_de_la_Cultura_y_Conocimiento_de_la_Discapacidad_Aquaservice_Memoria_de_sostenibilidad_2024

5.6. Salud y seguridad en el trabajo

En Aquaservice, la creación de entornos laborales seguros y saludables es una prioridad fundamental.

Compromiso con la salud
El área Aquasalud lidera iniciativas, formaciones y acciones destinadas a mejorar y proteger la seguridad y salud de todos los equipos en el trabajo.

Movilidad Segura y Sostenible
El Plan de Movilidad Segura y Sostenible, enfocado en la mejora continua de la flota, la formación constante, la sensibilización de los equipos y el compromiso con la sociedad.

Certificado ISO 45001
Aquaservice ha obtenido la certificación ISO 45001 de sistemas de gestión de seguridad y salud en el trabajo en sus centros de producción ubicados en manantiales de agua mineral natural de Camporrobles (Valencia), Cogollos de Guadix (Granada), Ribagorza (Huesca) y Virgen del Camino (León).

La norma ISO 45001 valora el desempeño de las organizaciones que desean mejorar en materia de Seguridad y Salud en el Trabajo, trabajando para garantizar entornos de trabajo seguro.

Los 3 ejes centrales del plan de Aquasalud son:

Mejora del coeficiente de seguridad.

Incremento de la formación en prevención.

Cultura preventiva con todos los responsables de equipo.

seguridad_laboral_Aquaservice_04

5.7. Embajadores de la cultura corporativa

La cultura corporativa es uno de los pilares fundamentales de Aquaservice. Sus ocho valores son el motor que impulsa a cada persona de la compañía a dar lo mejor de sí misma para ofrecer un servicio excepcional.

Proyecto Embajadores de la Cultura

Cada año, este proyecto forma a personas de diferentes equipos en talleres experienciales diseñados para fortalecer la cooperación y alineación en torno a los valores de Aquaservice. Fomenta que los valores actúen como el “pegamento” que une y cohesiona al equipo. Los seleccionados son quienes recibieron el premio a la cultura el año anterior.

Iniciativas para Fomentar la Cultura

Para promover y cuidar los valores corporativos, Aquaservice desarrolla diversas actividades que fortalecen la comunicación y conexión entre equipos:

· Visitas culturales a delegaciones y manantiales.

· Desayunos mensuales con el Director General, reuniendo personas de distintas áreas y delegaciones.

· Reunión anual de toda la compañía.

· Jornadas de puertas abiertas en los centros de producción de los manantiales.

· Actividades de motivación y team building para conectar equipos.

En 2024, el número de participantes en visitas culturales se quintuplicó respecto a 2022, reflejando la unidad y compromiso del equipo en todas las delegaciones.

Premios y reconocimientos internos

· Premios anuales a la Cultura a aquellas personas que han representado los valores de la compañía.

· Premio al desempeño individual y en equipo.

5.8. La sociedad que nos mueve: Aquaservice con Alma

Aquaservice_con_alma_Olimpiadas_2024

Desde sus inicios, Aquaservice ha buscado devolver a la sociedad parte de lo que esta le ha brindado como compañía. Aquaservice con Alma, su estrategia de Responsabilidad Social Corporativa, se centra en apoyar a los colectivos que más lo necesitan.

Creada en 2021, esta iniciativa cuenta con la implicación de toda la organización, incluyendo una red de más de 300 voluntarios distribuidos por las delegaciones de España.

Aquaservice colabora de forma continuada con más de 50 organizaciones y ONG´s como la Fundación Valencia a través su equipo Valencia CF Inclusivo que compite en la Liga Genuine, Asindown, Fundación Aladina, Cruz Roja, Asociación Española Contra el Cáncer, AVAPACE, AFANION, Payasospital y Mamás en Acción entre otras organizaciones.

Aquaservice con Alma, ámbitos de actuación:

Inclusión

social

Medio

ambiente

Salud

Seguridad

vial

Conoce Aquaservice con Alma →

5.8.1. Apoyo Inmediato a los afectados del temporal DANA en la Comunidad Valenciana

106.000l

donados a través de Organismos Oficiales (UME, Generalitat Valenciana, Cruz Roja y Banco de Alimentos)

En Aquaservice continúan trabajando de forma proactiva para garantizar el bienestar de todos y todas, y contribuir a que todas las zonas afectadas puedan recuperar la normalidad.

““Desde Aquaservice respondimos desde el primer momento ante la emergencia del temporal Dana, activando medidas para proteger a nuestro equipo y colaborando con organizaciones y cuerpos de seguridad para distribuir más de 106.000 litros de agua a las zonas afectadas. Nuestro compromiso es estar al lado de las personas cuando más lo necesitan.”

Alberto Gutiérrez,
CEO de Aquaservice.

Desde el inicio de la DANA, Aquaservice movilizó sus recursos y equipos para ofrecer apoyo a las zonas más afectadas de la Comunidad Valenciana y otras regiones. A través del programa Agua Solidaria, distribuyó más de 106.000 litros de agua en colaboración con la UME, Cruz Roja, Generalitat Valenciana, Banco de Alimentos y Policía Local, utilizando tanto rutas terrestres como aéreas para garantizar que el agua llegara a quienes más la necesitaban.

Medidas Internas y Atención a los Clientes

Priorizar la seguridad del equipo Aquaservice fue clave. Se implementaron medidas de teletrabajo y horarios flexibles en las zonas afectadas para minimizar riesgos. Al mismo tiempo, los equipos de la Comunidad Valenciana trabajaron incansablemente para restablecer el servicio en las áreas afectadas, manteniendo una comunicación con sus clientes para informarles sobre el estado de sus entregas.

Compromiso Solidario

Todo esto fue posible gracias al esfuerzo del equipo Aquaservice y los voluntarios y voluntarias. Su dedicación fue fundamental para distribuir el agua donada y ayudar a todos los afectados.

Diferentes equipos participaron en la Jornada de limpieza del Instituto Público IES Massanssa, donaron sus cestas de Navidad a las personas afectadas y sus familias de la Asociación APAMI de Catarroja, participaron en la Jornada de convivencia con la Asociación Tea de Algemesí y, como compañía participaron en la donación del Material Escolar de la mano de Fundación La Caixa y Save The Children.

Muchas personas que forman parte de Aquaservice se desplazaron de forma voluntaria a la Zona 0 para limpiar, ofrecer comida y enseres o simplemente dar su apoyo a compañeros y compañeras que sufrieron esta difícil situación, así como al resto de las personas afectadas.

5.8.2. Aquaservice, Premio al Voluntariado
Corporativo en la Comunidad Valenciana

Aquaservice ha sido reconocida en los IX Premios de Voluntariado de la Comunidad Valenciana, organizados por la Plataforma de Voluntariat de la Comunitat Valenciana, en la categoría de Voluntariado Corporativo.

Este premio destaca la labor de más de 300 personas voluntarias que colaboran en el programa Aquaservice con Alma, estrategia de Responsabilidad Social Corporativa de la compañía. A través de esta iniciativa, Aquaservice colabora con más de 50 fundaciones y ONGs, en toda España, para apoyar a los colectivos más vulnerables.

Este reconocimiento refleja el compromiso de Aquaservice con la solidaridad y su esfuerzo por contribuir a un impacto positivo en la sociedad y trabajar por un futuro más inclusivo y solidario.

Premio_al_voluntariado_corporativo_Aquaservice_2024

5.8.3. Proyectos para la protección del medioambiente

Ecowear: Economía Circular Textil

Aquaservice, referente en economía circular, ha lanzado el proyecto Ecowear para dar una segunda vida a uniformes, lonas publicitarias y otros materiales. Iniciado en colaboración con empresas sociales, ya ha permitido recuperar más de 5.000 kilos de residuos en 2024.
El material recogido en sus 77 delegaciones es clasificado y transformado en productos como mochilas, bandoleras o bancos para sus instalaciones.

Aquaservice, pionera en economía circular, lanza Ecowear, un proyecto textil innovador.

Aquaservice, pionera en economía circular, lanza Ecowear, un proyecto textil innovador.

Bandolera_ecowear_Aquaservice_economia_circular_textil

Innovación en sostenibilidad

Aquaservice, certificada en Estrategia de Economía Circular por AENOR, reafirma su compromiso con la sostenibilidad a través de este proyecto que combina economía circular con impacto social. Su objetivo para 2025 es ampliar esta iniciativa diseñando más productos a partir de los residuos generados reduciendo el impacto sobre el entorno.

Formación en Cuidado del Medioambiente

El área de Calidad y Medioambiente de Aquaservice organiza sesiones internas de concienciación, actualizaciones sobre nuevas normativas ambientales y consejos prácticos para promover acciones sostenibles.

Limpieza de Espacios Naturales: Parcs Naturals GVA

Más de 30 voluntarios de Aquaservice participaron en una jornada de limpieza en la Playa de El Perellonet, en el Parque Natural de la Albufera (Valencia). Durante la actividad, se eliminaron 5 m³ de Carpobrotus edulis, una especie invasiva llamada uña de gato, y se retiraron 6 kg de residuos, principalmente envases y plásticos.

5.8.4. Proyectos de inclusión y ayuda social

Donación de agua: Agua Solidaria

Creado en 2020 durante la pandemia de COVID-19, surgió para dotar de agua gratuita a centros sanitarios y residencias de ancianos, cubriendo necesidades básicas en los momentos más críticos. Ese año se donaron más de 1 millón de litros de agua.

El proyecto ha evolucionado para transformar esta iniciativa un compromiso real. En 2024, se han donado más de 450.000 litros de agua.

Dentro del Proyecto de Agua Solidaria, este año, destaca la donación a de más de 106.000 litros de agua a los afectados por la DANA además de colaborar con otras organizaciones como Ayuda una Familia, Casa de la Caridad, Amigos de la Calle y Cáritas, entre otras organizaciones, que reparten nuestra agua directamente a personas sin recursos.

Patrocinio del Valencia CF Inclusivo

Aquaservice firmó en el año 2024 la renovación de tres temporadas más, como patrocinador oficial del Valencia CF Inclusivo, que compite en la Liga Genuine, una competición para personas con discapacidad. Este patrocinio promueve el desarrollo integral de los jugadores a través del fútbol adaptado.

Colaboracion_Asindown_Aquaservice_con_alma
Olimpiadas_Aquaservice

Colaboración con Asindown

Desde 1989, Asindown trabaja para la integración sociolaboral, familiar y educativa de personas con síndrome de Down y discapacidad intelectual. Aquaservice ha estrechado más su colaboración con esta entidad a lo largo del año 2024. Las principales iniciativas de Aquaservice con Asindown incluyen:

· Contratación de personas de Asindown en el equipo de Aquaservice.

· Organización del festival solidario de música “No te cambio por nadie” para financiar proyectos de la fundación.

· Apoyo a “La Mare que Va”, una escuela de hostelería inaugurada en 2023 para fomentar la inserción laboral.

· Convivencias entre jóvenes de Asindown y voluntarios de Aquaservice. Realización de las primeras Olimpiadas Inclusivas en convivencia con más de 50 usuarios de la Fundación Asindown.

Grupo Ilunion

En 2024, Aquaservice inició una colaboración con los Centros Ilunion Industrial, Ilunion Lavandería e Ilunion Comercial. Gracias a esta alianza, se han llevado a cabo tareas de clasificación y limpieza de uniformes dentro del Proyecto Ecowear. Por primera vez, la compañía gestionó la compra de las cestas de Navidad a través de un CEE, para garantizar un impacto positivo en la inclusión laboral de personas con discapacidad.

Gran Recogida de Alimentos

Aquaservice contribuye donando parte del importe de las cestas de Navidad y recogiendo alimentos en sus delegaciones. A través de la APP Nadie sin su ración diaria, en 2024 se entregaron más de 3.900 kg de alimentos, equivalentes a 1.785 raciones de comida, al Banco de Alimentos.

Timpers Brand

En 2024, se inició una colaboración con Timpers, empresa especializada en el diseño y producción de calzado con un enfoque 100 % inclusivo, cuya plantilla está formada mayoritariamente por personas con discapacidad. Como resultado de esta alianza, en 2025 verá la luz un calzado de seguridad exclusivo para Aquaservice, contribuyendo así a la expansión de Timpers hacia un nuevo sector de comercialización.

Timpers_Brand_Colaboracion_Aquaservice_02

Fundación Randstad

En 2024, Aquaservice continuó su colaboración con la Fundación
Randstad a través del proyecto Impulsa la Inclusión y, por segundo año
consecutivo, participó en el Programa EDI, donde un grupo de empresas se unieron con el objetivo de construir un futuro en el que la equidad, la diversidad y la inclusión sean una realidad.

Además, la compañía llevó a cabo varias campañas de sensibilización internas y organizó dos jornadas especiales en diciembre coincidiendo con el Día Internacional de la Discapacidad. Asimismo, colaboró en una iniciativa junto con Asindown en La Mare Que Va (Valencia).

Ranstad_fundacion_igualdad_de_oportunidades_empleo_aquaservice

Fundación Aladina

Aquaservice dona agua a los hospitales y sedes de la Fundación Aladina, que apoya a niños con cáncer y a sus familias. Además, todas las delegaciones de Aquaservice participaron en el #PañueloChallenge en febrero de 2024, una iniciativa cuyo objetivo es visibilizar la lucha contra el cáncer infantil y mostrar apoyo a los niños y niñas que lo padecen, utilizando un pañuelo en la cabeza como símbolo de solidaridad.

5.8.5. Proyectos para la mejora de la salud de las personas

Fundación La Caixa: Proyecto Gavi y Árbol de los Sueños

Aquaservice colabora con la Fundación La Caixa a través del Proyecto Gavi, impulsando la vacunación infantil en las regiones más vulnerables.
Además, en 2024, participó en el Proyecto “Árbol de los Sueños”, en el que empleados de distintos equipos a nivel nacional hicieron realidad los deseos de 50 niños y niñas en situación de riesgo de exclusión social, regalándoles los obsequios de Reyes que solicitaron.

Activate Sports

Aquaservice apoya a Activate Sports, una escuela de ciclismo adaptado que promueve la inclusión y mejora la calidad de vida de personas con discapacidad física.
En 2024, la compañía participó en una mesa redonda y en la presentación del primer equipo de rugby femenino adaptado, “Las Felinas”, que compitió en un torneo internacional en París.

Asociación Española Contra el Cáncer

Aquaservice, junto a Grupo Bertolín, CECOTEC y en colaboración con la Asociación Española Contra el Cáncer e INCLIVA, financia la Beca ABC para investigar el diagnóstico precoz y el tratamiento del cáncer de cuello de útero. Este proyecto refuerza el compromiso de la compañía en la lucha contra el cáncer en España. En 2024 se inicia esta colaboración que se llevará a cabo durante tres años.

Además de esta colaboración, en mayo de 2024 participamos por primera vez en la Jornada de Cuestación con más de 40 voluntarios, incluido el Equipo de Dirección de la compañía.

Conoce más sobre la Beca ABC

Conoce más sobre la Beca ABC

Asociacion_espanola_contra_el_cancer_Aquaservice

Run Cáncer

Por octavo año consecutivo, Aquaservice ha colaborado con RunCáncer, suministrando 16.000 litros de agua en la edición de 2024 a través de su sistema de hidratación sostenible. Gracias a esta iniciativa, se evitaron 224 kg de plástico de un solo uso en la carrera de Valencia.
Aquaservice reunió a más de 800 participantes y 100 voluntarios del equipo Aquaservice. Esta alianza reafirma su compromiso con la sostenibilidad y la lucha contra el cáncer, promoviendo hábitos saludables y responsables.

Run_cancer_Valencia_Aquaservice

 

Mamás en acción

Aquaservice renovó su colaboración con esta asociación que acompaña a niños hospitalizados que no tienen padres o viven separados de ellos. La compañía donó 3 euros por cada cumpleaños de sus 3.380 empleados y consolidó la relación que mantiene por tercer año.

Varios voluntarios de Aquaservice y de Mamás en Acción acompañaron el 30 de mayo a la presidenta de Mamás en Acción, Majo Gimeno, a una jornada sobre acogimiento familiar en el Congreso de los Diputados, a la que asistió, entre otros, la ministra de Juventud e Infancia, Sira Rego.

EMHA (European Migraine and
Healthcare Alliance)

Aquaservice continúa su colaboración con EMHA, facilitando a las personas de los equipos el acceso a avances y consejos para mejorar la calidad de vida de quienes padecen migrañas.

AVAPACE (Asociación Valenciana de Ayuda a la Parálisis Cerebral)
Aquaservice participó en la Carrera Solidaria Anual de AVAPACE, donando agua y contando con la colaboración de más de 60 voluntarios y voluntarias. Esta iniciativa contribuye a mejorar la calidad de vida de niños con parálisis cerebral y sus familias.
Además, la compañía participó en una jornada de sensibilización en sus instalaciones de Bétera, en la que estuvieron presentes más de 45 personas del equipo Aquaservice.

Afanion (Asociación de Familias de Niños con Cáncer de Castilla-La Mancha)
En 2024, Aquaservice colaboró con Afanion, apoyando con voluntariado y realizando una donación a la asociación. También participó en las 12H Aquaservice x Afanion, un evento solidario celebrado en el Ferial de Albacete, en el que más de 70 personas del equipo Aquaservice y sus familiares, se unieron para disfrutar de una jornada solidaria.

Payasospital
Por tercer año consecutivo, Aquaservice colaboró con Payasospital, una asociación sin ánimo de lucro de la Comunitat Valenciana que, desde 1997, trabaja para mejorar la salud emocional y la calidad de vida de niños hospitalizados y sus familias. Lo hace a través de actuaciones regulares de payasos y payasas profesionales, adaptadas a cada paciente y coordinadas con el personal médico y asistencial.

Afanion_Asociacion_de_Familias_de_Ninos_con_Cancer_de_Castilla-la_mancha

5.8.6. Proyectos sobre seguridad vial

Plan de movilidad segura y sostenible
Aquaservice trabaja activamente para fomentar desplazamientos seguros y sostenibles, integrando la seguridad vial en su cultura corporativa. En 2024, este compromiso se ha materializado a través de acciones de sensibilización tanto internas como externas: internamente, mediante la creación de un sistema de gestión de movilidad vial que orienta nuestras actuaciones; y externamente, colaborando con asociaciones dedicadas al apoyo de víctimas de accidentes de tráfico.

Acciones principales:

· Equipo: reducir incidentes y promover desplazamientos seguros y eficientes para todos los empleados.

· Clientes: incorporar la seguridad vial en la operativa de entrega del servicio.

· Sociedad: disminuir accidentes de tráfico y mejorar las infraestructuras en las zonas en las que opera.

En Aquaservice, la incidencia de los accidentes de tráfico, teniendo en cuenta los accidentes in itinere y los in mision, se ha reducido del 0,99% en el año 2023 al 0,85% en el año 2024.

Innovación en seguridad de los vehículos
Los vehículos de Aquaservice están equipados con tecnología avanzada, como:

· Alertas acústicas Mobileye, para prevenir accidentes.

· Sensores de parking, que mejoran la seguridad en maniobras.

· Sistemas de telemetría, que optimizan el mantenimiento y seguridad de la flota.

Además, la compañía ofrece formación en seguridad vial a todos los nuevos empleados e implementa un decálogo de buenas prácticas.

100%

del equipo de Aquaservice ha recibido formación en seguridad vial

Colaboración con Stop Accidentes

Aquaservice colabora con la asociación Stop Accidentes para brindar apoyo a las víctimas de siniestros viales, reafirmando así su compromiso con la movilidad segura y responsable. En 2024, por tercer año consecutivo, la compañía renovó su colaboración con esta entidad, contribuyendo a su labor de concienciación y prevención.

Moviam

En junio de 2024, Aquaservice organizó, junto a la empresa Moviam, la Primera Jornada de Sensibilización sobre Seguridad Vial, en la que participaron más de 60 personas del equipo Aquaservice. Como parte de la iniciativa, cada asistente recibió una luz de señalización homologada V2, promoviendo el uso de elementos de seguridad en la movilidad diaria.

457.998 l

Agua donada en 2024.

3.968 kg

Alimentos donados en la Campaña de Navidad de 2024 “La Gran Recogida”.

+50

Fundaciones y ONG que se benefician de las ayudas Aquaservice.

6.1. Economía circular 100%

Economía circular
de botellas de 20l

Aquaservice aplica la economía circular tanto a sus productos como a sus servicios, ofreciendo un sistema integral y sostenible que permite consumir agua mineral natural y bebida refrescante sin generar residuos plásticos en el medioambiente.

Los principios básicos de la economía circular del modelo certificado en Aquaservice son: compartir, alquilar, reutilizar, reparar, renovar y reciclar materiales y productos existentes todas las veces que sea posible, creando un valor añadido y extendiendo el ciclo de vida de los productos. Este modelo está completamente integrado en el negocio de Aquaservice, lo que permite reducir al máximo la generación de residuos.

Aquaservice ofrece una solución circular a gran escala para agua envasada con dispensador. Aquaservice es además 100% carbono neutral en todas sus operaciones, desde el manantial hasta el consumidor. Gracias a la reutilización de cada botella de 20 l conseguimos suministrar 1.000 l y, al formar parte de su circuito, Aquaservice garantiza su correcto reciclaje al final de su uso.

Aquaservice promueve la concienciación entre sus clientes, destacando el impacto positivo que generan al formar parte de su modelo sostenible. Además, extiende su sistema de economía circular a los formatos mini y al servicio de café, asegurando la recogida y gestión responsable de los botellines y cápsulas, fomentando así su reutilización o reciclaje dentro de un circuito sostenible.

Proceso operativo del
reciclado de las cápsulas

En Aquaservice se recogen y almacenan las cápsulas de café. El gestor de residuos autorizado, recoge las cápsulas de sus centros y las lleva a las plantas correspondientes para su reciclaje.
Se separan los materiales de las cápsulas y se valoriza el residuo.

Sistema de gestión responsable de los botellines

6.2. Deporte y cultura sostenible

6.2.1. Deporte y sostenibilidad

Aquaservice lidera la sostenibilidad a través de su Programa Deporte y Cultura Sostenible, que transforma estos encuentros en formatos respetuosos con el medioambiente gracias a su modelo de economía circular.

La Vuelta (Masculina y Femenina)

Desde 2021, Aquaservice colabora con La Vuelta para convertir la competición ciclista en una de las más sostenibles del mundo. En 2024, Aquaservice suministró 44.140 litros de agua en envases reutilizables, evitando más de 1.400 kg de plástico de un solo uso. En La Vuelta Femenina, se entregaron 6.020 litros de agua, donde evitamos 192 kg de plástico de un solo uso. Este ambicioso proyecto abarcó la hidratación de más de 3.000 personas, incluidos ciclistas, personal de organización, periodistas e invitados, durante las ediciones de la competición masculina y femenina. Esto ayudó, además, a la protección de los entornos naturales donde se celebra cada etapa, alineando el evento con los principios de sostenibilidad y economía circular propios de Aquaservice.

Real Federación Española de Balonmano (RFEBM) 

Aquaservice es el proveedor oficial de agua para todas las competiciones de la RFEBM, incluyendo los partidos de las selecciones nacionales, tanto masculina (Hispanos) como femenina (Guerreras). En 2024, Aquaservice suministró 52.900 litros de agua en botellas reutilizables, evitando 1.692 kg de plástico de un solo uso.La colaboración también abarcó el Arena Handball Tour, apoyando torneos de balonmano playa en sedes nacionales, garantizando una hidratación sostenible, suministrando 13.480 litros de agua, evitando 431,36 kg.

Campus de Verano Deportivos

Aquaservice colaboró en 2024 con campus deportivos liderados por figuras como Pau Gasol, Rudy Fernández, Marta Fernández, Gonzalo Pérez de Vargas y José Manuel Calderón, ofreciendo a jóvenes la oportunidad de mejorar habilidades deportivas en un entorno sostenible. Aquaservice proporcionó en total 27.660 litros de agua, evitando 885 kg de plástico de un solo uso gracias a su sistema circular de agua embotellada con dispensador mientras promovía la importancia de un estilo de vida activo y respetuoso con el medioambiente.

Porcinos FC (Kings League)

Como agua oficial del equipo presidido por Ibai Llanos, Aquaservice proporciona hidratación sostenible en partidos, entrenamientos y en los hogares de todo el conjunto del equipo. En 2024, consumieron 12.360 litros de agua en envases reutilizables, evitando 395 kg de plástico de un solo uso.

6.2.2.Cultura y eventos sostenibles

Premios Goya

Desde 2020, Aquaservice colabora con la Academia de las Artes y las Ciencias Cinematográficas de España para transformar el evento cinematográfico más importante del país hacia su versión más sostenible.
En la edición de 2024, Aquaservice proporcionó 1.140 litros de agua, evitando más de 36 kg de plástico de un solo uso. De este modo, organización e invitados pudieron hidratarse de manera cómoda y sostenible.

Feria del Libro de Madrid

En su segundo año como proveedor de agua oficial, Aquaservice transformó la 83ª edición hacia su versión más sostenible. Gracias a su sistema circular de agua embotellada con dispensador, proporcionó más de 820 litros de agua evitando 26 kg de plástico de un solo uso.

Premios Feroz

En 2024, Aquaservice fue por segundo año consecutivo proveedor de agua oficial de este importante evento del cine y la televisión organizado por la Asociación de Informadores Cinematográficos de España. Suministró más de 600 litros de agua, evitando 19 kg de plástico de un solo uso contribuyendo a transformar la gala hacia su versión más sostenible.

“Nuestro sistema circular aporta una solución real de hidratación sin generar residuos plásticos de un único uso. Esto permite transformar las competiciones deportivas y eventos culturales en su versión más sostenible.”

Margarita Baselga,
directora de Marketing de Aquaservice.

A través del Programa Deporte y Cultura Sostenible, Aquaservice promueve un modelo de transformación de las competiciones y eventos hacia su versión más sostenible.

+146.900l

de agua consumidos en 2024
en envases reutilizables.

=293.800

Botellines agua de un solo uso
evitados.

4.700kg

Plástico de un solo uso
evitados.

7.1. Aquaservice, pionero en economía circular y sostenibilidad

Aquaservice ha consolidado su liderazgo en sostenibilidad gracias a su modelo de negocio nativo basado en la economía circular. Este enfoque, aplicado desde sus inicios, ha transformado el mercado de agua embotellada con dispensador en España, reduciendo significativamente el impacto ambiental de sus operaciones.

En 2023, Aquaservice se convirtió en la primera empresa del sector certificada por AENOR en Estrategia de Economía Circular, validando la implementación de estos principios en todas sus operaciones. En octubre de 2024, renovó esta certificación tras una auditoría que revisó sus proyectos, procesos y avances en sostenibilidad.

Principios de economía circular del modelo certificado en Aquaservice:

Regenerar: prioriza el uso eficiente de recursos naturales y la recuperación de materiales.

Compartir e intercambiar: promueve la reutilización y el intercambio de recursos para maximizar su ciclo de vida.

Optimizar: garantiza procesos sostenibles que minimizan el desperdicio y aumentan la eficiencia.

Ciclo: integra el reciclaje y la valorización de residuos para cerrar el ciclo de vida de los materiales.

Innovación y tecnología: reduce el impacto ambiental y aumenta la trazabilidad en los procesos.

Transparencia: ofrece datos verificables sobre sus operaciones y logros en sostenibilidad.

Además, desde 2022, cuenta con el certificado de Residuo Cero en sus centros de producción de Camporrobles y Cogollos de Guadix. Para 2024, se ha ampliado esta certificación a los centros de producción de Virgen del Camino (León) y Ribagorza, además de las oficinas centrales.

Resultados Clave en 2024

La compañía logró la valorización de más del 94% de los residuos generados en sus centros de producción de la península y las oficinas centrales, representando aproximadamente el 70% del total de residuos generados en la compañía. Estos residuos se valorizan priorizando que se integren en nuevos ciclos de uso, reforzando su compromiso con la economía circular.

“En Aquaservice hemos creído en la importancia de operar de manera responsable. Llevamos más de 25 años comprometidos con la sostenibilidad y con la creación de un impacto positivo en las personas y el planeta. Esta certificación nos impulsa a seguir innovando y mejorando en nuestra búsqueda constante de prácticas más sostenibles.”

Isabel Moliner, responsable de Calidad y Medioambiente de Aquaservice,

7.2. Principios fundamentales de sostenibilidad en Aquaservice

Aquaservice, comprometida con la sostenibilidad desde su origen, ha desarrollado un Plan Estratégico de Sostenibilidad 2024-2030, que integra acciones concretas para minimizar el impacto ambiental y social de sus operaciones. Este plan, basado en principios clave, define objetivos medibles y alineados con su modelo de economía circular, buscando generar un impacto positivo.

Economía Circular eje central de su actividad

El compromiso de Aquaservice con la economía circular se traduce en un sistema integral basado en la reducción, reutilización y reciclaje. La compañía trabaja con un plan para la optimización de residuos avalado por el certificado AENOR Residuo Cero centrado en sus centros de producción y oficinas centrales, extendiendo esta estrategia progresivamente a sus delegaciones.

Innovación y tecnología para un
futuro sostenible

La innovación es un motor clave en la estrategia de Aquaservice. Mediante el uso de tecnología avanzada, optimiza la eficiencia energética y reduce su impacto ambiental. La empresa se ha propuesto reducir en un 10% las emisiones de CO2 en el transporte de materias primas de cara al año 2027 y optimizar el uso de recursos en todos los procesos de sus centros de producción. Estas acciones son fundamentales para lograr una operación más eficiente y responsable.

Compromiso con las personas
y la sociedad

El enfoque en las personas está en el corazón de la estrategia de sostenibilidad de Aquaservice. La compañía no solo prioriza el bienestar de sus clientes y equipos, sino que también impulsa acciones que beneficien a la sociedad.

Reducción de la generación de
residuos

Aquaservice avanza hacia un modelo que combina eficiencia operativa y respeto ambiental. Entre sus metas destaca el no superar el 10% de residuos destinados a disposición final. Además, trabaja para reducir en un 5% anual de la compra de nuevas materias primas, priorizando la reutilización de los recursos existentes.

Con este plan, Aquaservice refuerza su posición como referente en sostenibilidad en su sector, apostando por una estrategia integral que combina economía circular, innovación, transparencia y compromiso con las personas, asegurando un impacto positivo para el medioambiente y la sociedad.

7.3. Objetivos y metas

El Plan de Sostenibilidad de Aquaservice define objetivos ambiciosos y medibles que abarcan las áreas estratégicas de gestión ambiental, impacto social, innovación y tecnología, gobernanza y ética, y la contribución a los Objetivos de Desarrollo Sostenible (ODS). Este enfoque integral está diseñado para minimizar el impacto ambiental, promover la inclusión social y fomentar prácticas responsables en toda la cadena de valor.

Objetivos Ambientales

Economía Circular
y Gestión de Residuos

· Recuperación del PET utilizado para nuevos envases en los próximos 4 años

· Renovación de la certificación Residuo Cero en todas las fábricas y oficinas centrales para 2025.

· Mantener una tasa de valorización de residuos superior al 90% en ubicaciones con certificación Residuo Cero.

· Reducir en un 20% los residuos textiles enviados a disposición final en un plazo de 3 años (desde 2022).

Eficiencia en el Uso de Recursos

· Se ha conseguido reducir el consumo de agua en 2024 respecto a 2022. Se ha superado el objetivo y se plantea seguir minimizando este consumo hasta alcanzar una reducción del 20% en 2025.

· Reducir un 5% la compra de prendas nuevas en 3 años (con respecto a 2023).

Reducción de Emisiones y Mejora Energética

· Reducir un 35% las emisiones de CO₂  de Alcance 1 y 2 por cada 1.000 botellas repartidas en 2030 (con respecto a 2018).

· Mantener la neutralidad de carbono en los Alcances 1 y 2.

· Mejorar la eficiencia energética en instalaciones y reducir el indicador de consumo eléctrico en 2025.

Objetivos Sociales

Inclusión y Diversidad

· Incrementar la contratación de personas en riesgo de exclusión social y con discapacidad en la plantilla de Aquaservice en 3 años (desde 2023).

Proveedores Socialmente
Responsables

· Aumentar el importe destinado a compras a proveedores socialmente responsables en un plazo de 3 años (comparado con 2023)

7.4. Indicadores y seguimiento

El cumplimiento de los objetivos se supervisa mediante un sistema de seguimiento riguroso, que evalúa los indicadores clave periódicamente. Este sistema permite identificar avances, detectar áreas de mejora y garantizar que las acciones realizadas estén alineadas con los compromisos del plan.

Entre los indicadores clave se encuentran:

· Emisiones de CO₂ (toneladas) por alcance y actividad.

· Consumo de agua y electricidad por unidad de producción.

· Tasa de valorización de residuos en ubicaciones certificadas.

· Progresos en la inclusión laboral y compras responsables.

El Plan de Sostenibilidad de Aquaservice establece un marco sólido para avanzar hacia un modelo de negocio más respetuoso con el medioambiente y socialmente inclusivo, reafirmando su liderazgo en sostenibilidad a través de acciones medibles y verificables.

“En Aquaservice creemos que para cuidar el medioambiente no basta la voluntad. Es necesario un compromiso real, trabajado día a día.”

Alberto Gutiérrez,
CEO de Aquaservice.

7.5. Gestión ambiental integrada

En Aquaservice, la gestión ambiental se enfoca en la optimización de recursos, el uso responsable de materias primas y la valorización de residuos, impulsando prácticas sostenibles en todas sus operaciones.

Materias Primas

Aquaservice promueve el uso de materiales que faciliten su reutilización y reciclaje, asegurando la calidad del producto. Los envases se diseñan con materiales más ligeros y sostenibles, mientras que el 100% de los vasos de papel de Aquaservice cuentan con certificaciones FSC o PEFC, que garantizan una gestión forestal responsable.

Gestión de Residuos

En 2024, Aquaservice alcanzó una tasa de valorización de más del 94%. Además, tres nuevos emplazamientos se unieron a la certificación Residuo Cero, cubriendo aproximadamente el 70% de los residuos generados en la compañía. La reducción, la segregación adecuada y la valorización siguen siendo pilares clave para minimizar el impacto ambiental.

Claves

Política de minimización en la generación de residuos.

Reutilización y reciclaje de cafeteras, envases y dispensadores.

Optimización y valorización de los residuos.

Política de Cero Papel.

Digitalización de los procesos administrativos.

Formación y sensibilización de los proveedores.

ODS 1. Fin de la pobreza

Estrategia de responsabilidad social corporativa de Aquaservice con Alma, que ayuda a los colectivos más socialmente desfavorecidos.

ODS 9. Industria, Innovación e Infraestructura

La innovación y la tecnología son motores de crecimiento de Aquaservice, que apuesta por soluciones que generen el menor impacto posible en el planeta.

ODS 6. Agua limpia y saneamiento

Aquaservice ha desarrollado iniciativas para fomentar un uso eficiente del agua en sus siete centros de producción

ODS 12. Producción y consumo responsables

Aquaservice colabora con proveedores cercanos y que cuenten con un modelo de negocio sostenible.

ODS 7. Energía asequible y no contaminante

Más del 99% de la energía eléctrica contratada por la compañía, es energía procedente de fuentes
renovables (GdO).

ODS 13. Acción por el clima

La compañía apuesta tanto por la reducción de emisiones como por la compensación. Así, logró ser la primera empresa del sector 100% carbono neutral en los alcances 1 y 2.

ODS 8. Trabajo decente y crecimiento económico

AQS fomenta la contratación local en sus centros de trabajo y favorece la creación de empleo de calidad en zonas rurales despobladas que es donde se ubican sus centros de producción.

ODS 15. Vida de los ecosistemas terrestres

Aquaservice colabora en proyectos de reforestación en zonas afectadas por incendios como la Sierra de Gredos o Galicia.

7.7. Análisis de materialidad

Aquaservice trabaja para identificar y comprender las expectativas de los grupos de interés en materia de sostenibilidad de forma proactiva y sistemática. Se realiza de manera anual un análisis de materialidad con el objetivo de identificar qué asuntos son más relevantes para ellos.

El objetivo de este ejercicio es poder integrar esta información en los procesos internos de toma de decisiones y definir así, la estrategia de sostenibilidad priorizando acciones que estén enfocadas a mejorar la percepción de su impacto sobre el entorno de los diferentes colectivos.

Su relación con los grupos de interés se estructura en dos niveles: internos (las personas que forman parte de la compañía, los proveedores y los accionistas) y externos (los clientes, el medioambiente y la sociedad en general). Es decir, aquellos que se ven afectados significativamente por las actividades, productos y servicios de la compañía.

La relación con los grupos de interés se basa en el diálogo continuo. Lo cual permite mantener relaciones de cooperación y establecer alianzas estratégicas para avanzar en la misma dirección. Para articular esas relaciones, Aquaservice se ciñe a los principios recogidos en diversas políticas globales y específicas de la compañía.

Fases del proceso de análisis de materialidad:
1. Comprensión del contexto de la organización.
2. Identificación de los impactos, riesgos y oportunidades reales y potenciales en cuestiones de sostenibilidad.
3. Análisis y determinación de los aspectos materiales relacionados en cuestiones de sostenibilidad.
4. Priorizar las acciones asociadas a los impactos más significativos.

Aquaservice revisa y actualiza anualmente este análisis para conocer si existen cambios en su entorno empresarial y en las expectativas de las partes interesadas que puedan afectar a las acciones planteadas por la compañía. Este análisis servirá como base para la toma de decisiones estratégicas y la asignación de recursos en las diferentes áreas de la compañía.

Genera un impacto positivo a través de un diálogo contínuo con nuestros grupos de interés

Generamos un impacto positivo a través de un diálogo contínuo con nuestros grupos de interés

Matriz de materialidad

Aquaservice, dedicada a la distribución de agua embotellada con dispensador, realiza un análisis de materialidad para comprender los asuntos que tienen un impacto significativo en la sociedad y el planeta. El objetivo de este análisis es estratégico, dado que les permite evaluar riesgos y detectar oportunidades que permita generar un impacto positivo en el entorno.

Cuenta con una metodología propia que permite mantener actualizada la matriz obtenida y que se revisa anualmente. Cuenta con diferentes instrumentos de diálogo y comunicación con sus grupos de interés con el objetivo de obtener información en la que fundamentar sus acciones.

7.7.1. Matriz de materialidad

Medioambiente

  1. Calidad del agua
  2. Cambio climático y sostenibilidad ambiental
  3. Cambio climático y escasez de recursos
  4. Economía circular
  5. Huella de Carbono

Ámbito social

  1. Salud y seguridad del producto y de las personas
  2. Responsabilidad Social Corporativa y compromiso con la sociedad
  3. Gestión de la cadena de distribución
  4. Experiencia del cliente
  5. Alianzas responsables y diálogo con grupos interés

Internas y de negocio

  1. Compromiso ético y buen gobierno
  2. Cumplimiento normativo, regulatorio ambiental y social
  3. Compromiso e implicación con las personas
  4. Diversidad e igualdad de oportunidades
  5. Gestión del talento y desarrollo del capital humano
  6. Innovación y desarrollo de producto

7.8. Huella de carbono
y objetivo Net Zero

En su compromiso con la sostenibilidad y la protección del medioambiente, Aquaservice se convirtió en 2021 en la primera compañía del sector agua embotellada con dispensador en alcanzar la neutralidad de carbono (alcance 1 y 2) en todas sus operaciones desde el manantial hasta el hogar de sus clientes. Este logro se certifica anualmente, consolidando su compromiso con la reducción y compensación de emisiones.

Estrategia Integral de Reducción de Emisiones

Desde 2018, Aquaservice ha implementado una estrategia integral para medir, reducir y compensar su huella de carbono registrando las emisiones anualmente en el Ministerio para la Transición Ecológica y el Reto Demográfico (MITECO). 

Su enfoque estratégico se basa en calcular, reducir y compensar para minimizar el impacto de sus operaciones. Esta estrategia incluye:

  • Medición de las emisiones en toda su actividad.
  • Seguimiento mensual de consumos energéticos desglosado por áreas de actividad.


Certificación de Carbono Neutro

El compromiso de Aquaservice con la neutralidad de carbono está avalado por el Certificado de Carbono Neutro de AENOR, que verifica tanto el cálculo como la compensación de más del 100% de las emisiones generadas anualmente en alcances 1 y 2. Este estándar, basado en la norma PAS 2060, asegura que la empresa opera bajo un modelo de negocio responsable y sostenible.

Desde 2021, Aquaservice ha fortalecido su estrategia con el objetivo Net Zero, que busca no solo compensar, sino también reducir progresivamente las emisiones de todas sus operaciones.

Este plan estratégico incluye iniciativas para optimizar los procesos, reducir el impacto energético y fomentar un modelo de negocio cada vez más respetuoso con el medioambiente.

La combinación de innovación, tecnología y una visión sostenible ha posicionado a Aquaservice como líder en el sector, estableciendo un estándar para la reducción de emisiones y la neutralidad de carbono en la industria.

Proyectos de compensación de Aquaservice

Aquaservice refuerza su compromiso con la sostenibilidad a través de proyectos medioambientales y sociales enfocados en la reforestación, el acceso al agua potable, la protección de la biodiversidad y la generación de energía limpia. Estas iniciativas demuestran su contribución activa al cuidado del planeta y al bienestar de las comunidades.

+650

Árboles plantados de proyectos de deforestación: pinos, encinas, fresnos, abedules y frondosas autóctonas.

Un compromiso global con el planeta

Estos proyectos reflejan la visión de Aquaservice de integrar sostenibilidad medioambiental y desarrollo social en su modelo de negocio, contribuyendo activamente a la protección del medioambiente y al bienestar de las comunidades en las que opera.

Reforestación en Galicia y Ávila

En colaboración con CO₂ Revolution, Aquaservice ha participado en la reforestación de Silvoso, en Pontevedra, una zona afectada por incendios forestales. El proyecto incluye la plantación de especies como Pinus pinaster subsp atlántica y un mix de frondosas autóctonas que ayudan a regenerar el ecosistema.

Asimismo, junto a Bosques Sostenibles, la compañía ha contribuido a la recuperación de áreas en la Garganta de Obreguilla (Ávila), devastadas por incendios. Esta iniciativa contempla la plantación de pinos, encinas, fresnos, rebollos, abedules y servales, promoviendo la biodiversidad local.

Conservación de la Biodiversidad en Brasil

Aquaservice colabora en el proyecto REDD Rio Preto-Jacundà, dedicado a proteger la biodiversidad en la selva brasileña. Este programa busca reducir la degradación forestal y evitar la deforestación no planificada, garantizando la conservación de este ecosistema crítico.

Energía limpia en Brasil

En el marco de los parques eólicos Santa Clara I a VI, Aquaservice apoya la implementación y operación de siete plantas de generación eléctrica eólica, que aportan 726.712 MWh/año de energía limpia al Sistema Interconectado Nacional de Brasil. Este proyecto contribuye significativamente a la reducción de emisiones de Gases de Efecto Invernadero (GEI) y promueve el uso de fuentes de energía renovables.

Acceso a Agua Potable en Madagascar

En el proyecto Clean Drinking Water Diana, Aquaservice ha mejorado el acceso al agua potable para más de 6.500 habitantes de cinco comunidades en Madagascar. Esta iniciativa no solo garantiza un recurso vital, sino que también impulsa el desarrollo económico y social, permitiendo a las familias cultivar sus campos y mejorar su alimentación.

7.9. Centros de producción sostenible

Aquaservice refuerza su compromiso con la sostenibilidad y la calidad en sus centros de producción mediante la reducción de emisiones, el uso de energías renovables y el cumplimiento de estándares internacionales de calidad y seguridad alimentaria.

En los últimos seis años, Aquaservice ha reducido las emisiones de sus centros de producción en un 64%, y más del 99% de su energía eléctrica proviene de fuentes renovables certificadas por Garantía de Origen (GdO).

Certificaciones en Calidad y Seguridad Alimentaria

Aquaservice renovó la certificación ISO 9001:2015 en todas sus ubicaciones y mantuvo la certificación IFS Food en sus manantiales de Camporrobles, Cogollos de Guadix, León, Ribagorza y Gran Canaria.

Gestión ambiental

La certificación ISO 14001:2015 avala la gestión ambiental de Aquaservice, identificando y minimizando su impacto. Durante 2024, se realizaron auditorías internas y externas en centros de producción y delegaciones para asegurar el cumplimiento de estándares de medioambiente y requisitos legales aplicables en cada ubicación.

“Buscamos la eficiencia de los procesos y un uso responsable de los recursos con la mirada constante en la innovación y la tecnología para lograr una operativa 100% sostenible”.

José Ramón Alonso, director Supply Chain de Aquaservice.

64%

menos de emisiones en sus centros de producción en los últimos 5 años

99%

del consumo de energía con Certificado de Garantía de Origen (GdO)

7.11. Apuesta por la movilidad sostenible

Aquaservice refuerza su compromiso con la sostenibilidad al impulsar una flota más eficiente y limpia, centrada en la descarbonización y el uso de tecnologías avanzadas. La compañía cuenta con 13 vehículos 100% eléctricos, consolidando su posición como pioneros siendo los primeros en el uso de flota eléctrica en España.

Gestión tecnológica y eficiencia operativa

Aquaservice ha implementado un sistema de telemetría y monitorización centralizada para optimizar la gestión de su flota. Este enfoque, junto con su estrategia de proximidad entre delegaciones y clientes, ha permitido mejorar rutas, maximizar el uso de vehículos y reducir emisiones. Además, el plan de instalación de Sistemas Avanzados de Ayuda a la Conducción (ADAS) aumenta la seguridad y eficiencia, adelantándose a futuras normativas europeas.

Renovación y reducción de emisiones

La flota de Aquaservice tiene un promedio de antigüedad inferior a 4 años, garantizando un menor impacto ambiental. Los nuevos vehículos, equipados con motores Euro 6e, reducen hasta en un 90% las emisiones de NOX respecto a modelos Euro 5.

Estas medidas han permitido a Aquaservice lograr una reducción del 6,8% en emisiones (alcance 1) en 2023 con respecto a 2022, reafirmando su liderazgo en movilidad sostenible. 

Movilidad_sostenible_Aquaservice

7.12. Innovación sostenible

Para Aquaservice, la innovación es un elemento clave de diferenciación y crecimiento. Con un enfoque integral, la compañía cuenta con un departamento de Innovación y otro de Tecnología e Información integrados en la dirección y respaldados por equipos de desarrollo, ciberseguridad y sistemas, que lideran la transformación digital y la sostenibilidad de sus operaciones.

Innovación al servicio de la sostenibilidad y la seguridad

La aplicación de tecnología avanzada les ha permitido desarrollar soluciones que generan un impacto positivo. Desde el área de Innovación y Digital, se han implementado herramientas como la APP nativa para clientes, que facilita la autogestión del servicio, permitiendo modificar pedidos, gestionar facturas o resolver dudas desde el Smartphone. Esta funcionalidad es utilizada por más del 70% de los clientes de hogar.

Para clientes de empresa, Aquaservice ofrece un portal web que centraliza información y permite realizar gestiones de forma ágil y eficiente. Paralelamente, el área de ciencia del dato aplica tecnologías de machine learning para predecir consumos, automatizar peticiones y optimizar rutas de reparto, mejorando la experiencia del cliente y reduciendo el impacto ambiental. La compañía también ha implementado avanzados sistemas de ciberseguridad para garantizar la protección de los datos y la seguridad de sus operaciones.

“La innovación es uno de nuestros valores. En Aquaservice estamos abiertos a la prueba y el error, siempre fieles a mejorar la experiencia de nuestros equipos y clientes.”

Nacho Bauset, director de Innovación de Aquaservice.

Innovacion_sostenible_Aquaservice

Tecnología y Eficiencia

La tecnología es el motor que impulsa la eficiencia operativa en Aquaservice. Desde la cadena de suministro hasta la optimización de repartos, se aplican herramientas de Big Data que mejoran la planificación de cargas y el rendimiento de las rutas. Este enfoque permite automatizar tareas, reducir errores y ofrecer un servicio más sostenible y de mayor calidad.

Innovación Abierta

La innovación abierta es parte esencial de la cultura corporativa de Aquaservice, integrándose transversalmente en todas las áreas de la compañía. Este enfoque permite desarrollar soluciones internas y externas, adaptándose a las necesidades de los clientes y la sociedad.

La metodología del área de innovación incluye:

· Programa anual de innovación interna, donde se identifican retos en las áreas de negocio.

· Priorización de proyectos con impacto a corto/medio plazo que requieren colaboración externa.

· Alianzas estratégicas con Plug and Play para localizar empresas y tecnologías que ofrezcan soluciones a los retos identificados. Además, un concurso interno que, a través de una convocatoria anual permite a cualquier miembro del equipo proponer iniciativas innovadoras.

Sostenibilidad Aplicada

La tecnología también se orienta a mejorar la seguridad y sostenibilidad en las operaciones. Por ejemplo, un alto porcentaje de la flota está equipado con tecnología MobilEye, que utiliza alertas conectadas vía satélite para prevenir riesgos y proteger a conductores, peatones y ciclistas.

Con esta apuesta continua por la innovación y la sostenibilidad, Aquaservice refuerza su compromiso de proporcionar un servicio eficiente, seguro y respetuoso con el medioambiente, liderando la transformación del sector.

El Big Data se aplica en procesos como la optimización de las cargas y que el rendimiento de las rutas mejore

El Big Data se aplica en procesos como la optimización de las cargas y que el rendimiento de las rutas mejore

8.1. Código de conducta: compromiso ético y profesional

Codigo_de_conducta_compromiso_etico_y_profesional_Aquaservice

En Aquaservice, la ética y la transparencia son pilares fundamentales de su modelo de negocio. Estas prácticas están integradas de forma transversal en su cultura corporativa, orientando las decisiones diarias hacia el respeto por las personas, el medioambiente.

El compromiso ético, uno de los aspectos más relevantes para Aquaservice, se sustenta en una serie de valores supervisados por el Comité de Compliance.

Código de Conducta

El Código de Conducta de Aquaservice establece principios esenciales que guían la actuación de todas las personas que forman parte de la compañía, promoviendo valores como la integridad, profesionalidad y respeto. Este código refleja el rechazo absoluto a la corrupción, definida como el uso indebido de la marca para enriquecimiento personal o de terceros mediante favores, fraude o soborno.

Aquaservice fomenta las actuaciones honestas y responsables con todos los agentes con los que colabora, y persigue las acciones contrarias a estos principios.

Código de conducta de Aquaservice

Principios clave del código de conducta

Integridad
Actuar de forma ética y responsable, garantizando la confidencialidad, el respeto a los valores corporativos y tolerancia cero ante la corrupción.

Profesionalidad
Innovar y mejorar continuamente para ofrecer productos y servicios de calidad, priorizando la sostenibilidad económica y ambiental.

Respeto
Defender y reconocer los derechos humanos y laborales, fomentando relaciones honestas con colaboradores, proveedores y el medioambiente.

8.2. Gobernanza transparente:
responsabilidad en la toma de decisiones

La estructura de gobernanza de Aquaservice está formada por:

Consejo de Administración: Responsable de definir la estrategia corporativa, garantizar la organización de la compañía y fomentar la calidad, el conocimiento y la innovación.

Comité de Dirección: Liderado por el consejero delegado, asegura el funcionamiento de la organización y el cumplimiento de las políticas y procedimientos establecidos. Este comité está compuesto por las direcciones de: Producción y Medioambiente, Financiera, Tecnología de la Información, Innovación y Canales Digitales, Marketing y Comunicación, Comercial y Logística de Última Milla, Experiencia del Cliente y Personas y Cultura.

Aquaservice refuerza su compromiso con la transparencia mediante reuniones semestrales en las que el director general informa a toda la organización sobre resultados y situación de la compañía, complementando reportes mensuales dirigidos a los mandos intermedios.

8.3. Cumplimiento normativo

El compromiso de Aquaservice con la responsabilidad social se traduce en el cumplimiento estricto de la legislación vigente, el respeto por los derechos humanos y la sostenibilidad en su actividad.

Normativas y Buenas Prácticas

· Alineación con los convenios fundamentales de la OIT, promoviendo la libertad de asociación, la igualdad de oportunidades y la erradicación del trabajo infantil y forzoso.

· Implementación del Modelo de Organización y Gestión para la Prevención de Riesgos Penales aprobado en 2020, que incluye medidas contra la corrupción y el soborno.

 

Resultados Destacados

· En 2022 y 2023, no se registraron incumplimientos normativos en materia medioambiental, protección de datos, corrupción o vulneración de derechos humanos.

· Auditorías internas y externas refuerzan el cumplimiento de estos compromisos, asegurando el máximo rigor en todas las operaciones.

“En Aquaservice, nuestro crecimiento es el reflejo del esfuerzo colectivo de un equipo comprometido con los valores que nos definen. Estos valores nos impulsan a innovar, a mejorar continuamente y a mantenernos fieles a nuestro modelo de economía circular, que pone a las personas y al planeta en el centro de nuestra actividad.

Cada cliente que confía en nosotros es una muestra de que podemos ofrecer un servicio de calidad mientras contribuimos a un impacto positivo. Juntos, seguimos construyendo un futuro más sostenible.”

Alberto Gutiérrez,
CEO de Aquaservice

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Message from
Alberto Gutiérrez

More than 27 years have passed since Aquaservice began its journey, and since then, our business model has been a true example of circular economy. From the very beginning, we knew we had to develop a proposal that would create value both for people and for the planet. Our goal has always been to pursue a more sustainable future for the industry and to offer innovative solutions that make hydration more convenient and environmentally friendly.

As of the end of 2024, the company has grown to a team of over 3,380 people, spread across 77 branches and 7 production centers located at water springs. We now serve nearly 800,000 customers. Furthermore, 2024 has been a key year of expansion, marking our leadership in the Iberian Peninsula with the start of operations in Portugal, following the opening of our new branch in Porto and the acquisition of Eden Springs Portugal, the market leader in the country. This milestone not only strengthens our position in the sector but also sets the stage to double our presence in the Portuguese market over the next five years.

The dedication and commitment of everyone who is—and has been—part of Aquaservice has been essential in shaping our corporate culture as a true competitive advantage. We are united by a strong sense of belonging and a shared purpose: to enhance people’s well-being in their daily lives.

As a company, we continue to grow, guided by three fundamental pillars:

The first is people. We are committed to caring for our team—our most valuable asset—while also strengthening our bond with customers and society.

Through our corporate social responsibility program, “Aquaservice with Soul”, we work to improve the quality of life of vulnerable communities and give back to society a part of what we receive.

The second is sustainability. Our native business model in circular economy allows us to offer a bottled water service with a cooler that maximises the reuse of containers and coolers and guarantees their recycling at the end of their useful life. We continue to promote the efficient use of natural resources, to invest in renewable energies and to make progress in reducing our carbon footprint. As a result, we maintain our commitment to AENOR Circular Economy certification and remain 100% Carbon Neutral by offsetting our Scope 1 and 2 emissions.

The third is technology and innovation. We continue to invest in a strong technological foundation to improve the efficiency of our processes, optimize the customer experience, and reduce environmental impact.

This year has also been one of resilience, due to the heavy flooding that severely affected the Valencia region, causing tragic human losses, damaging infrastructure, and impacting many lives. As a company committed to society, we focused our efforts on supporting the affected communities, collaborating on
relief efforts, and providing assistance through our “Agua Solidaria” program to ensure that people had access to essential resources and water from the very beginning. At the same time, we faced significant challenges ourselves: safeguarding our employees and working to restore operations at both our main production center and our principal distribution depot in Valencia, which were completely flooded and consequently devastated.

In this report, we share how sustainability is embedded in everything we do to create a positive impact on society and the planet. Together with our customers, we remain committed to transforming the way we hydrate toward a more sustainable future.

Get to know us
better

Through our corporate social responsibility program, “Aquaservice with Soul”, we work to improve the quality of life of vulnerable communities and give back to society a part of what we receive.

The second is sustainability. Our native business model in circular economy allows us to offer a bottled water service with a cooler that maximises the reuse of containers and coolers and guarantees their recycling at the end of their useful life. We continue to promote the efficient use of natural resources, to invest in renewable energies and to make progress in reducing our carbon footprint. As a result, we maintain our commitment to AENOR Circular Economy certification and remain 100% Carbon Neutral by offsetting our Scope 1 and 2 emissions.

The third is technology and innovation. We continue to invest in a strong technological foundation to improve the efficiency of our processes, optimize the customer experience, and reduce environmental impact.

This year has also been one of resilience, due to the heavy flooding that severely affected the Valencia region, causing tragic human losses, damaging infrastructure, and impacting many lives. As a company committed to society, we focused our efforts on supporting the affected communities, collaborating on relief efforts, and providing assistance through our “Agua Solidaria” program to ensure that people had access to essential resources and water from the very beginning. At the same time, we faced significant challenges ourselves: safeguarding our employees and working to restore operations at both our main production center and our principal distribution depot in Valencia, which were completely flooded and consequently devastated.

In this report, we share how sustainability is embedded in everything we do to create a positive impact on society and the planet. Together with our customers, we remain committed to transforming the way we hydrate toward a more sustainable future.

Get to know us better

2

Our
purpose

At Aquaservice we work to improve the wellbeing of people in their daily lives through a convenient and sustainable bottled water service with a cooler.

Our business model is based on a native circular economy system that works to generate value for people and the planet.

278

million €

Turnover in 2024

797.274

Aquaservice Customers
in Spain and Portugal

3.380

People who make up part of Aquaservice

+15,8%

compared to 2023

461

Jobs created
in 2024

70

Branches within Spain and Portugal

64%

less emissions at its production sites over the last 5 years

18.000t

Saving on single-use plastic with our reusable 20-litre bottle

7

Natural mineral water springs and spring water

1.000l

distributed thanks to the reuse of a 20-litre bottle

Certified sustainability

Pioneers in the sector with AENOR certificates for the Circular Economy strategy in Carnon Neutral, Zero Waste and contribution to the SDGs

100%

electric

First in Spain to deliver with a 100% electric truck in the 7.5t segment

Leaders in
the Iberian
Peninsula

Branch

Spring

3.1. Aquaservice in figures

Growth in the number of customers

Development of turnover

3.2. Major milestones in 2024

Aquaservice starts its activity in Portugal with the launch of the spring in Corgas Largas and the opening of the branch in Oporto.

In July, Aquaservice acquires Eden Springs Portugal consolidating its leadership in the Iberian Peninsula.

The group of volunteers from Aquaservice with Soul wins the prize for Corporate Volunteering in the IX Awards for Volunteering in the Valencian Community, organised by the Plataforma de Voluntariat de la Comunitat Valenciana (Valencian Community Volunteering Platform).

Aquaservice renews its AENOR certificate for its Circular Economy Strategy and contribution to the SDGs

Pioneer in aid and solidarity with those affected by the DANA storm (Spanish acronym for “Depresión Aislada en Niveles Altos”, meaning isolated depression at high levels) in the Valencia Region.

3.3. Internationalisation
and leaders in the Iberian Peninsula

In 2024, Aquaservice took a key step in its internationalisation strategy with its entry into the Portuguese market. In March, the company acquired and commissioned the Corgas Largas spring, located in the natural enclave of Gouveia, a strategic location that allows it to efficiently supply the north of Portugal and the west of Spain. This first phase was followed by the opening of its first branch in Porto, consolidating its presence in the country.

As part of the second phase of its expansion, in July 2024 Aquaservice acquired Eden Springs Portugal, adding 150 new professionals to its team, who join the Aquaservice family. The operation also added more than 45,000 customers in Portugal and a new spring in Coruche, strengthening the company’s production capacity. This acquisition made Aquaservice the market leader in the distribution of bottled water with coolers in the Iberian Peninsula, consolidating its position as a leader in the sector.
At the end of 2024, Aquaservice had 9 branches in Portugal and 2 springs.

At the end of 2024, Aquaservice had 9 branches in Portugal and two springs.

“The acquisition of Eden Springs Portugal represents a significant milestone in the history of Aquaservice. This operation consolidates our leadership in the Iberian Peninsula, opening up new opportunities to grow and improve our service to our customers in both markets. service to our customers in both markets.”

Alberto Gutiérrez,
Aquaservice CEO

4.1. About us

Founded in 1997, Aquaservice is the leading company in the distribution of bottled water with coolers in Spain and Portugal. Since its inception, it has developed a 100% native circular economy model, which reuses and sanitises its bottles to recycle them at the end of their shelf life, consolidating itself as a leader in sustainability within the sector.

As of the end of 2024, Aquaservice has 7 production centres located in natural mineral water and spring water springs, from which it supplies its 77 branches throughout the Iberian Peninsula and the Balearic and Canary Islands and, for the first time, its operations in Portugal. With this expansion, the company has started to offer its 100% circular solution also in our neighbouring country, reinforcing its commitment to take its sustainable model beyond Spain’s borders.

Today, Aquaservice serves more than 797,274 home and business customers, marking a new milestone in its growth.

It is the only brand to offer a large-scale, fully circular solution for bottled water in Spain and Portugal. Its mission is to inspire a more sustainable future for the industry and the planet, constantly innovating so that more and more people can consume water in a convenient and environmentally friendly way.

To guarantee excellence in its service, Aquaservice had a team of 3,380 people at the end of 2024, 15,8% more than the previous year, who work daily to offer a more responsible and efficient consumption model.

4.3. Evolution of Aquaservice

First production at the Cogollos de Guadix (Granada).

2015

Acquisition of the Camporrobles spring (Valencia).

2016

1997

Aquaservice was born with a clear philosophy: to be people-centred: Team, Customers and Society.

2004

Entry to the residential market.

2014

Incorporation of the home-delivery coffee service along with the scheduled delivery.

2018

  • Extension of the Cogollos de Guadix spring (Granada).
  • First in the bottled water sector to register its emissions of CO2 with the Ministry of Ecological Transition.
  • Purchase of the Virgen del Camino spring (León).
  • Consolidation of its Sustainable Supply Chain strategy with the largest hybrid delivery fleet in Europe.

2019

  • 1st in the water sector to be 100% carbon neutral in all its operations.
  • Pioneer in electric mobility: first 7.5 tonne last-mile electric delivery vehicle.

2021

  • 1st in the water sector with Aenor Zero Waste certification.
  • 1st company in the food sector to verify its strategy of contribution to the SDGs awarded by SGS.
  • 1st in Spain to use biomethane as fuel for its last mile delivery fleet.

2022

  • Acquisition and start-up of the first Aquaservice spring in Portugal and opening of the branch in Porto.
  • Acquisition of Eden Springs Portugal and consolidates its leadership in the Iberian Peninsula.

2024

2020

  • Purchase of the fourth spring in Ribagorza.
  • Creation of the Agua Solidaria project and unification of its Corporate Social Responsibility strategy Aquaservice with Soul.

2023

  • 1st in the bottled water sector to have the AENOR certificate for the Circular Economy strategy.
  • Acquisition and commissioning of the Ingenio spring (Gran Canaria).

4.3. Evolution of Aquaservice

  • 1997

    Aquaservice was born with a clear philosophy: to be people-centred: Team, Customers and Society.

     

  • 2004

    Entry to the residential market.

     

  • 2014

    Incorporation of the home-delivery coffee service along with the scheduled delivery.

     

  • 2015

    First production at the Cogollos de Guadix (Granada).

     

  • 2016

    Acquisition of the Camporrobles spring (Valencia).

     

  • 2018

    • Extension of the Cogollos de Guadix spring (Granada).
    • First in the bottled water sector to register its emissions of CO2 with the Ministry of Ecological Transition.

  • 2019

    • Purchase of the Virgen del Camino spring (León).
    • Consolidation of its Sustainable Supply Chain strategy with the largest hybrid delivery fleet in Europe.

  • 2020

    • Purchase of the fourth spring in Ribagorza.
    • Creation of the Agua Solidaria project and unification of its Corporate Social Responsibility strategy Aquaservice with Soul.

  • 2021

    • 1st in the water sector to be 100% carbon neutral in all its operations.
    • Pioneer in electric mobility: first 7.5 tonne last-mile electric delivery vehicle.

  • 2022

    • 1st in the water sector with Aenor Zero Waste certification.
    • 1st company in the food sector to verify its strategy of contribution to the SDGs awarded by SGS.
    • 1st in Spain to use biomethane as fuel for its last mile delivery fleet.

  • 2023

    • 1st in the bottled water sector to have the AENOR certificate for the Circular Economy strategy.
    • Acquisition and commissioning of the Ingenio spring (Gran Canaria).

  • 2024

    • Acquisition and start-up of the first Aquaservice spring in Portugal and opening of the branch in Porto.
    • Acquisition of Eden Springs Portugal and consolidates its leadership in the Iberian Peninsula.

4.4. Product and service

In your home

In your home

At your company

Returnable and reusable 20l bottles

Aquaservice produces and reuses its own 20-litre bottles. Its activity is focused on offering a bottled water service with a native cooler within the circular economy.

Cooler

In order for its customers to enjoy the convenience of the service, Aquaservice provides them with a modern top-quality cooler, equipped with a double tap with adjustable temperature: natural, cold, colder or hot (perfect for preparing infusions or cooking recipes).

At your company

At your company

Aquaservice professional

With our integrated water solutions for companies, you can choose the option that best suits your needs:

Water service with a cooler

dispensador-azul

Points of Use

fuente de red_Aquaservice

Combine both services

fuente de red_Aquaservice
dispensador-azul.svg

Points of Use

With our Points of Use service you can have water directly from your company’s primary water supply in a convenient and sustainable way.

To complement

To complement

At your event

Aquaservice Mini

The only brand on the market that makes PET bottles returnable. In this way, with the simple gesture of depositing the empty bottles, the delivery team is responsible for collecting them and placing them in a clean recycling circuit.

Café Aquaservice

Coffee service with home deliveries and the consignment of an automatic coffee machine. All the coffee distributed bears the Rain Forest Alliance seal that certifies the cultivation of sustainable agriculture, with social opportunities for the farmers, their families and the planet.

Thermal bottles Aquaservice

In a 500ml and 250ml format, all Aquaservice customers have the option of purchasing thermal bottles that help keep water cold for 24 hours so they can take it with them wherever they go.

At your event

At your event

With the aim of transforming events into a more sustainable version, more than 600 events organised all over Spain opted for sustainability by relying on Aquaservice in 2024.
Musical, cultural and sporting events, corporate events, filming, festivals, fairs, catering, conferences and congresses.

4.5. Discover our springs

100% of our source is natural mineral water and spring water.

At our 7 springs, we balance their mineralogical composition with the most advanced technology to achieve a light beverage, very low in sodium, pH neutral and very smooth on the palate.

Springs in Portugal

  • Sobreiros (Coruche)
  • Corgas Largas (Gouveia)
Springs in Spain
  • Ribagorza (Huesca)
  • Camporrobles (Valencia)
  • Virgen del Camino (León)
  • Cogollos de Guadix (Granada)
  • Ingenio (Gran Canaria)

Meet our springs

4.6. The positive impact of Aquaservice

Thanks to its circularity, a 20-litre Aquaservice bottle can dispense up to 1,000l of water and saves 32 kilos of single-use plastic. Therefore, every person, every customer, every event that chooses Aquaservice for hydration has a direct positive impact on the environment.

In 2024, thanks to the Aquaservice service, more than 18,000 tonnes of single-use plastic were avoided. Every Aquaservice customer is making a significant contribution to the well-being of the planet.

For this reason, the company was the first company in the bottled water sector to obtain the AENOR Circular Economy Strategy certificate. A certificate it renews every year and continues to work on to inspire a more sustainable future by innovating so that more and more people can drink water in a comfortable and sustainable way.

20l

bottles in its shelf life

2.000

bottles

1.000l

water

32kg

single-use plastic avoided

20l

bottles in its service life

2.000

bottles

1.000l

water

32kg

single-use plastic avoided

4.7. Value chain: process and suppliers

All production and bottling is carried out under the strictest quality controls.

At each of the production centres, where Aquaservice’s natural mineral water springs are located, we have our own laboratory and a specialised technical team that carries out exhaustive controls to guarantee the best quality and purity of our products.

Aquaservice’s water is made in our production facilities from natural mineral water using state-of-the-art technology.

During the production process we balance its mineralogical composition to achieve a light, pH-neutral beverage that is very smooth on the palate. Always the same taste. Always perfectly balanced. Always perfect.

What is Aquaservice water like?

Water-based
natural minerals

Neutral pH and very low sodium content

Maximum techno- logical innovation

Smooth on
the palate

Proper balance of electrolytes

Quality
guaranteed

Our product is recognised by the Spanish Heart Foundation

4.8. Quality control and safety

Aquaservice has a quality management system in ISO 9001:2015 whose objective is to guarantee the safety of the product and the quality of the processes, products and service. This certification is renewed on an annual basis, maintaining the highest quality standards.

In 2024, the IFS Food safety certification was renewed for the Camporrobles, Cogollos de Guadix, León, Canarias and Ribagorza springs.

In addition, in 2024, the IFS Logistics version 2.3 food safety certification was renewed in the Paterna, Granada, Coslada, Ulldecona, Villajoyosa, Jerez, Getafe and Hospitalet branches, and certification was obtained in the Alicante, Gerona and Vigo branches.

Aquaservice has a traceability system that allows it to control 100% of its service process

Aquaservice has a traceability system that allows it to control 100% of its service process

Servicio_Aquaservice_memoria_de_sostenibilidad_2024

Quality and safety

Laboratories
at production
sites

Full product
traceability

safety

Road

State-of-the-art

technology

Cutting-edge technology in bottle washing

Each bottle collected from each customer is subjected to a strict washing and sanitising procedure in each of the production centres, using the most advanced technology on the market to guarantee maximum food safety.

Full traceability of every single bottle

From the production centres, the bottles are distributed to the different branches, from where they are delivered directly to homes and companies with a QR code that allows each bottle to be tracked.

Commitment to supplier companies

Aquaservice implements various controls on its suppliers to ensure the quality of all its products and services. In addition, the supplier approval policy prioritises national companiesand seeks proximity to ours logistics centres.

Aquaservice has the international IFS Food certification of the Global Food Safety Initiative (GFSI) at its production sites with an excellent level. This certification ensures the highest level of food safety throughout the bottling process, thus guaranteeing the safety of the product.

The IFS Logistics Standard certifies the quality and safety of the company’s logistics activities and includes the warehousing, loading and unloading processes in our facilities.

4.9. Commited to our customers

A convenient and sustainable service focused on the customer and the planet

At Aquaservice, all of us share the same mission: to offer the best service to those who place their trust in us. Our service model, based on circular economy, seeks to build a more sustainable future in both homes and workplaces.

We are committed to reuse and recycling. Our packaging and products are designed for responsible consumption; they are reused, and at the end of their shelf life they are recovered. This approach reduces plastic waste from water consumption, providing a real benefit to the environment and to our customers.

From the spring to home without leaving a trace

From the spring to home without leaving a trace

The keys to
Aquaservice service:

Our own team

At Aquaservice, all the people involved in the service are part of our staff. This allows us to establish trusting relationships with our customers, who often know their delivery man personally, creating a close and lasting bond.

Efficient and personalised service

Speed and punctuality are essential to our customer service. Every interaction is geared towards ensuring total satisfaction, backed by our positive culture attitude.

Our service channels include:

· Private area on the website: It allows customers to manage their service autonomously.

· Mobile APP: Designed for households looking for convenience in managing their service.

· Telephone and e-mail: Personalised support from Monday to Friday, from
8.30 am to 7.30 pm.

· Direct contact with the delivery person: thanks to advanced software, customers can resolve questions during delivery.

· ‘The voice of the customer”: An innovative tool that allows you to record messages and send them directly to our offices from the APP.

NPS 73

excellent

Our customers rate us with a Net Promoter Score (NPS) of 73, an indicator that reflects an excellent level of satisfaction. This index, which is measured between -100 and 100, is evidence of their trust and confidence in the Aquaservice service.

5.1. The importance of
people to Aquaservice

Aquaservice, leader in the distribution of bottled water with a cooler in Spain, has been revolutionising water consumption in our country for 27 years.

The business model, based on a native circular economy system, places people and the planet at the centre of all its operations. This approach has allowed us to offer a high quality service, marked by innovation and constant transformation.

The strategic pillar underpinning Aquaservice’s sustainable growth is its commitment to people, articulated in three fundamental areas: the Aquaservice team, customers and society.

In addition, Aquaservice prioritises health and safety in the workplace, consolidating a corporate culture that makes people the driving force behind its success.

The 3 pillars of Aquaservice's commitment to people:

repartidor_2

Aquaservice team: promoting quality employment, attracting and retaining talent, and promoting diversity and equal opportunities.

clientes_2

Customers: Aquaservice offers a convenient and sustainable service.

sociedad_2

Society: Aquaservice gives back to society all the good it offers as a company by helping the groups that need it most.

People are at the heart of our business and have enabled our corporate culture to make a competitive difference

People are at the heart of our business and have enabled our corporate culture to make a competitive difference

5.2. Culture of well-being at Aquaservice

At Aquaservice, the culture of well-being is an intangible that can be felt in every corner of the company. It is a commitment to the integral care of the people who form part of each team, promoting their well-being, accompanying them in their personal and professional development, and supporting them in all stages of their growth within the company.

Our priority is that each person feels valued, listened to and supported. That’s why we work to customise our wellness initiatives, ensuring that each measure responds to the unique needs of all teams.

At Aquaservice, wellness is not a resource, but a commitment

At Aquaservice, wellness is not a resource, but a commitment

Main Well-being and Work-Life Balance Initiatives in Aquaservice

Training and Professional Development
Access to a corporate platform, language training and promotion of own leadership style.

Flexible Working Day
Implementation of ‘Aquaflex’ to promote schedules adapted to the needs of each team.

Advances and Financial Benefits
Access to salary advances (Payflow) and advantageous conditions on financial products.

Family support
Aquaservice supports families in vulnerable situations, such as those affected by the DANA.

Family Conciliation Leave
Options such as parental leave and special leave for family needs.

Social Benefits
Introduction of measures such as the childcare cheque to support the family economy, medical insurance, Aquaservice Advantages Club with special discounts and access to subsidised canteen and restaurant vouchers.

Corporate Social Responsibility Programmes
such as Aquaservice with Soul, reflect the company’s social commitment.

5.3. We are committed to stable and quality employment

The growth of Aquaservice’s activity means the creation of new jobs. At year-end 2024, the company had a total of 3,380 people in its team, 461 more than the previous year, representing a 15,8% growth in the team compared to the previous year.

This sustainable growth is the result of its commitment to people. Aquaservice is continually opening new positions to reinforce its teams throughout Spain, through the ‘Work with us’ section on its website.

At Aquaservice, permanent and full-time contracts predominate, both for men and women. Currently, 71% of contracts are of this type. In addition, more than 34% of middle managers have been with the company for more than a decade.

In the last five years, Aquaservice has reaffirmed its commitment to people, creating more than 1,500 jobs throughout Spain to strengthen the different teams that make up the company.

One of the key priorities of Aquaservice’s corporate culture is to foster collaborative work environments that encourage individual and collective talent. The company focuses on job creation, prioritising the recruitment and retention of talent, diversity and equal opportunities, as well as occupational health and safety.

15,8%

Growth of the team Aquaservice

61,5%

Contracts are permanent and full-time

34%

Middle management with 10 years at Aquaservice

‘At Aquaservice we are proud of the continuous growth of our team, consolidating our position as a leader in job creation in Spain.
Our team, the bearer of our values and corporate culture, is the driving force
behind our daily efforts to offer the best service to our customers.’

Eugenio de Miguel, director
of Aquaservice’s People and Culture.

5.4 Talent management and development of people

The development of individual and collective talent is key to the evolution and transformation of Aquaservice, driven by the passion and commitment of its team.

Our own leadership style

Aquaservice has its own Leadership Style, developed through an itinerary that more than 250 managers go through every year. This approach provides a roadmap for developing exceptional leaders who are able to motivate, engage and value their teams.

Developing talent

The company uses the internal Talent platform to evaluate individual performance, foster professional growth and identify opportunities for improvement.

In 2024, leadership training hours were doubled and access to the Aquaservice University platform increased by 30%.

Continuing education

The Training and Talent area promotes continuous learning, strengthening skills and knowledge to ensure the present and future development of each person.

Key points:

Annual training plan provided by internal or external experts.

Individual pathway and talent management to enhance potential.

Continuous online training through the Aquaservice University.

Improving team management skills.

5.5. Inclusion, diversity and equal opportunities

At Aquaservice, equality between women and men is a strategic principle integrated in its Corporate and Human Resources Policy.

Equal opportunities

Aquaservice was a pioneer in implementing its Equality Plan, reaffirming its commitment to policies that promote equality at all levels and groups in the company.

Non-discrimination

The company has a code of ethics and conduct based on equality and non- discrimination. It also has a protocol for the prevention of and action against psychological, sexual and gender-based harassment, applicable in all areas.

Actions that promote equality in all teams:

Access and management of information tools

Inclusive work processes centred on merit and skill

Personalised career and training plan

Balancing work and family life

inclusion_diversidad_e_igualdad_Aquaservice_Memoria_de_sostenibilidad_2024

Accessibility

Aquaservice ensures universal accessibility in all its branches, eliminating architectural barriers and guaranteeing that people with reduced mobility can access any workstation or work area.

Work Integration

Aquaservice promotes the inclusion of people with disabilities through direct hiring or in collaboration with Special Employment Centres. It highlights its Impulsa la Inclusión programme, developed together with the Randstad Foundation, to support the professional development of these people within the company.

Since 2023, the company has been working with initiatives such as the Disability Culture and Awareness Days and training plans in selection processes, promoting integration and highlighting the benefits of diversity in terms of talent and inclusion.

‘I am very proud to be
working at Aquaservice
and I would like to do so
for many years to come.’

Adrián Agrelo,
Aquaservice receptionist.

Jornadas_de_la_Cultura_y_Conocimiento_de_la_Discapacidad_Aquaservice_Memoria_de_sostenibilidad_2024

5.6. Health and safety at work

At Aquaservice, creating safe and healthy working environments is a top priority.

Commitment to health
The Aquasalud area leads initiatives, training and actions aimed at improving and protecting the health and safety of all teams at work.

Safe and Sustainable Mobility
The Safe and Sustainable Mobility Plan, focuses on the continuous improvement of the fleet, constant training, team awareness and commitment to society.

ISO 45001 Certificate
Aquaservice has obtained ISO 45001 certification for occupational health and safety management systems at its production centres located at natural mineral water springs in Camporrobles (Valencia), Cogollos de Guadix (Granada), Ribagorza (Huesca) and Virgen del Camino (León).

The ISO 45001 standard assesses the performance of organisations that wish to improve their Occupational Health and Safety performance by working to ensure safe working environments.

The 3 central axes of the Aquasalud plan are:

Improved safety coefficient.

Increased training in prevention.

Preventive culture with all team leaders.

seguridad_laboral_Aquaservice_04

5.7. Ambassadors of corporate culture

Corporate culture is one of the fundamental pillars of Aquaservice. Its eight values are the engine that drives every person in the company to do their best to deliver exceptional service.

Ambassadors of Culture Project

Each year, this project trains people from different teams in experiential workshops designed to strengthen cooperation and alignment around Aquaservice’s values. It encourages values to act as the ‘glue’ that binds and unites the team. Those selected are the recipients of the previous year’s culture award.

Initiatives to Promote Culture

To promote and care for corporate values, Aquaservice develops various activities that strengthen communication and connection between teams:

· Cultural visits to branches and springs

· Monthly breakfasts with the General Director, bringing together people from different areas and branches.

· Annual company-wide meeting.

· Open days at the springs’ production centres.

· Motivational and team building activities to connect teams.

In 2024, the number of participants in cultural visits increased fivefold compared to 2022, reflecting the unity and commitment of the team in all branches.

Internal awards and recognition

· Annual Culture Awards to people who have best represented the company’s values.

· Award for individual and team performance.

5.8. The society that moves us: Aquaservice with Soul

Aquaservice_con_alma_Olimpiadas_2024

Since its beginnings, Aquaservice has sought to give back to society part of what society has given it as a company. Aquaservice with Soul, its Corporate Social Responsibility strategy, focuses on supporting the groups that need it most.

Created in 2021, this initiative has the involvement of the entire organisation, including a network of more than 300 volunteers distributed throughout the branches in Spain.

Aquaservice collaborates continuously with more than 50 organisations and NGOs such as the Valencia Foundation through its Valencia CF Inclusive team that competes in the Genuine League, Asindown, Aladina Foundation, Red Cross, Spanish Association Against Cancer, AVAPACE, AFANION, Payasospital and Moms in Action among other organisations.

Aquaservice with Soul, areas of action:

Inclusion

Social

Environ-

ment

Health

safety

Road

Meet Aquaservice with Soul →

5.8.1. Immediate support for those affected by the DANA in the Valencian Community

106.000l

donated through official organisations (UME, Generalitat Valenciana, Red Cross and Food Bank).

At Aquaservice we continue to work proactively to ensure the well-being of all, and to help all affected areas return to normal.

‘Aquaservice responded straightaway to the DANA storm emergency, activating measures to protect our team and collaborating with organisations and security forces to distribute more than 106,000 litres of water to the affected areas. We are committed to being there for people when they most need it.’

Alberto Gutiérrez,
Aquaservice CEO

From the beginning of the DANA, Aquaservice mobilised its resources and teams to offer support to the most affected areas in the Valencian Community and other regions. Through the Agua Solidaria programme, is distributed more than 106,000 litres of water in collaboration with the UME, Red Cross, Generalitat Valenciana, Food Bank and Local Police, using both land and air routes to ensure that the water reached those who needed it most.

Internal Measures and Customer Service

Prioritising the safety of the Aquaservice team was key. Teleworking and flexitime measures were implemented in the affected areas to minimise risks. At the same time, teams in the Valencian Community worked tirelessly to restore service in the affected areas, maintaining communication with our customers to inform them of the status of their deliveries.

Commitment to Solidarity

All this was possible thanks to the efforts of the Aquaservice team and the volunteers. Their dedication was instrumental in distributing the donated water and helping all those affected.

Several teams participated in the cleaning day at the Massanassa Secondary School, donated their Christmas hampers to the affected people and their families of the APAMI Association of Catarroja, participated in the Day of coexistence with the Tea Association of Algemesí and, as a company, participated in the donation of school supplies from the La Caixa Foundation and Save The Children.

Many people who are part of Aquaservice volunteered to go to Zone 0 to clean up, offer food and belongings or simply give their support to colleagues who went through this difficult situation, as well as to the rest of the people affected.

5.8.2. Aquaservice, Award for Corporate Volunteering in the Valencia Region

Aquaservice has been recognised in the 9th Valencian Community Volunteering Awards, organised by the Valencian Community Volunteering Platform, in the category of Corporate Volunteering.

This award highlights the work of more than 300 volunteers who collaborate in the Aquaservice with Soul programme, the company’s Corporate Social Responsibility strategy. Through this initiative, Aquaservice collaborates with more than 50 foundations and NGOs throughout Spain to support the most vulnerable groups.

This recognition reflects Aquaservice’s commitment to solidarity and its efforts to contribute to a positive impact on society and work towards a more inclusive and supportive future.

Premio_al_voluntariado_corporativo_Aquaservice_2024

5.8.3. Projects for the protection of the environment

Ecowear: Circular Economy Textiles

Aquaservice, a leader in circular economy, has launched the Ecowear project to give a second life to uniforms, advertising banners and other materials. Initiated in partnership with social enterprises, it has already resulted in the recovery of more than 5,000 kilos of waste by 2024.
The material collected in its 77 branches is sorted and transformed into products such as rucksacks, shoulder bags and benches for its facilities.

Aquaservice, a pioneer in circular economy, launches Ecowear, an innovative textile project.

Aquaservice, a pioneer in circular economy, launches Ecowear, an innovative textile project.

Bandolera_ecowear_Aquaservice_economia_circular_textil

Innovation in sustainability

Aquaservice, certified in Circular Economy Strategy by AENOR, reaffirms its commitment to sustainability through this project that combines circular economy with social impact. Its goal for 2025 is to expand this initiative by designing more products from the waste generated, reducing the impact on the environment.

Training in Care for the Environment

Aquaservice’s Quality and Environment area organises internal awareness sessions, updates on new environmental regulations and practical advice to promote sustainable actions.

Cleaning of Natural Spaces: Parcs Naturals GVA

More than 30 Aquaservice volunteers took part in a cleaning day at El Perellonet Beach, in the Albufera Natural Park (Valencia). During the activity, 5 m³ of Carpobrotus edulis, an invasive species called cat’s claw, were removed and 6 kg of waste, mainly packaging and plastics, were removed.

5.8.4. Inclusion and social assistance projects

Water donations: Agua Solidaria

Created in 2020 during the COVID-19 pandemic, it was created to provide free water to health centres and homes for the elderly, covering basic needs in the most critical moments. More than 1 million litres of water were donated that year.

The project has evolved to transform this initiative into a real commitment. By 2024, more than 450,000 litres of water were donated.

Within the Solidarity Water Project, this year we donated more than 106,000 litres of water to those affected by the DANA, as well as collaborating with other organisations such as Ayuda una Familia, Casa de la Caridad, Amigos de la Calle and Cáritas, among others, which distribute our water directly to people without resources.

Sponsorship of Valencia CF Inclusivo

Aquaservice signed in 2024 the renewal of three more seasons as official sponsor of Valencia CF Inclusivo, which competes in the Liga Genuine, a competition for people with disabilities. This sponsorship promotes the integral development of players through adapted football.

Colaboracion_Asindown_Aquaservice_con_alma
Olimpiadas_Aquaservice

Collaboration with Asindown

Since 1989, Asindown has been working for the social, occupational, family and educational integration of people with Down’s syndrome and intellectual disabilities. Aquaservice further strengthened its collaboration with this entity, throughout the year 2024. Aquaservice’s main initiatives with Asindown include:

· Recruitment of people from Asindown in the Aquaservice team.

· Organisation of the solidarity music festival ‘No te cambio por nadie’ to finance the foundation’s projects.

· Support for ‘La Mare que Va’, a hotel and catering school inaugurated in 2023 to promote job placement.

· Gatherings between young people from Asindown and volunteers from Aquaservice.
· First Inclusive Olympics in coexistence with more than 50 users of the Asindown Foundation.

Ilunion Group

In 2024, Aquaservice started a partnership with the Ilunion Industrial, Ilunion Laundry and Ilunion Commercial Centres. Thanks to this partnership, sorting and cleaning of uniforms has been carried out as part of the Ecowear Project. For the first time, the company managed the purchase of Christmas baskets through an EWC, to ensure a positive impact on the inclusion of people with disabilities in the labour market.

Great Food Drive

Aquaservice contributes by donating part of the amount of the Christmas baskets and collecting food in its branches. Through the APP ‘Nadie sin su ración diaria,’ more than 3,900 kg of food, equivalent to 1,785 food rations, were delivered to the Food Bank in 2024.

Timpers Brand

In 2024, a partnership was initiated with Timpers, a company specialising in the design and production of footwear with a 100% inclusive approach, with a majority of its workforce made up of people with disabilities. As a result of this alliance, an exclusive safety shoe for Aquaservice will be launched in 2025, thus contributing to the expansion of Timpers into a new marketing sector.

Timpers_Brand_Colaboracion_Aquaservice_02

Randstad Foundation

In 2024, Aquaservice continued its collaboration with the Foundation.
Randstad through the Impulsa la Inclusión project and, for the second consecutive year, participated in the EDI Programme, where a group of companies joined together with the aim of building a future in which equity, diversity and inclusion are a reality.

In addition, the company carried out several internal awareness campaigns and organised two special days in December to coincide with the International Day of Disability. It also collaborated in an initiative with Asindown in La Mare Que Va (Valencia).

Ranstad_fundacion_igualdad_de_oportunidades_empleo_aquaservice

Aladina Foundation

Aquaservice donates water to the hospitals and headquarters of the Aladina Foundation, which supports children with cancer and their families. In addition, all Aquaservice branches took part in the #PañueloChallenge in February 2024, an initiative whose aim is to raise awareness of the fight against childhood cancer and show support for children suffering from it by wearing a headscarf as a symbol of solidarity.

5.8.5. Projects to improve people's health

La Caixa Foundation: Proyecto Gavi y Árbol de los Sueños

Aquaservice collaborates with the La Caixa Foundation through the Gavi Project, promoting child vaccination in the most vulnerable regions.
In addition, in 2024, it participated in the ‘Tree of Dreams’ Project, in which employees from different teams nationwide made the wishes of 50 children at risk of social exclusion come true, giving them the Epiphany gifts they requested.

Activate Sports

Aquaservice supports Activate Sports, an adapted cycling school that promotes inclusion and improves the quality of life of people with physical disabilities.
In 2024, the company participated in a round table and in the presentation of the first adapted women’s rugby team, ‘Las Felinas’, which competed in an international tournament in Paris.

Spanish Association Against Cancer

Aquaservice, together with Grupo Bertolín, CECOTEC and in collaboration with the Spanish Association Against Cancer and INCLIVA, finances the ABC Grant for research into the early diagnosis and treatment of cervical cancer. This project reinforces the company’s commitment to the fight against cancer in Spain. In 2024, this three-year collaboration began.

In addition to this collaboration, in May 2024 we participated for the first time in the Jornada de Cuestación with more than 40 volunteers, including the company’s Management Team.

Learn more about the ABC Scholarship

Learn more about the ABC Scholarship

Asociacion_espanola_contra_el_cancer_Aquaservice

Cancer Run

For the eighth consecutive year, Aquaservice has collaborated with RunCancer, supplying 16,000 litres of water in the 2024 edition through its sustainable hydration system. Thanks to this initiative, 224 kg of single-use plastic were avoided in the Valencia race. Aquaservice brought together more than 800 participants and 100 volunteers from the Aquaservice team. This alliance reaffirms its commitment to sustainability and the fight against cancer, promoting healthy and responsible habits.

Run_cancer_Valencia_Aquaservice

Mamás en acción

Aquaservice renewed its collaboration with this association that accompanies hospitalised children who do not have parents or live separated from them. The company donated 3 euros for every birthday of its 3,380 employees and consolidated the relationship for the third year.

On May 30th, several volunteers from Aquaservice and Mamás en Acción accompanied the president of Mamás en Acción, Majo Gimeno, to a conference on foster care at the Congress of Deputies, which was attended, among others, by the Minister for Youth and Children, Sira Rego.

EMHA (European Migraine and Healthcare Alliance)

Aquaservice continues its collaboration with EMHA, providing team members with access to advances and advice to improve the quality of life of migraine sufferers.

AVAPACE (Asociación Valenciana de Ayuda a la Parálisis Cerebral)
Aquaservice participated in AVAPACE’s Annual Solidarity Run, donating water and counting on the collaboration of more than 60 volunteers. This initiative contributes to improving the quality of life of children with cerebral palsy and their families.
In addition, the company participated in an awareness day at its facilities in Bétera, where more than 45 people from the Aquaservice team were present.

Afanion (Asociación de Familias de Niños con Cáncer de Castilla-La Mancha)
In 2024, Aquaservice collaborated with Afanion, supporting with volunteering and making a donation to the association. It also participated in the 12H Aquaservice x Afanion, a charity event held at the Albacete Trade Fair, in which more than 70 people from the Aquaservice team and their families came together to enjoy a day of solidarity.

Payasospital
For the third consecutive year, Aquaservice collaborated with Payasospital, a non-profit association in the Valencia Region that, since 1997, has been working to improve the emotional health and quality of life of hospitalised children and their families. It does this through regular performances by professional clowns, adapted to each patient and coordinated with medical and care staff.

Afanion_Asociacion_de_Familias_de_Ninos_con_Cancer_de_Castilla-la_mancha

5.8.6. Road safety projects

Safe and sustainable mobility plan
Aquaservice works actively to promote safe and sustainable travel, integrating road safety into its corporate culture. In 2024, this commitment was realised through both internal and external awareness-raising actions: internally, through the creation of a road mobility management system that guides our actions; and externally, by collaborating with associations dedicated to supporting victims of road accidents.

Main actions:

·Team: reduce incidents and promote safe and efficient travel for all employees.

· Customers: incorporate road safety into service delivery operations.

· Society: reduce traffic accidents and improve infrastructures in the areas where it operates.

At Aquaservice, the incidence of traffic accidents, taking into account in itinere and in mission accidents, has been reduced from 0.99% in 2023 to 0.85% in 2024.

Innovation in vehicle safety
Aquaservice vehicles are equipped with advanced technology, such as:

· Mobileye audible alerts, to prevent accidents.

· Parking sensors, which improve safety when manoeuvring.

· Telemetry systems, which optimise fleet maintenance and safety.

In addition, the company offers road safety training to all new employees and implements a ten commandments of good practices.

100%

of the Aquaservice team has received road safety training

Collaboration with Stop Accidents

Aquaservice collaborates with the Stop Accidents association to support victims of road accidents, thus reaffirming its commitment to safe and responsible mobility. In 2024, for the third consecutive year, the company renewed its collaboration with this organisation, contributing to its awareness and prevention work.

Moviam

In June 2024, Aquaservice organised, together with the company Moviam, the First Road Safety Awareness Day, in which more than 60 people from the Aquaservice team took part. As part of the initiative, each attendee received a V2-approved signal light, promoting the use of safety elements in daily mobility.

457.998 l

Water donated in 2024.

3.968 kg

Food donated in the Christmas Campaign of 2024 “La Gran Recogida”.

+50

Foundations and NGOs benefiting from Aquaservice grants.

6.1. 100% circular economy

Circular economy
of 20-litre bottles

Aquaservice applies the circular economy to both its products and services, offering a comprehensive and sustainable system that allows the consumption of natural mineral water and soft drinks without generating plastic waste in the environment.

The basic principles of the circular economy model certified in Aquaservice are: sharing, renting, reusing, repairing, renewing and recycling existing materials and products as often as possible, creating added value and extending the life cycle of products. This model is fully integrated into Aquaservice’s business, enabling waste generation to be reduced to a minimum.

Aquaservice offers a large-scale circular solution for bottled water with a cooler, Aquaservice is also 100% carbon neutral in all its operations, from source to consumer. Thanks to the reuse of each 20-litre bottle, we manage to supply 1,000 litres and, by forming part of its circuit, Aquaservice guarantees its correct recycling at the end of its use.

Aquaservice promotes awareness among its customers, highlighting the positive impact they generate by being part of its sustainable model. In addition, it extends its circular economy system to mini formats and coffee service, ensuring the responsible collection and management of bottles and capsules, thus promoting their reuse or recycling within a sustainable circuit.

Operational process
of capsule recycling

At Aquaservice we collect and store coffee capsules. The authorised waste manager collects the capsules from our centres and takes them to the corresponding plants for recycling. The materials are separated from the capsules and the waste is recovered.

Responsible bottle management system

6.2. Sustainable sport and culture

6.2.1. Sport and sustainability

Aquaservice leads sustainability through its Sustainable Sport and Culture Programme, which transforms these events into environmentally friendly formats thanks to its circular economy model.

La Vuelta (Men and Women)

Since 2021, Aquaservice has been working with La Vuelta to make the cycling competition one of the most sustainable in the world. In 2024, Aquaservice supplied 44,140 litres of water in reusable containers, avoiding more than 1,400 kg of single-use plastic. In La Vuelta Femenina, 6,020 litres of water were delivered, where we avoided 192 kg of single-use plastic. This ambitious project involved the hydration of more than 3,000 people, including cyclists, organising staff, journalists and guests, during the men’s and women’s editions of the competition. This also helped to protect the natural environments where each stage is held, aligning the event with Aquaservice’s own principles of sustainability and circular economy.

Real Federación Española de Balonmano (RFEBM)

Aquaservice is the official water supplier for all RFEBM competitions, including the matches of the national teams, both men’s (Hispanos) and women’s (Guerreras). In 2024, Aquaservice supplied 52,900 litres of water in reusable bottles, avoiding 1,692 kg of single-use plastic. The collaboration also covered the Arena Handball Tour, supporting beach handball tournaments at national venues, ensuring sustainable hydration, supplying 13,480 litres of water, avoiding
431.36 kg.

Summer Sports Camps

Aquaservice collaborated in 2024 with sports camps led by stars such as Pau Gasol, Rudy Fernández, Marta Fernández, Gonzalo Pérez de Vargas and José Manuel Calderón, offering young people the opportunity to improve their sporting skills in a sustainable environment. Aquaservice provided a total of 27,660 litres of water, avoiding 885 kg of single-use plastic thanks to its circular bottled water cooling system while promoting the importance of an active and environmentally friendly lifestyle.

Porcinos FC (Kings League)

As the official water of the team presided over by Ibai Llanos, Aquaservice provides sustainable hydration at matches, training sessions and in the homes of the entire team. In 2024, they consumed 12,360 litres of water in reusable containers, avoiding 395 kg of single-use plastic.

6.2.2. Sustainable culture and events

Goya Awards

Since 2020, Aquaservice has been working with the Spanish Academy of Motion Picture Arts and Sciences to transform the country’s most important film event into a more sustainable version.
In the 2024 edition, Aquaservice provided 1,140 litres of water, avoiding more than 36 kg of single-use plastic. In this way, organisers and guests were able to hydrate themselves in a comfortable and sustainable way.

Madrid Book Fair

In its second year as official water supplier, Aquaservice transformed the 83rd edition into its most sustainable version. Thanks to its circular bottled water system with a cooler, it provided more than 820 litres of water while avoiding 26 kg of single-use plastic.

Feroz Awards

In 2024, Aquaservice was for the second consecutiveyeartheofficialwatersupplier of this important film and television event organised by the Asociación de Informadores Cinematográficos de España. It provided more than 600 litres of water, avoiding 19 kg of single-use plastic and helping to transform the gala into a more sustainable version.

“Our circular system provides a real hydration solution without generating single-use plastic waste. This makes it possible to transform sporting competitions and cultural events into a more sustainable version.’”

Margarita Baselga,
Aquaservice Marketing Director

Through the Sustainable Sport and Culture Programme, Aquaservice promotes a model of transformation of competitions and events towards a more sustainable version.

+146.900l

of water consumed in 2024 in reusable packaging.

=293.800

Single-use water bottles avoided.

4.700kg

Single-use plastics avoided

7.1. Aquaservice, a pioneer in circular economy and sustainability

Aquaservice has consolidated its leadership in sustainability thanks to its native business model based on circular economy. This approach, applied since its inception, has transformed the Spanish bottled water cooler market, significantly reducing the environmental impact of its operations.

In 2023, Aquaservice became the first company in the sector to be certified by AENOR in Circular Economy Strategy, validating the implementation of these principles in all its operations. In October 2024, it renewed this certification following an audit that reviewed its projects, processes and progress in sustainability.

Circular economy principles of the certified model at Aquaservice:

Regenerate: prioritises the efficient use of natural resources and the recovery of materials.

Sharing and exchanging: promotes the reuse and sharing of resources to maximise their life cycle.

Optimise: ensures sustainable processes that minimise waste and increase efficiency.

Cycle: integrates recycling and waste recovery to complete the life cycle of materials.

Innovation and technology: reduces environmental impact and increases process traceability.

Transparency: provides verifiable data on its operations and sustainability achievements.

In addition, since 2022, its production centres in Camporrobles and Cogollos de Guadix have been Zero Waste certified. By 2024, this certification was extended to the production centres of Virgen del Camino (León) and Ribagorza, in addition to the head offices.

Key Results in 2024

The company achieved the recovery of more than 94% of the waste generated at its mainland production centres and headquarters, representing approximately 70% of the total waste generated by the company. This waste is recovered by prioritising its integration into new cycles of use, reinforcing its commitment to the circular economy.

“At Aquaservice we have believed in the importance of operating responsibly. We have been committed to sustainability and creating a positive impact on people and the planet for over 25 years. This certification encourages us to continue to innovate and improve in our constant search for more sustainable practices.”

Isabel Moliner, Head of Quality and Environment of Aquaservice

7.2. Fundamental principles of sus- tainability at Aquaservice

Aquaservice, committed to sustainability since its inception, has developed a Strategic Sustainability Plan 2024- 2030, which integrates specific actions to minimise the environmental and social impact of its operations. This plan, based on key principles, defines measurable objectives aligned with its circular economy model, seeking to generate a positive impact.

Circular Economy at the heart of its activity

Aquaservice’s commitment to the circular economy translates into a comprehensive system based on reduction, reuse and recycling. The company is working with a waste optimisation plan endorsed by the AENOR Zero Waste certificate focused on its production centres and central offices, progressively extending this strategy to its branches.

Innovation and technology for a sustainable future

Innovation is a key driver in Aquaservice’s strategy. Through the use of advanced technology, it optimises energy efficiency and reduces its environmental impact. The company aims to reduce CO2 emissions in the transport of raw materials by 10% by 2027 and to optimise the use of resources in all processes at its production sites. These actions are essential for a more efficient and accountable operation.

Commitment to people and society

A focus on people is at the heart of Aquaservice’s sustainability strategy. The company not only prioritises the well-being of its customers and teams, but also promotes actions that benefit society.

Reduction of waste generation

Aquaservice is moving towards a model that combines operational efficiency and respect for the environment. One of its goals is not to exceed 10% of waste destined for final disposal. In addition, it works to reduce the purchase of new raw materials by 5% per year, prioritising the reuse of existing resources.

With this plan, Aquaservice reinforces its position as a leader in sustainability in its sector, committed to a comprehensive strategy that combines circular economy, innovation, transparency and commitment to people, ensuring a positive impact on the environment and society.

7.3. Objectives and targets

Aquaservice’s Sustainability Plan defines ambitious and measurable objectives covering the strategic areas of environmental management, social impact, innovation and technology, governance and ethics, and contribution to the Sustainable Development Goals (SDGs). This holistic approach is designed to minimise environmental impact, promote social inclusion and encourage responsible practices throughout the value chain.

Environmental Objectives

Circular Economy and Waste Management

· Recovery of used PET for new packaging in the next 4 years.

· Renewal of Zero Waste certification at all factories and headquarters by 2025.

· Maintain a waste recovery rate of over 90% at Zero Waste certified sites.

· Reduce textile waste sent to final disposal by 20% within 3 years (from 2022).

Resource Efficiency

· A reduction in water consumption has been achieved in 2024 compared to 2022. The target has been exceeded and further minimisation is planned to achieve a 20% reduction by 2025.

· Reduce new garment purchases by 5% in 3 years (compared to 2023).

Emissions Reduction and Energy Improvement

· Reduce Scope 1 and 2 CO2 emissions per 1,000 bottles distributed by 35% by 2030 (compared to 2018).

· Maintain carbon neutrality in Scopes 1 and 2.

· Improve energy efficiency in facilities and reduce the electricity consumption indicator in 2025.

Social Objectives

Inclusion and Diversity

· Increase the recruitment of people at risk of social exclusion and people with disabilities in Aquaservice’s workforce in 3 years (from 2023).

Socially Responsible Suppliers

· Increase the amount spent on procurement from socially responsible suppliers within 3 years (compared to 2023).

7.4. Indicators and monitoring

Compliance with the objectives is monitored through a rigorous monitoring system, which assesses key indicators on a regular basis. This system makes it possible to identify progress, detect areas for improvement and ensure that the actions taken are aligned with the plan’s commitments.

Key indicators include:

· CO₂ emissions (tonnes) by scope and activity.

· Water and electricity consumption per unit of production.

· Waste recovery rate at certified sites.

· Progress on labour inclusion and responsible procurement.

Aquaservice’s Sustainability Plan establishes a solid framework for moving towards a more environmentally friendly and socially inclusive business model, reaffirming its leadership in sustainability through measurable and verifiable actions.

“At Aquaservice we believe that to take care of the environment, willpower is not enough. It requires a real commitment worked on day by day.”

Alberto Gutiérrez,
Aquaservice CEO

7.5. Integrated environmental management

At Aquaservice, environmental management focuses on the optimisation of resources, the responsible use of raw materials and the recovery of waste, promoting sustainable practices in all its operations.

Raw materials

Aquaservice promotes the use of materials that facilitate reuse and recycling, ensuring product quality. Packaging is designed with lighter and more sustainable materials, while 100% of Aquaservice’s paper cups are FSC or PEFC certified, guaranteeing responsible forest management.

Waste Management

In 2024, Aquaservice achieved a recovery rate of more than 94%. In addition, three new sites joined the Zero Waste certification, covering approximately 70% of the waste generated in the company. Reduction, proper segregation and recovery remain key pillars to minimise environmental impact.

Keys

Minimisation policy.

Reuse and recycling of coffee machines, containers and coolers.

Optimisation and recovery of waste.

Zero Paper Policy.

Digitalisation of administrative processes

Training and sensitisation of suppliers.

ODS 1. The end of poverty

Corporate social responsibility strategy of Aquaservice with Soul, which helps the most socially disadvantaged groups.

ODS 9. Industry, Innovation and Infrastructure

Innovation and technology are the driving forces behind Aquaservice’s growth, which is committed to solutions that generate the least possible impact on the planet.

ODS 6. Agua limpia y saneamiento

Aquaservice has developed initiatives to promote efficient water use at its seven production sites.

ODS 12. Responsible production and consumption

Aquaservice collaborates with suppliers that are close to us and have a sustainable business model.

ODS 7. Affordable and clean energy

More than 99% of the electricity contracted by the company comes from renewable
energy sources (GoO).

ODS 13. Climate action

The company is committed to both emissions reduction and offsetting. Thus, it became the first company in the sector to be 100% carbon neutral in Scopes 1 and 2.

ODS 8. Decent work and economic growth

AQS promotes local hiring in its work centres and favours the creation of quality employment in depopulated rural areas, where its production centres are located.

ODS 15. Life of terrestrial ecosystems

Aquaservice collaborates in reforestation projects in areas affected by fires such as the Sierra de Gredos and Galicia.

7.7. Materiality analysis

Aquaservice works to proactively and systematically identify and understand stakeholder expectations on sustainability. A materiality analysis is conducted on an annual basis to identify which issues are most relevant to them.

The aim of this exercise is to be able to integrate this information into our internal decision-making processes and thus define the sustainability strategy, prioritising actions that are focused on improving the perception of our impact on the environment of the different groups.

We structure our relationship with stakeholders into two levels: internal (the people who form part of the company, suppliers and shareholders) and external (customers, the environment and society in general). That is, those who are significantly affected by the company’s activities, products and services.

Stakeholder relations are based on continuous dialogue. This makes it possible to maintain cooperative relations and establish strategic alliances to move in the same direction. To articulate these relationships, Aquaservice adheres to the principles set out in various global and company-specific policies.

Phases of the materiality analysis process:
1. Understanding the context of the organisation.
2. Identification of actual and potential sustainability impacts, risks and opportunities.
3. Analysis and identification of material aspects related to sustainability issues.
4. Prioritise actions associated with the most significant impacts.

Aquaservice reviews and updates this analysis annually to know if there are changes in its business environment and in the expectations of its stakeholders that may affect the actions proposed by the company. This analysis will serve as a basis for strategic decision-making and resource allocation in the different areas of the company.

We generate positive impact through continuous dialogue with our stakeholders

We generate positive impact through continuous dialogue with our stakeholders

Materiality matrix

Aquaservice, dedicated to the distribution of bottled water with a cooler, conducts a materiality analysis to understand the issues that have a significant impact on society and the planet. The objective of this analysis is strategic, as it allows us to assess risks and detect opportunities that allow us to generate a positive impact on the environment.

We have our own methodology that allows the matrix obtained to be kept up to date and is reviewed annually. We have different instruments for dialogue and communication with its stakeholders in order to obtain information on which to base our actions.

7.7.1. Materiality matrix

Environment

  1. Water quality
  2. Climate change and environmental sustainability
  3. Climate change and resource scarcity
  4. Circular economy
  5. Carbon Footprint

Social sphere

  1. Health and safety of the product and people
  2. Corporate Social Responsibility and Commitment to Society
  3. Supply chain management
  4. Customer experience
  5. Responsible partnerships and stakeholder dialogue

Internal and business

  1. Ethical commitment and good governance
  2. Environmental, regulatory, and social compliance
  3. Commitment and involvement with people
  4. Diversity and equal opportunity
  5. Talent management and human capital development
  6. Innovation and product development

7.8. Carbon footprint and Net Zero target

In its commitment to sustainability and environmental protection, in 2021 Aquaservice became the first company in the bottled water sector to achieve carbon neutrality (Scope 1 and 2) in all its operations from the source to the customer’s home. This achievement is certified annually, consolidating its commitment to emissions reduction and offsetting.

Integrated Emission Reduction Strategy

Since 2018, Aquaservice has implemented a comprehensive strategy to measure, reduce and offset its carbon footprint by registering emissions annually with the Ministry for Ecological Transition and Demographic Challenge (MITECO). 

Its strategic approach is based on calculating, reducing and offsetting to minimise the impact of its operations. This strategy includes:

  • Measurement of emissions throughout its activity.
  • Monthly monitoring of energy consumption broken down by areas of activity.


Carbon Neutral Certification

Aquaservice’s commitment to carbon neutrality is endorsed by AENOR’s Carbon Neutral Certificate, which verifies both the calculation and offsetting of more than 100% of the emissions generated annually in scopes 1 and 2. This standard, based on PAS 2060, ensures that the company operates under a responsible and sustainable business model.

From 2021, Aquaservice has strengthened its strategy with the Net Zero target, which aims not only to offset, but also to progressively reduce emissions from all its operations.

This strategic plan includes initiatives to optimise processes, reduce energy impact and promote an increasingly environmentally friendly business model.

The combination of innovation, technology and a sustainable vision has positioned Aquaservice as a leader in the sector, setting the standard for emissions reduction and carbon neutrality in the industry.

Aquaservice compensation projects

Aquaservice reinforces its commitment to sustainability through environmental and social projects focused on reforestation, access to drinking water, biodiversity protection and clean energy generation. These initiatives demonstrate their active contribution to the care of the planet and the well-being of communities.

+650

Trees planted from deforestation projects: pine, holm oak, ash, birch and native hardwoods.

A global commitment to the planet

These projects reflect Aquaservice’s vision of integrating environmental sustainability and social development into its business model, actively contributing to the protection of the environment and the well-being of the communities in which it operates.

Reforestation in Galicia and Ávila

In collaboration with CO₂ Revolution, Aquaservice has participated in the reforestation of Silvoso, in Pontevedra, an area affected by forest fires. The project includes the planting of species such as Pinus pinaster subsp atlantica and a mix of native hardwoods to help regenerate the ecosystem.

In addition, together with Bosques Sostenibles, the company has contributed to the recovery of areas in the Garganta de Obreguilla (Ávila), devastated by fires. This initiative includes the planting of pines, holm oaks, ash trees, oaks, birches and serval trees, promoting local biodiversity.

Biodiversity Conservation in Brazil

Aquaservice collaborates in the REDD Rio Preto-Jacundà project, dedicated to protecting biodiversity in the Brazilian rainforest. This programme aims to reduce forest degradation and avoid unplanned deforestation, ensuring the conservation of this critical ecosystem.

Clean energy in Brazil

Within the framework of the Santa Clara I to VI wind farms, Aquaservice supports the implementation and operation of seven wind power plants, which contribute 726,712 MWh/year of clean energy to Brazil’s National Interconnected System. This project contributes significantly to the reduction of Greenhouse Gas (GHG) emissions and promotes the use of renewable energy sources.

Access to Drinking Water

In the Clean Drinking Water Diana project, Aquaservice has improved access to safe drinking water for more than 6,500 people in five communities in Madagascar. This initiative not only guarantees a vital resource, but also boosts economic and social development, allowing families to cultivate their fields and improve their diets.

7.9. Sustainable production centres

Aquaservice reinforces its commitment to sustainability and quality at its production sites by reducing emissions, using renewable energy and complying with international quality and food safety standards.

In the last six years, Aquaservice has reduced emissions from its production sites by 64%, and more than 99% of its electricity comes from Guarantee of Origin (GoO) certified renewable sources.

Food Quality and Safety Certifications

Aquaservice renewed ISO 9001:2015 certification at all its locations and maintained IFS Food certification at its springs in Camporrobles, Cogollos de Guadix, León, Ribagorza and Gran Canaria.

Environmental management

The ISO 14001:2015 certification endorses Aquaservice’s environmental management, identifying and minimising its impact. During 2024, internal and external audits were conducted at production sites and branches to ensure compliance with applicable environmental standards and legal requirements at each location.

“We strive for process efficiency and responsible use of resources with a constant focus on innovation and technology to achieve 100% sustainable operations.”

José Ramón Alonso,
director Aquaservice Supply Chain.

64%

of energy consumption with a Guarantee of Origin (GoO) certificate.

99%

of energy consumption with a Guarantee of Origin (GoO) certificate.

7.11. Commitment to sustainable mobility

Aquaservice reinforces its commitment to sustainability by promoting a more efficient and cleaner fleet, focusing on decarbonisation and the use of advanced technologies. The company has 13 100% electric vehicles, consolidating its position as a pioneer in the use of an electric fleet in Spain.

Technology management and operational efficiency

Aquaservice has implemented a telemetry and centralised monitoring system to optimise fleet management. This approach, together with its strategy of proximity between branches and customers, has allowed it to improve routes, maximise vehicle use and reduce emissions. In addition, the plan to install Advanced Driving Assistance Systems (ADAS) increases safety and efficiency, ahead of future European regulations.

Renewal and reduction of emissions

Aquaservice’s fleet has an average age of less than 4 years, ensuring a lower environmental impact. The new vehicles, equipped with Euro 6e engines, reduce NOX emissions by up to 90% compared to Euro 5 models.

These measures have enabled Aquaservice to achieve a 6.8% reduction in emissions (scope 1) in 2023 compared to 2022, reaffirming its leadership in sustainable mobility.

Movilidad_sostenible_Aquaservice

7.12. Sustainable innovation

For Aquaservice, innovation is a key element of differentiation and growth. With an integrated approach, the company has an Innovation department and a Technology and Information department integrated into management and supported by development, cybersecurity and systems teams, which lead the digital transformation and sustainability of its operations.

Innovation for sustainability and security

The application of advanced technology has enabled us to develop solutions that have a positive impact. The Innovation and Digital area has implemented tools such as the native APP for customers, which facilitates the self-management of the service, allowing orders to be modified, invoices to be managed or queries to be resolved from a Smartphone. This functionality is used by more than 70% of household customers.

For business customers, Aquaservice offers a web portal that centralises information and allows for quick and efficient management. In parallel, the data science area applies machine learning technologies to predict consumption, automate requests and optimise delivery routes, improving customer experience and reducing environmental impact. The company has also implemented advanced cyber security systems to ensure the protection of data and the security of its operations.

“Innovation is one of our values. At Aquaservice, we are open to trial and error, always committed to improving the experience of our teams and customers.’”

Nacho Bauset,
Director of Innovation at Aquaservice.

Innovacion_sostenible_Aquaservice

Technology and Efficiency

Technology is the driving force behind operational efficiency at Aquaservice. From supply chain to delivery optimisation, Big Data tools are applied to improve load planning and route performance. This approach allows tasks to be automated, errors to be reduced and a more sustainable and higher quality service to be provided.

Open Innovation

Open innovation is an essential part of Aquaservice’s corporate culture, being integrated transversally in all areas of the company. This approach enables the development of internal and external solutions, adapting to the needs of customers and society.

The methodology of the innovation area includes:

· Annual internal innovation programme, where challenges are identified in the business areas.

· Prioritisation of projects with short/ medium term impact that require external collaboration.

· Strategic alliances with Plug and Play to identify companies and technologies that offer solutions to the challenges identified. In addition, there is an internal competition which, through an annual call for proposals, allows any member of the team to propose innovative initiatives.

Applied Sustainability

Technology also aims to improve safety and sustainability in operations. For example, a high percentage of the fleet is equipped with MobilEye technology, which uses satellite-connected alerts to prevent risks and protect drivers, pedestrians and cyclists.

With this continuous commitment to innovation and sustainability, Aquaservice reinforces its commitment to provide an efficient, safe and environmentally friendly service, leading the transformation of the sector.

Big Data is applied in processes such as optimising loads and improving route performance

Big Data is applied in processes such as optimising loads and  improving route performance

8.1. Code of Conduct: ethical and professional commitment

Codigo_de_conducta_compromiso_etico_y_profesional_Aquaservice

At Aquaservice, ethics and transparency are fundamental pillars of its business model. These practices are integrated transversally in its corporate culture, orienting daily decisions towards respect for people and the environment.

Ethical commitment, one of the most important aspects for Aquaservice, is based on a series of values supervised by the Compliance Committee.

Code of Conduct

Aquaservice’s Code of Conduct establishes essential principles that guide the actions of all the people who form part of the company, promoting values such as integrity, professionalism and respect. This code reflects the absolute rejection of corruption, defined as the misuse of the brand for personal enrichment or the enrichment of others through favours, fraud or bribery.

Aquaservice encourages honest and responsible actions with
all the agents with whom it collaborates, and prosecutes actions contrary to these principles.

Code of Conduct of Aquaservice

Key principles of the code of conduct

Integrity
Act in an ethical and responsible manner, ensuring confidentiality, respect for corporate values and zero tolerance for corruption.

Professionalism
Innovate and continuously improve to offer quality products and services, prioritising economic and environmental sustainability.

Respect
Defend and recognise human and labour rights, fostering honest relationships with employees, suppliers and the environment.

8.2. Transparent governance:
Accountability in Decision-Making

Aquaservice’s governance structure consists of:

Board of Directors: Responsible for defining the corporate strategy, guaranteeing the organisation of the company and promoting quality, knowledge and innovation.

Steering Committee: Led by the CEO, it ensures the functioning of the organisation and compliance with established policies and procedures. This committee is made up of the following departments: Production and Environment, Finance, Information Technology, Innovation and Digital Channels, Marketing and Communication, Commercial and Logistics, Customer Experience and People and Culture.

Aquaservice reinforces its commitment to transparency through biannual meetings in which the general manager informs the entire organisation about the company’s results and situation, complementing monthly reports to middle management.

8.3. Regulatory compliance

Aquaservice’s commitment to social responsibility translates into strict compliance with current legislation, respect for human rights and sustainability in its activity.

Regulations and Best Practices

· Alignment with ILO, core conventions, promoting freedom of association, equal opportunities and the eradication of child and forced labour.

· Implementation of the Organisational and Management Model for the Prevention of Criminal Risks approved in 2020, which includes anti-corruption and anti-bribery measures.

Outstanding Results

· In 2022 and 2023, there were no regulatory breaches in environmental, data protection, corruption or human rights violations.

· Internal and external audits reinforce compliance with these commitments, ensuring the utmost rigour in all operations.

“At Aquaservice, our growth is a reflection of the collective effort of a team committed to the values that define us. These values drive us to innovate, to continuously improve and to stay true to our circular economy model, which puts people and the planet at the heart of our business.

Every customer who trusts us is a sign that we can deliver a quality service while contributing to a positive impact. Together, we continue to build a more sustainable future. ”

Alberto Gutiérrez,
Aquaservice CEO

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Message from
Alberto Gutiérrez

More than 27 years have passed since Aquaservice began its journey, and since then, our business model has been a true example of circular economy. From the very beginning, we knew we had to develop a proposal that would create value both for people and for the planet. Our goal has always been to pursue a more sustainable future for the industry and to offer innovative solutions that make hydration more convenient and environmentally friendly.

As of the end of 2024, the company has grown to a team of over 3,380 people, spread across 77 branches and 7 production centers located at water springs. We now serve nearly 800,000 customers. Furthermore, 2024 has been a key year of expansion, marking our leadership in the Iberian Peninsula with the start of operations in Portugal, following the opening of our new branch in Porto and the acquisition of Eden Springs Portugal, the market leader in the country. This milestone not only strengthens our position in the sector but also sets the stage to double our presence in the Portuguese market over the next five years.

The dedication and commitment of everyone who is—and has been—part of Aquaservice has been essential in shaping our corporate culture as a true competitive advantage. We are united by a strong sense of belonging and a shared purpose: to enhance people’s well-being in their daily lives.

As a company, we continue to grow, guided by three fundamental pillars:

The first is people. We are committed to caring for our team—our most valuable asset—while also strengthening our bond with customers and society.

Through our corporate social responsibility program, “Aquaservice with Soul”, we work to improve the quality of life of vulnerable communities and give back to society a part of what we receive.

The second is sustainability. Our native business model in circular economy allows us to offer a bottled water service with a cooler that maximises the reuse of containers and coolers and guarantees their recycling at the end of their useful life. We continue to promote the efficient use of natural resources, to invest in renewable energies and to make progress in reducing our carbon footprint. As a result, we maintain our commitment to AENOR Circular Economy certification and remain 100% Carbon Neutral by offsetting our Scope 1 and 2 emissions.

The third is technology and innovation. We continue to invest in a strong technological foundation to improve the efficiency of our processes, optimize the customer experience, and reduce environmental impact.

This year has also been one of resilience, due to the heavy flooding that severely affected the Valencia region, causing tragic human losses, damaging infrastructure, and impacting many lives. As a company committed to society, we focused our efforts on supporting the affected communities, collaborating on
relief efforts, and providing assistance through our “Agua Solidaria” program to ensure that people had access to essential resources and water from the very beginning. At the same time, we faced significant challenges ourselves: safeguarding our employees and working to restore operations at both our main production center and our principal distribution depot in Valencia, which were completely flooded and consequently devastated.

In this report, we share how sustainability is embedded in everything we do to create a positive impact on society and the planet. Together with our customers, we remain committed to transforming the way we hydrate toward a more sustainable future.

Get to know us
better

Through our corporate social responsibility program, “Aquaservice with Soul”, we work to improve the quality of life of vulnerable communities and give back to society a part of what we receive.

The second is sustainability. Our native business model in circular economy allows us to offer a bottled water service with a cooler that maximises the reuse of containers and coolers and guarantees their recycling at the end of their useful life. We continue to promote the efficient use of natural resources, to invest in renewable energies and to make progress in reducing our carbon footprint. As a result, we maintain our commitment to AENOR Circular Economy certification and remain 100% Carbon Neutral by offsetting our Scope 1 and 2 emissions.

The third is technology and innovation. We continue to invest in a strong technological foundation to improve the efficiency of our processes, optimize the customer experience, and reduce environmental impact.

This year has also been one of resilience, due to the heavy flooding that severely affected the Valencia region, causing tragic human losses, damaging infrastructure, and impacting many lives. As a company committed to society, we focused our efforts on supporting the affected communities, collaborating on relief efforts, and providing assistance through our “Agua Solidaria” program to ensure that people had access to essential resources and water from the very beginning. At the same time, we faced significant challenges ourselves: safeguarding our employees and working to restore operations at both our main production center and our principal distribution depot in Valencia, which were completely flooded and consequently devastated.

In this report, we share how sustainability is embedded in everything we do to create a positive impact on society and the planet. Together with our customers, we remain committed to transforming the way we hydrate toward a more sustainable future.

Get to know us better

2

Our
purpose

At Aquaservice we work to improve the wellbeing of people in their daily lives through a convenient and sustainable bottled water service with a cooler.

Our business model is based on a native circular economy system that works to generate value for people and the planet.

278

million €

Turnover in 2024

797.274

Aquaservice Customers
in Spain and Portugal

3.380

People who make up part of Aquaservice

+15,8%

compared to 2023

461

Jobs created
in 2024

70

Branches within Spain and Portugal

64%

less emissions at its production sites over the last 5 years

18.000t

Saving on single-use plastic with our reusable 20-litre bottle

7

Natural mineral water springs and spring water

1.000l

distributed thanks to the reuse of a 20-litre bottle

Certified sustainability

Pioneers in the sector with AENOR certificates for the Circular Economy strategy in Carnon Neutral, Zero Waste and contribution to the SDGs

100%

electric

First in Spain to deliver with a 100% electric truck in the 7.5t segment

Leaders in
the Iberian
Peninsula

Branch

Spring

3.1. Aquaservice in figures

Growth in the number of customers

Development of turnover

3.2. Major milestones in 2024

Aquaservice starts its activity in Portugal with the launch of the spring in Corgas Largas and the opening of the branch in Oporto.

In July, Aquaservice acquires Eden Springs Portugal consolidating its leadership in the Iberian Peninsula.

The group of volunteers from Aquaservice with Soul wins the prize for Corporate Volunteering in the IX Awards for Volunteering in the Valencian Community, organised by the Plataforma de Voluntariat de la Comunitat Valenciana (Valencian Community Volunteering Platform).

Aquaservice renews its AENOR certificate for its Circular Economy Strategy and contribution to the SDGs

Pioneer in aid and solidarity with those affected by the DANA storm (Spanish acronym for “Depresión Aislada en Niveles Altos”, meaning isolated depression at high levels) in the Valencia Region.

3.3. Internationalisation
and leaders in the Iberian Peninsula

In 2024, Aquaservice took a key step in its internationalisation strategy with its entry into the Portuguese market. In March, the company acquired and commissioned the Corgas Largas spring, located in the natural enclave of Gouveia, a strategic location that allows it to efficiently supply the north of Portugal and the west of Spain. This first phase was followed by the opening of its first branch in Porto, consolidating its presence in the country.

As part of the second phase of its expansion, in July 2024 Aquaservice acquired Eden Springs Portugal, adding 150 new professionals to its team, who join the Aquaservice family. The operation also added more than 45,000 customers in Portugal and a new spring in Coruche, strengthening the company’s production capacity. This acquisition made Aquaservice the market leader in the distribution of bottled water with coolers in the Iberian Peninsula, consolidating its position as a leader in the sector.
At the end of 2024, Aquaservice had 9 branches in Portugal and 2 springs.

At the end of 2024, Aquaservice had 9 branches in Portugal and two springs.

“The acquisition of Eden Springs Portugal represents a significant milestone in the history of Aquaservice. This operation consolidates our leadership in the Iberian Peninsula, opening up new opportunities to grow and improve our service to our customers in both markets. service to our customers in both markets.”

Alberto Gutiérrez,
Aquaservice CEO

4.1. About us

Founded in 1997, Aquaservice is the leading company in the distribution of bottled water with coolers in Spain and Portugal. Since its inception, it has developed a 100% native circular economy model, which reuses and sanitises its bottles to recycle them at the end of their shelf life, consolidating itself as a leader in sustainability within the sector.

As of the end of 2024, Aquaservice has 7 production centres located in natural mineral water and spring water springs, from which it supplies its 77 branches throughout the Iberian Peninsula and the Balearic and Canary Islands and, for the first time, its operations in Portugal. With this expansion, the company has started to offer its 100% circular solution also in our neighbouring country, reinforcing its commitment to take its sustainable model beyond Spain’s borders.

Today, Aquaservice serves more than 797,274 home and business customers, marking a new milestone in its growth.

It is the only brand to offer a large-scale, fully circular solution for bottled water in Spain and Portugal. Its mission is to inspire a more sustainable future for the industry and the planet, constantly innovating so that more and more people can consume water in a convenient and environmentally friendly way.

To guarantee excellence in its service, Aquaservice had a team of 3,380 people at the end of 2024, 15,8% more than the previous year, who work daily to offer a more responsible and efficient consumption model.

4.3. Evolution of Aquaservice

First production at the Cogollos de Guadix (Granada).

2015

Acquisition of the Camporrobles spring (Valencia).

2016

1997

Aquaservice was born with a clear philosophy: to be people-centred: Team, Customers and Society.

2004

Entry to the residential market.

2014

Incorporation of the home-delivery coffee service along with the scheduled delivery.

2018

  • Extension of the Cogollos de Guadix spring (Granada).
  • First in the bottled water sector to register its emissions of CO2 with the Ministry of Ecological Transition.
  • Purchase of the Virgen del Camino spring (León).
  • Consolidation of its Sustainable Supply Chain strategy with the largest hybrid delivery fleet in Europe.

2019

  • 1st in the water sector to be 100% carbon neutral in all its operations.
  • Pioneer in electric mobility: first 7.5 tonne last-mile electric delivery vehicle.

2021

  • 1st in the water sector with Aenor Zero Waste certification.
  • 1st company in the food sector to verify its strategy of contribution to the SDGs awarded by SGS.
  • 1st in Spain to use biomethane as fuel for its last mile delivery fleet.

2022

  • Acquisition and start-up of the first Aquaservice spring in Portugal and opening of the branch in Porto.
  • Acquisition of Eden Springs Portugal and consolidates its leadership in the Iberian Peninsula.

2024

2020

  • Purchase of the fourth spring in Ribagorza.
  • Creation of the Agua Solidaria project and unification of its Corporate Social Responsibility strategy Aquaservice with Soul.

2023

  • 1st in the bottled water sector to have the AENOR certificate for the Circular Economy strategy.
  • Acquisition and commissioning of the Ingenio spring (Gran Canaria).

4.3. Evolution of Aquaservice

  • 1997

    Aquaservice was born with a clear philosophy: to be people-centred: Team, Customers and Society.

     

  • 2004

    Entry to the residential market.

     

  • 2014

    Incorporation of the home-delivery coffee service along with the scheduled delivery.

     

  • 2015

    First production at the Cogollos de Guadix (Granada).

     

  • 2016

    Acquisition of the Camporrobles spring (Valencia).

     

  • 2018

    • Extension of the Cogollos de Guadix spring (Granada).
    • First in the bottled water sector to register its emissions of CO2 with the Ministry of Ecological Transition.

  • 2019

    • Purchase of the Virgen del Camino spring (León).
    • Consolidation of its Sustainable Supply Chain strategy with the largest hybrid delivery fleet in Europe.

  • 2020

    • Purchase of the fourth spring in Ribagorza.
    • Creation of the Agua Solidaria project and unification of its Corporate Social Responsibility strategy Aquaservice with Soul.

  • 2021

    • 1st in the water sector to be 100% carbon neutral in all its operations.
    • Pioneer in electric mobility: first 7.5 tonne last-mile electric delivery vehicle.

  • 2022

    • 1st in the water sector with Aenor Zero Waste certification.
    • 1st company in the food sector to verify its strategy of contribution to the SDGs awarded by SGS.
    • 1st in Spain to use biomethane as fuel for its last mile delivery fleet.

  • 2023

    • 1st in the bottled water sector to have the AENOR certificate for the Circular Economy strategy.
    • Acquisition and commissioning of the Ingenio spring (Gran Canaria).

  • 2024

    • Acquisition and start-up of the first Aquaservice spring in Portugal and opening of the branch in Porto.
    • Acquisition of Eden Springs Portugal and consolidates its leadership in the Iberian Peninsula.

4.4. Product and service

In your home

In your home

At your company

Returnable and reusable 20l bottles

Aquaservice produces and reuses its own 20-litre bottles. Its activity is focused on offering a bottled water service with a native cooler within the circular economy.

Cooler

In order for its customers to enjoy the convenience of the service, Aquaservice provides them with a modern top-quality cooler, equipped with a double tap with adjustable temperature: natural, cold, colder or hot (perfect for preparing infusions or cooking recipes).

At your company

At your company

Aquaservice professional

With our integrated water solutions for companies, you can choose the option that best suits your needs:

Water service with a cooler

dispensador-azul

Points of Use

fuente de red_Aquaservice

Combine both services

fuente de red_Aquaservice
dispensador-azul.svg

Points of Use

With our Points of Use service you can have water directly from your company’s primary water supply in a convenient and sustainable way.

To complement

To complement

At your event

Aquaservice Mini

The only brand on the market that makes PET bottles returnable. In this way, with the simple gesture of depositing the empty bottles, the delivery team is responsible for collecting them and placing them in a clean recycling circuit.

Café Aquaservice

Coffee service with home deliveries and the consignment of an automatic coffee machine. All the coffee distributed bears the Rain Forest Alliance seal that certifies the cultivation of sustainable agriculture, with social opportunities for the farmers, their families and the planet.

Thermal bottles Aquaservice

In a 500ml and 250ml format, all Aquaservice customers have the option of purchasing thermal bottles that help keep water cold for 24 hours so they can take it with them wherever they go.

At your event

At your event

With the aim of transforming events into a more sustainable version, more than 600 events organised all over Spain opted for sustainability by relying on Aquaservice in 2024.
Musical, cultural and sporting events, corporate events, filming, festivals, fairs, catering, conferences and congresses.

4.5. Discover our springs

100% of our source is natural mineral water and spring water.

At our 7 springs, we balance their mineralogical composition with the most advanced technology to achieve a light beverage, very low in sodium, pH neutral and very smooth on the palate.

Springs in Portugal

  • Sobreiros (Coruche)
  • Corgas Largas (Gouveia)
Springs in Spain
  • Ribagorza (Huesca)
  • Camporrobles (Valencia)
  • Virgen del Camino (León)
  • Cogollos de Guadix (Granada)
  • Ingenio (Gran Canaria)

Meet our springs

4.6. The positive impact of Aquaservice

Thanks to its circularity, a 20-litre Aquaservice bottle can dispense up to 1,000l of water and saves 32 kilos of single-use plastic. Therefore, every person, every customer, every event that chooses Aquaservice for hydration has a direct positive impact on the environment.

In 2024, thanks to the Aquaservice service, more than 18,000 tonnes of single-use plastic were avoided. Every Aquaservice customer is making a significant contribution to the well-being of the planet.

For this reason, the company was the first company in the bottled water sector to obtain the AENOR Circular Economy Strategy certificate. A certificate it renews every year and continues to work on to inspire a more sustainable future by innovating so that more and more people can drink water in a comfortable and sustainable way.

20l

bottles in its shelf life

2.000

bottles

1.000l

water

32kg

single-use plastic avoided

20l

bottles in its service life

2.000

bottles

1.000l

water

32kg

single-use plastic avoided

4.7. Value chain: process and suppliers

All production and bottling is carried out under the strictest quality controls.

At each of the production centres, where Aquaservice’s natural mineral water springs are located, we have our own laboratory and a specialised technical team that carries out exhaustive controls to guarantee the best quality and purity of our products.

Aquaservice’s water is made in our production facilities from natural mineral water using state-of-the-art technology.

During the production process we balance its mineralogical composition to achieve a light, pH-neutral beverage that is very smooth on the palate. Always the same taste. Always perfectly balanced. Always perfect.

What is Aquaservice water like?

Water-based
natural minerals

Neutral pH and very low sodium content

Maximum techno- logical innovation

Smooth on
the palate

Proper balance of electrolytes

Quality
guaranteed

Our product is recognised by the Spanish Heart Foundation

4.8. Quality control and safety

Aquaservice has a quality management system in ISO 9001:2015 whose objective is to guarantee the safety of the product and the quality of the processes, products and service. This certification is renewed on an annual basis, maintaining the highest quality standards.

In 2024, the IFS Food safety certification was renewed for the Camporrobles, Cogollos de Guadix, León, Canarias and Ribagorza springs.

In addition, in 2024, the IFS Logistics version 2.3 food safety certification was renewed in the Paterna, Granada, Coslada, Ulldecona, Villajoyosa, Jerez, Getafe and Hospitalet branches, and certification was obtained in the Alicante, Gerona and Vigo branches.

Aquaservice has a traceability system that allows it to control 100% of its service process

Aquaservice has a traceability system that allows it to control 100% of its service process

Servicio_Aquaservice_memoria_de_sostenibilidad_2024

Quality and safety

Laboratories
at production
sites

Full product
traceability

safety

Road

State-of-the-art

technology

Cutting-edge technology in bottle washing

Each bottle collected from each customer is subjected to a strict washing and sanitising procedure in each of the production centres, using the most advanced technology on the market to guarantee maximum food safety.

Full traceability of every single bottle

From the production centres, the bottles are distributed to the different branches, from where they are delivered directly to homes and companies with a QR code that allows each bottle to be tracked.

Commitment to supplier companies

Aquaservice implements various controls on its suppliers to ensure the quality of all its products and services. In addition, the supplier approval policy prioritises national companiesand seeks proximity to ours logistics centres.

Aquaservice has the international IFS Food certification of the Global Food Safety Initiative (GFSI) at its production sites with an excellent level. This certification ensures the highest level of food safety throughout the bottling process, thus guaranteeing the safety of the product.

The IFS Logistics Standard certifies the quality and safety of the company’s logistics activities and includes the warehousing, loading and unloading processes in our facilities.

4.9. Commited to our customers

A convenient and sustainable service focused on the customer and the planet

At Aquaservice, all of us share the same mission: to offer the best service to those who place their trust in us. Our service model, based on circular economy, seeks to build a more sustainable future in both homes and workplaces.

We are committed to reuse and recycling. Our packaging and products are designed for responsible consumption; they are reused, and at the end of their shelf life they are recovered. This approach reduces plastic waste from water consumption, providing a real benefit to the environment and to our customers.

From the spring to home without leaving a trace

From the spring to home without leaving a trace

The keys to
Aquaservice service:

Our own team

At Aquaservice, all the people involved in the service are part of our staff. This allows us to establish trusting relationships with our customers, who often know their delivery man personally, creating a close and lasting bond.

Efficient and personalised service

Speed and punctuality are essential to our customer service. Every interaction is geared towards ensuring total satisfaction, backed by our positive culture attitude.

Our service channels include:

· Private area on the website: It allows customers to manage their service autonomously.

· Mobile APP: Designed for households looking for convenience in managing their service.

· Telephone and e-mail: Personalised support from Monday to Friday, from
8.30 am to 7.30 pm.

· Direct contact with the delivery person: thanks to advanced software, customers can resolve questions during delivery.

· ‘The voice of the customer”: An innovative tool that allows you to record messages and send them directly to our offices from the APP.

NPS 73

excellent

Our customers rate us with a Net Promoter Score (NPS) of 73, an indicator that reflects an excellent level of satisfaction. This index, which is measured between -100 and 100, is evidence of their trust and confidence in the Aquaservice service.

5.1. The importance of
people to Aquaservice

Aquaservice, leader in the distribution of bottled water with a cooler in Spain, has been revolutionising water consumption in our country for 27 years.

The business model, based on a native circular economy system, places people and the planet at the centre of all its operations. This approach has allowed us to offer a high quality service, marked by innovation and constant transformation.

The strategic pillar underpinning Aquaservice’s sustainable growth is its commitment to people, articulated in three fundamental areas: the Aquaservice team, customers and society.

In addition, Aquaservice prioritises health and safety in the workplace, consolidating a corporate culture that makes people the driving force behind its success.

The 3 pillars of Aquaservice's commitment to people:

repartidor_2

Aquaservice team: promoting quality employment, attracting and retaining talent, and promoting diversity and equal opportunities.

clientes_2

Customers: Aquaservice offers a convenient and sustainable service.

sociedad_2

Society: Aquaservice gives back to society all the good it offers as a company by helping the groups that need it most.

People are at the heart of our business and have enabled our corporate culture to make a competitive difference

People are at the heart of our business and have enabled our corporate culture to make a competitive difference

5.2. Culture of well-being at Aquaservice

At Aquaservice, the culture of well-being is an intangible that can be felt in every corner of the company. It is a commitment to the integral care of the people who form part of each team, promoting their well-being, accompanying them in their personal and professional development, and supporting them in all stages of their growth within the company.

Our priority is that each person feels valued, listened to and supported. That’s why we work to customise our wellness initiatives, ensuring that each measure responds to the unique needs of all teams.

At Aquaservice, wellness is not a resource, but a commitment

At Aquaservice, wellness is not a resource, but a commitment

Main Well-being and Work-Life Balance Initiatives in Aquaservice

Training and Professional Development
Access to a corporate platform, language training and promotion of own leadership style.

Flexible Working Day
Implementation of ‘Aquaflex’ to promote schedules adapted to the needs of each team.

Advances and Financial Benefits
Access to salary advances (Payflow) and advantageous conditions on financial products.

Family support
Aquaservice supports families in vulnerable situations, such as those affected by the DANA.

Family Conciliation Leave
Options such as parental leave and special leave for family needs.

Social Benefits
Introduction of measures such as the childcare cheque to support the family economy, medical insurance, Aquaservice Advantages Club with special discounts and access to subsidised canteen and restaurant vouchers.

Corporate Social Responsibility Programmes
such as Aquaservice with Soul, reflect the company’s social commitment.

5.3. We are committed to stable and quality employment

The growth of Aquaservice’s activity means the creation of new jobs. At year-end 2024, the company had a total of 3,380 people in its team, 461 more than the previous year, representing a 15,8% growth in the team compared to the previous year.

This sustainable growth is the result of its commitment to people. Aquaservice is continually opening new positions to reinforce its teams throughout Spain, through the ‘Work with us’ section on its website.

At Aquaservice, permanent and full-time contracts predominate, both for men and women. Currently, 71% of contracts are of this type. In addition, more than 34% of middle managers have been with the company for more than a decade.

In the last five years, Aquaservice has reaffirmed its commitment to people, creating more than 1,500 jobs throughout Spain to strengthen the different teams that make up the company.

One of the key priorities of Aquaservice’s corporate culture is to foster collaborative work environments that encourage individual and collective talent. The company focuses on job creation, prioritising the recruitment and retention of talent, diversity and equal opportunities, as well as occupational health and safety.

15,8%

Growth of the team Aquaservice

61,5%

Contracts are permanent and full-time

34%

Middle management with 10 years at Aquaservice

‘At Aquaservice we are proud of the continuous growth of our team, consolidating our position as a leader in job creation in Spain.
Our team, the bearer of our values and corporate culture, is the driving force
behind our daily efforts to offer the best service to our customers.’

Eugenio de Miguel, director
of Aquaservice’s People and Culture.

5.4 Talent management and development of people

The development of individual and collective talent is key to the evolution and transformation of Aquaservice, driven by the passion and commitment of its team.

Our own leadership style

Aquaservice has its own Leadership Style, developed through an itinerary that more than 250 managers go through every year. This approach provides a roadmap for developing exceptional leaders who are able to motivate, engage and value their teams.

Developing talent

The company uses the internal Talent platform to evaluate individual performance, foster professional growth and identify opportunities for improvement.

In 2024, leadership training hours were doubled and access to the Aquaservice University platform increased by 30%.

Continuing education

The Training and Talent area promotes continuous learning, strengthening skills and knowledge to ensure the present and future development of each person.

Key points:

Annual training plan provided by internal or external experts.

Individual pathway and talent management to enhance potential.

Continuous online training through the Aquaservice University.

Improving team management skills.

5.5. Inclusion, diversity and equal opportunities

At Aquaservice, equality between women and men is a strategic principle integrated in its Corporate and Human Resources Policy.

Equal opportunities

Aquaservice was a pioneer in implementing its Equality Plan, reaffirming its commitment to policies that promote equality at all levels and groups in the company.

Non-discrimination

The company has a code of ethics and conduct based on equality and non- discrimination. It also has a protocol for the prevention of and action against psychological, sexual and gender-based harassment, applicable in all areas.

Actions that promote equality in all teams:

Access and management of information tools

Inclusive work processes centred on merit and skill

Personalised career and training plan

Balancing work and family life

inclusion_diversidad_e_igualdad_Aquaservice_Memoria_de_sostenibilidad_2024

Accessibility

Aquaservice ensures universal accessibility in all its branches, eliminating architectural barriers and guaranteeing that people with reduced mobility can access any workstation or work area.

Work Integration

Aquaservice promotes the inclusion of people with disabilities through direct hiring or in collaboration with Special Employment Centres. It highlights its Impulsa la Inclusión programme, developed together with the Randstad Foundation, to support the professional development of these people within the company.

Since 2023, the company has been working with initiatives such as the Disability Culture and Awareness Days and training plans in selection processes, promoting integration and highlighting the benefits of diversity in terms of talent and inclusion.

‘I am very proud to be
working at Aquaservice
and I would like to do so
for many years to come.’

Adrián Agrelo,
Aquaservice receptionist.

Jornadas_de_la_Cultura_y_Conocimiento_de_la_Discapacidad_Aquaservice_Memoria_de_sostenibilidad_2024

5.6. Health and safety at work

At Aquaservice, creating safe and healthy working environments is a top priority.

Commitment to health
The Aquasalud area leads initiatives, training and actions aimed at improving and protecting the health and safety of all teams at work.

Safe and Sustainable Mobility
The Safe and Sustainable Mobility Plan, focuses on the continuous improvement of the fleet, constant training, team awareness and commitment to society.

ISO 45001 Certificate
Aquaservice has obtained ISO 45001 certification for occupational health and safety management systems at its production centres located at natural mineral water springs in Camporrobles (Valencia), Cogollos de Guadix (Granada), Ribagorza (Huesca) and Virgen del Camino (León).

The ISO 45001 standard assesses the performance of organisations that wish to improve their Occupational Health and Safety performance by working to ensure safe working environments.

The 3 central axes of the Aquasalud plan are:

Improved safety coefficient.

Increased training in prevention.

Preventive culture with all team leaders.

seguridad_laboral_Aquaservice_04

5.7. Ambassadors of corporate culture

Corporate culture is one of the fundamental pillars of Aquaservice. Its eight values are the engine that drives every person in the company to do their best to deliver exceptional service.

Ambassadors of Culture Project

Each year, this project trains people from different teams in experiential workshops designed to strengthen cooperation and alignment around Aquaservice’s values. It encourages values to act as the ‘glue’ that binds and unites the team. Those selected are the recipients of the previous year’s culture award.

Initiatives to Promote Culture

To promote and care for corporate values, Aquaservice develops various activities that strengthen communication and connection between teams:

· Cultural visits to branches and springs

· Monthly breakfasts with the General Director, bringing together people from different areas and branches.

· Annual company-wide meeting.

· Open days at the springs’ production centres.

· Motivational and team building activities to connect teams.

In 2024, the number of participants in cultural visits increased fivefold compared to 2022, reflecting the unity and commitment of the team in all branches.

Internal awards and recognition

· Annual Culture Awards to people who have best represented the company’s values.

· Award for individual and team performance.

5.8. The society that moves us: Aquaservice with Soul

Aquaservice_con_alma_Olimpiadas_2024

Since its beginnings, Aquaservice has sought to give back to society part of what society has given it as a company. Aquaservice with Soul, its Corporate Social Responsibility strategy, focuses on supporting the groups that need it most.

Created in 2021, this initiative has the involvement of the entire organisation, including a network of more than 300 volunteers distributed throughout the branches in Spain.

Aquaservice collaborates continuously with more than 50 organisations and NGOs such as the Valencia Foundation through its Valencia CF Inclusive team that competes in the Genuine League, Asindown, Aladina Foundation, Red Cross, Spanish Association Against Cancer, AVAPACE, AFANION, Payasospital and Moms in Action among other organisations.

Aquaservice with Soul, areas of action:

Inclusion

Social

Environ-

ment

Health

safety

Road

Meet Aquaservice with Soul →

5.8.1. Immediate support for those affected by the DANA in the Valencian Community

106.000l

donated through official organisations (UME, Generalitat Valenciana, Red Cross and Food Bank).

At Aquaservice we continue to work proactively to ensure the well-being of all, and to help all affected areas return to normal.

‘Aquaservice responded straightaway to the DANA storm emergency, activating measures to protect our team and collaborating with organisations and security forces to distribute more than 106,000 litres of water to the affected areas. We are committed to being there for people when they most need it.’

Alberto Gutiérrez,
Aquaservice CEO

From the beginning of the DANA, Aquaservice mobilised its resources and teams to offer support to the most affected areas in the Valencian Community and other regions. Through the Agua Solidaria programme, is distributed more than 106,000 litres of water in collaboration with the UME, Red Cross, Generalitat Valenciana, Food Bank and Local Police, using both land and air routes to ensure that the water reached those who needed it most.

Internal Measures and Customer Service

Prioritising the safety of the Aquaservice team was key. Teleworking and flexitime measures were implemented in the affected areas to minimise risks. At the same time, teams in the Valencian Community worked tirelessly to restore service in the affected areas, maintaining communication with our customers to inform them of the status of their deliveries.

Commitment to Solidarity

All this was possible thanks to the efforts of the Aquaservice team and the volunteers. Their dedication was instrumental in distributing the donated water and helping all those affected.

Several teams participated in the cleaning day at the Massanassa Secondary School, donated their Christmas hampers to the affected people and their families of the APAMI Association of Catarroja, participated in the Day of coexistence with the Tea Association of Algemesí and, as a company, participated in the donation of school supplies from the La Caixa Foundation and Save The Children.

Many people who are part of Aquaservice volunteered to go to Zone 0 to clean up, offer food and belongings or simply give their support to colleagues who went through this difficult situation, as well as to the rest of the people affected.

5.8.2. Aquaservice, Award for Corporate Volunteering in the Valencia Region

Aquaservice has been recognised in the 9th Valencian Community Volunteering Awards, organised by the Valencian Community Volunteering Platform, in the category of Corporate Volunteering.

This award highlights the work of more than 300 volunteers who collaborate in the Aquaservice with Soul programme, the company’s Corporate Social Responsibility strategy. Through this initiative, Aquaservice collaborates with more than 50 foundations and NGOs throughout Spain to support the most vulnerable groups.

This recognition reflects Aquaservice’s commitment to solidarity and its efforts to contribute to a positive impact on society and work towards a more inclusive and supportive future.

Premio_al_voluntariado_corporativo_Aquaservice_2024

5.8.3. Projects for the protection of the environment

Ecowear: Circular Economy Textiles

Aquaservice, a leader in circular economy, has launched the Ecowear project to give a second life to uniforms, advertising banners and other materials. Initiated in partnership with social enterprises, it has already resulted in the recovery of more than 5,000 kilos of waste by 2024.
The material collected in its 77 branches is sorted and transformed into products such as rucksacks, shoulder bags and benches for its facilities.

Aquaservice, a pioneer in circular economy, launches Ecowear, an innovative textile project.

Aquaservice, a pioneer in circular economy, launches Ecowear, an innovative textile project.

Bandolera_ecowear_Aquaservice_economia_circular_textil

Innovation in sustainability

Aquaservice, certified in Circular Economy Strategy by AENOR, reaffirms its commitment to sustainability through this project that combines circular economy with social impact. Its goal for 2025 is to expand this initiative by designing more products from the waste generated, reducing the impact on the environment.

Training in Care for the Environment

Aquaservice’s Quality and Environment area organises internal awareness sessions, updates on new environmental regulations and practical advice to promote sustainable actions.

Cleaning of Natural Spaces: Parcs Naturals GVA

More than 30 Aquaservice volunteers took part in a cleaning day at El Perellonet Beach, in the Albufera Natural Park (Valencia). During the activity, 5 m³ of Carpobrotus edulis, an invasive species called cat’s claw, were removed and 6 kg of waste, mainly packaging and plastics, were removed.

5.8.4. Inclusion and social assistance projects

Water donations: Agua Solidaria

Created in 2020 during the COVID-19 pandemic, it was created to provide free water to health centres and homes for the elderly, covering basic needs in the most critical moments. More than 1 million litres of water were donated that year.

The project has evolved to transform this initiative into a real commitment. By 2024, more than 450,000 litres of water were donated.

Within the Solidarity Water Project, this year we donated more than 106,000 litres of water to those affected by the DANA, as well as collaborating with other organisations such as Ayuda una Familia, Casa de la Caridad, Amigos de la Calle and Cáritas, among others, which distribute our water directly to people without resources.

Sponsorship of Valencia CF Inclusivo

Aquaservice signed in 2024 the renewal of three more seasons as official sponsor of Valencia CF Inclusivo, which competes in the Liga Genuine, a competition for people with disabilities. This sponsorship promotes the integral development of players through adapted football.

Colaboracion_Asindown_Aquaservice_con_alma
Olimpiadas_Aquaservice

Collaboration with Asindown

Since 1989, Asindown has been working for the social, occupational, family and educational integration of people with Down’s syndrome and intellectual disabilities. Aquaservice further strengthened its collaboration with this entity, throughout the year 2024. Aquaservice’s main initiatives with Asindown include:

· Recruitment of people from Asindown in the Aquaservice team.

· Organisation of the solidarity music festival ‘No te cambio por nadie’ to finance the foundation’s projects.

· Support for ‘La Mare que Va’, a hotel and catering school inaugurated in 2023 to promote job placement.

· Gatherings between young people from Asindown and volunteers from Aquaservice.
· First Inclusive Olympics in coexistence with more than 50 users of the Asindown Foundation.

Ilunion Group

In 2024, Aquaservice started a partnership with the Ilunion Industrial, Ilunion Laundry and Ilunion Commercial Centres. Thanks to this partnership, sorting and cleaning of uniforms has been carried out as part of the Ecowear Project. For the first time, the company managed the purchase of Christmas baskets through an EWC, to ensure a positive impact on the inclusion of people with disabilities in the labour market.

Great Food Drive

Aquaservice contributes by donating part of the amount of the Christmas baskets and collecting food in its branches. Through the APP ‘Nadie sin su ración diaria,’ more than 3,900 kg of food, equivalent to 1,785 food rations, were delivered to the Food Bank in 2024.

Timpers Brand

In 2024, a partnership was initiated with Timpers, a company specialising in the design and production of footwear with a 100% inclusive approach, with a majority of its workforce made up of people with disabilities. As a result of this alliance, an exclusive safety shoe for Aquaservice will be launched in 2025, thus contributing to the expansion of Timpers into a new marketing sector.

Timpers_Brand_Colaboracion_Aquaservice_02

Randstad Foundation

In 2024, Aquaservice continued its collaboration with the Foundation.
Randstad through the Impulsa la Inclusión project and, for the second consecutive year, participated in the EDI Programme, where a group of companies joined together with the aim of building a future in which equity, diversity and inclusion are a reality.

In addition, the company carried out several internal awareness campaigns and organised two special days in December to coincide with the International Day of Disability. It also collaborated in an initiative with Asindown in La Mare Que Va (Valencia).

Ranstad_fundacion_igualdad_de_oportunidades_empleo_aquaservice

Aladina Foundation

Aquaservice donates water to the hospitals and headquarters of the Aladina Foundation, which supports children with cancer and their families. In addition, all Aquaservice branches took part in the #PañueloChallenge in February 2024, an initiative whose aim is to raise awareness of the fight against childhood cancer and show support for children suffering from it by wearing a headscarf as a symbol of solidarity.

5.8.5. Projects to improve people's health

La Caixa Foundation: Proyecto Gavi y Árbol de los Sueños

Aquaservice collaborates with the La Caixa Foundation through the Gavi Project, promoting child vaccination in the most vulnerable regions.
In addition, in 2024, it participated in the ‘Tree of Dreams’ Project, in which employees from different teams nationwide made the wishes of 50 children at risk of social exclusion come true, giving them the Epiphany gifts they requested.

Activate Sports

Aquaservice supports Activate Sports, an adapted cycling school that promotes inclusion and improves the quality of life of people with physical disabilities.
In 2024, the company participated in a round table and in the presentation of the first adapted women’s rugby team, ‘Las Felinas’, which competed in an international tournament in Paris.

Spanish Association Against Cancer

Aquaservice, together with Grupo Bertolín, CECOTEC and in collaboration with the Spanish Association Against Cancer and INCLIVA, finances the ABC Grant for research into the early diagnosis and treatment of cervical cancer. This project reinforces the company’s commitment to the fight against cancer in Spain. In 2024, this three-year collaboration began.

In addition to this collaboration, in May 2024 we participated for the first time in the Jornada de Cuestación with more than 40 volunteers, including the company’s Management Team.

Learn more about the ABC Scholarship

Learn more about the ABC Scholarship

Asociacion_espanola_contra_el_cancer_Aquaservice

Cancer Run

For the eighth consecutive year, Aquaservice has collaborated with RunCancer, supplying 16,000 litres of water in the 2024 edition through its sustainable hydration system. Thanks to this initiative, 224 kg of single-use plastic were avoided in the Valencia race. Aquaservice brought together more than 800 participants and 100 volunteers from the Aquaservice team. This alliance reaffirms its commitment to sustainability and the fight against cancer, promoting healthy and responsible habits.

Run_cancer_Valencia_Aquaservice

Mamás en acción

Aquaservice renewed its collaboration with this association that accompanies hospitalised children who do not have parents or live separated from them. The company donated 3 euros for every birthday of its 3,380 employees and consolidated the relationship for the third year.

On May 30th, several volunteers from Aquaservice and Mamás en Acción accompanied the president of Mamás en Acción, Majo Gimeno, to a conference on foster care at the Congress of Deputies, which was attended, among others, by the Minister for Youth and Children, Sira Rego.

EMHA (European Migraine and Healthcare Alliance)

Aquaservice continues its collaboration with EMHA, providing team members with access to advances and advice to improve the quality of life of migraine sufferers.

AVAPACE (Asociación Valenciana de Ayuda a la Parálisis Cerebral)
Aquaservice participated in AVAPACE’s Annual Solidarity Run, donating water and counting on the collaboration of more than 60 volunteers. This initiative contributes to improving the quality of life of children with cerebral palsy and their families.
In addition, the company participated in an awareness day at its facilities in Bétera, where more than 45 people from the Aquaservice team were present.

Afanion (Asociación de Familias de Niños con Cáncer de Castilla-La Mancha)
In 2024, Aquaservice collaborated with Afanion, supporting with volunteering and making a donation to the association. It also participated in the 12H Aquaservice x Afanion, a charity event held at the Albacete Trade Fair, in which more than 70 people from the Aquaservice team and their families came together to enjoy a day of solidarity.

Payasospital
For the third consecutive year, Aquaservice collaborated with Payasospital, a non-profit association in the Valencia Region that, since 1997, has been working to improve the emotional health and quality of life of hospitalised children and their families. It does this through regular performances by professional clowns, adapted to each patient and coordinated with medical and care staff.

Afanion_Asociacion_de_Familias_de_Ninos_con_Cancer_de_Castilla-la_mancha

5.8.6. Road safety projects

Safe and sustainable mobility plan
Aquaservice works actively to promote safe and sustainable travel, integrating road safety into its corporate culture. In 2024, this commitment was realised through both internal and external awareness-raising actions: internally, through the creation of a road mobility management system that guides our actions; and externally, by collaborating with associations dedicated to supporting victims of road accidents.

Main actions:

·Team: reduce incidents and promote safe and efficient travel for all employees.

· Customers: incorporate road safety into service delivery operations.

· Society: reduce traffic accidents and improve infrastructures in the areas where it operates.

At Aquaservice, the incidence of traffic accidents, taking into account in itinere and in mission accidents, has been reduced from 0.99% in 2023 to 0.85% in 2024.

Innovation in vehicle safety
Aquaservice vehicles are equipped with advanced technology, such as:

· Mobileye audible alerts, to prevent accidents.

· Parking sensors, which improve safety when manoeuvring.

· Telemetry systems, which optimise fleet maintenance and safety.

In addition, the company offers road safety training to all new employees and implements a ten commandments of good practices.

100%

of the Aquaservice team has received road safety training

Collaboration with Stop Accidents

Aquaservice collaborates with the Stop Accidents association to support victims of road accidents, thus reaffirming its commitment to safe and responsible mobility. In 2024, for the third consecutive year, the company renewed its collaboration with this organisation, contributing to its awareness and prevention work.

Moviam

In June 2024, Aquaservice organised, together with the company Moviam, the First Road Safety Awareness Day, in which more than 60 people from the Aquaservice team took part. As part of the initiative, each attendee received a V2-approved signal light, promoting the use of safety elements in daily mobility.

457.998 l

Water donated in 2024.

3.968 kg

Food donated in the Christmas Campaign of 2024 “La Gran Recogida”.

+50

Foundations and NGOs benefiting from Aquaservice grants.

6.1. 100% circular economy

Circular economy
of 20-litre bottles

Aquaservice applies the circular economy to both its products and services, offering a comprehensive and sustainable system that allows the consumption of natural mineral water and soft drinks without generating plastic waste in the environment.

The basic principles of the circular economy model certified in Aquaservice are: sharing, renting, reusing, repairing, renewing and recycling existing materials and products as often as possible, creating added value and extending the life cycle of products. This model is fully integrated into Aquaservice’s business, enabling waste generation to be reduced to a minimum.

Aquaservice offers a large-scale circular solution for bottled water with a cooler, Aquaservice is also 100% carbon neutral in all its operations, from source to consumer. Thanks to the reuse of each 20-litre bottle, we manage to supply 1,000 litres and, by forming part of its circuit, Aquaservice guarantees its correct recycling at the end of its use.

Aquaservice promotes awareness among its customers, highlighting the positive impact they generate by being part of its sustainable model. In addition, it extends its circular economy system to mini formats and coffee service, ensuring the responsible collection and management of bottles and capsules, thus promoting their reuse or recycling within a sustainable circuit.

Operational process
of capsule recycling

At Aquaservice we collect and store coffee capsules. The authorised waste manager collects the capsules from our centres and takes them to the corresponding plants for recycling. The materials are separated from the capsules and the waste is recovered.

Responsible bottle management system

6.2. Sustainable sport and culture

6.2.1. Sport and sustainability

Aquaservice leads sustainability through its Sustainable Sport and Culture Programme, which transforms these events into environmentally friendly formats thanks to its circular economy model.

La Vuelta (Men and Women)

Since 2021, Aquaservice has been working with La Vuelta to make the cycling competition one of the most sustainable in the world. In 2024, Aquaservice supplied 44,140 litres of water in reusable containers, avoiding more than 1,400 kg of single-use plastic. In La Vuelta Femenina, 6,020 litres of water were delivered, where we avoided 192 kg of single-use plastic. This ambitious project involved the hydration of more than 3,000 people, including cyclists, organising staff, journalists and guests, during the men’s and women’s editions of the competition. This also helped to protect the natural environments where each stage is held, aligning the event with Aquaservice’s own principles of sustainability and circular economy.

Real Federación Española de Balonmano (RFEBM)

Aquaservice is the official water supplier for all RFEBM competitions, including the matches of the national teams, both men’s (Hispanos) and women’s (Guerreras). In 2024, Aquaservice supplied 52,900 litres of water in reusable bottles, avoiding 1,692 kg of single-use plastic. The collaboration also covered the Arena Handball Tour, supporting beach handball tournaments at national venues, ensuring sustainable hydration, supplying 13,480 litres of water, avoiding
431.36 kg.

Summer Sports Camps

Aquaservice collaborated in 2024 with sports camps led by stars such as Pau Gasol, Rudy Fernández, Marta Fernández, Gonzalo Pérez de Vargas and José Manuel Calderón, offering young people the opportunity to improve their sporting skills in a sustainable environment. Aquaservice provided a total of 27,660 litres of water, avoiding 885 kg of single-use plastic thanks to its circular bottled water cooling system while promoting the importance of an active and environmentally friendly lifestyle.

Porcinos FC (Kings League)

As the official water of the team presided over by Ibai Llanos, Aquaservice provides sustainable hydration at matches, training sessions and in the homes of the entire team. In 2024, they consumed 12,360 litres of water in reusable containers, avoiding 395 kg of single-use plastic.

6.2.2. Sustainable culture and events

Goya Awards

Since 2020, Aquaservice has been working with the Spanish Academy of Motion Picture Arts and Sciences to transform the country’s most important film event into a more sustainable version.
In the 2024 edition, Aquaservice provided 1,140 litres of water, avoiding more than 36 kg of single-use plastic. In this way, organisers and guests were able to hydrate themselves in a comfortable and sustainable way.

Madrid Book Fair

In its second year as official water supplier, Aquaservice transformed the 83rd edition into its most sustainable version. Thanks to its circular bottled water system with a cooler, it provided more than 820 litres of water while avoiding 26 kg of single-use plastic.

Feroz Awards

In 2024, Aquaservice was for the second consecutiveyeartheofficialwatersupplier of this important film and television event organised by the Asociación de Informadores Cinematográficos de España. It provided more than 600 litres of water, avoiding 19 kg of single-use plastic and helping to transform the gala into a more sustainable version.

“Our circular system provides a real hydration solution without generating single-use plastic waste. This makes it possible to transform sporting competitions and cultural events into a more sustainable version.’”

Margarita Baselga,
Aquaservice Marketing Director

Through the Sustainable Sport and Culture Programme, Aquaservice promotes a model of transformation of competitions and events towards a more sustainable version.

+146.900l

of water consumed in 2024 in reusable packaging.

=293.800

Single-use water bottles avoided.

4.700kg

Single-use plastics avoided

7.1. Aquaservice, a pioneer in circular economy and sustainability

Aquaservice has consolidated its leadership in sustainability thanks to its native business model based on circular economy. This approach, applied since its inception, has transformed the Spanish bottled water cooler market, significantly reducing the environmental impact of its operations.

In 2023, Aquaservice became the first company in the sector to be certified by AENOR in Circular Economy Strategy, validating the implementation of these principles in all its operations. In October 2024, it renewed this certification following an audit that reviewed its projects, processes and progress in sustainability.

Circular economy principles of the certified model at Aquaservice:

Regenerate: prioritises the efficient use of natural resources and the recovery of materials.

Sharing and exchanging: promotes the reuse and sharing of resources to maximise their life cycle.

Optimise: ensures sustainable processes that minimise waste and increase efficiency.

Cycle: integrates recycling and waste recovery to complete the life cycle of materials.

Innovation and technology: reduces environmental impact and increases process traceability.

Transparency: provides verifiable data on its operations and sustainability achievements.

In addition, since 2022, its production centres in Camporrobles and Cogollos de Guadix have been Zero Waste certified. By 2024, this certification was extended to the production centres of Virgen del Camino (León) and Ribagorza, in addition to the head offices.

Key Results in 2024

The company achieved the recovery of more than 94% of the waste generated at its mainland production centres and headquarters, representing approximately 70% of the total waste generated by the company. This waste is recovered by prioritising its integration into new cycles of use, reinforcing its commitment to the circular economy.

“At Aquaservice we have believed in the importance of operating responsibly. We have been committed to sustainability and creating a positive impact on people and the planet for over 25 years. This certification encourages us to continue to innovate and improve in our constant search for more sustainable practices.”

Isabel Moliner, Head of Quality and Environment of Aquaservice

7.2. Fundamental principles of sus- tainability at Aquaservice

Aquaservice, committed to sustainability since its inception, has developed a Strategic Sustainability Plan 2024- 2030, which integrates specific actions to minimise the environmental and social impact of its operations. This plan, based on key principles, defines measurable objectives aligned with its circular economy model, seeking to generate a positive impact.

Circular Economy at the heart of its activity

Aquaservice’s commitment to the circular economy translates into a comprehensive system based on reduction, reuse and recycling. The company is working with a waste optimisation plan endorsed by the AENOR Zero Waste certificate focused on its production centres and central offices, progressively extending this strategy to its branches.

Innovation and technology for a sustainable future

Innovation is a key driver in Aquaservice’s strategy. Through the use of advanced technology, it optimises energy efficiency and reduces its environmental impact. The company aims to reduce CO2 emissions in the transport of raw materials by 10% by 2027 and to optimise the use of resources in all processes at its production sites. These actions are essential for a more efficient and accountable operation.

Commitment to people and society

A focus on people is at the heart of Aquaservice’s sustainability strategy. The company not only prioritises the well-being of its customers and teams, but also promotes actions that benefit society.

Reduction of waste generation

Aquaservice is moving towards a model that combines operational efficiency and respect for the environment. One of its goals is not to exceed 10% of waste destined for final disposal. In addition, it works to reduce the purchase of new raw materials by 5% per year, prioritising the reuse of existing resources.

With this plan, Aquaservice reinforces its position as a leader in sustainability in its sector, committed to a comprehensive strategy that combines circular economy, innovation, transparency and commitment to people, ensuring a positive impact on the environment and society.

7.3. Objectives and targets

Aquaservice’s Sustainability Plan defines ambitious and measurable objectives covering the strategic areas of environmental management, social impact, innovation and technology, governance and ethics, and contribution to the Sustainable Development Goals (SDGs). This holistic approach is designed to minimise environmental impact, promote social inclusion and encourage responsible practices throughout the value chain.

Environmental Objectives

Circular Economy and Waste Management

· Recovery of used PET for new packaging in the next 4 years.

· Renewal of Zero Waste certification at all factories and headquarters by 2025.

· Maintain a waste recovery rate of over 90% at Zero Waste certified sites.

· Reduce textile waste sent to final disposal by 20% within 3 years (from 2022).

Resource Efficiency

· A reduction in water consumption has been achieved in 2024 compared to 2022. The target has been exceeded and further minimisation is planned to achieve a 20% reduction by 2025.

· Reduce new garment purchases by 5% in 3 years (compared to 2023).

Emissions Reduction and Energy Improvement

· Reduce Scope 1 and 2 CO2 emissions per 1,000 bottles distributed by 35% by 2030 (compared to 2018).

· Maintain carbon neutrality in Scopes 1 and 2.

· Improve energy efficiency in facilities and reduce the electricity consumption indicator in 2025.

Social Objectives

Inclusion and Diversity

· Increase the recruitment of people at risk of social exclusion and people with disabilities in Aquaservice’s workforce in 3 years (from 2023).

Socially Responsible Suppliers

· Increase the amount spent on procurement from socially responsible suppliers within 3 years (compared to 2023).

7.4. Indicators and monitoring

Compliance with the objectives is monitored through a rigorous monitoring system, which assesses key indicators on a regular basis. This system makes it possible to identify progress, detect areas for improvement and ensure that the actions taken are aligned with the plan’s commitments.

Key indicators include:

· CO₂ emissions (tonnes) by scope and activity.

· Water and electricity consumption per unit of production.

· Waste recovery rate at certified sites.

· Progress on labour inclusion and responsible procurement.

Aquaservice’s Sustainability Plan establishes a solid framework for moving towards a more environmentally friendly and socially inclusive business model, reaffirming its leadership in sustainability through measurable and verifiable actions.

“At Aquaservice we believe that to take care of the environment, willpower is not enough. It requires a real commitment worked on day by day.”

Alberto Gutiérrez,
Aquaservice CEO

7.5. Integrated environmental management

At Aquaservice, environmental management focuses on the optimisation of resources, the responsible use of raw materials and the recovery of waste, promoting sustainable practices in all its operations.

Raw materials

Aquaservice promotes the use of materials that facilitate reuse and recycling, ensuring product quality. Packaging is designed with lighter and more sustainable materials, while 100% of Aquaservice’s paper cups are FSC or PEFC certified, guaranteeing responsible forest management.

Waste Management

In 2024, Aquaservice achieved a recovery rate of more than 94%. In addition, three new sites joined the Zero Waste certification, covering approximately 70% of the waste generated in the company. Reduction, proper segregation and recovery remain key pillars to minimise environmental impact.

Keys

Minimisation policy.

Reuse and recycling of coffee machines, containers and coolers.

Optimisation and recovery of waste.

Zero Paper Policy.

Digitalisation of administrative processes

Training and sensitisation of suppliers.

ODS 1. The end of poverty

Corporate social responsibility strategy of Aquaservice with Soul, which helps the most socially disadvantaged groups.

ODS 9. Industry, Innovation and Infrastructure

Innovation and technology are the driving forces behind Aquaservice’s growth, which is committed to solutions that generate the least possible impact on the planet.

ODS 6. Agua limpia y saneamiento

Aquaservice has developed initiatives to promote efficient water use at its seven production sites.

ODS 12. Responsible production and consumption

Aquaservice collaborates with suppliers that are close to us and have a sustainable business model.

ODS 7. Affordable and clean energy

More than 99% of the electricity contracted by the company comes from renewable
energy sources (GoO).

ODS 13. Climate action

The company is committed to both emissions reduction and offsetting. Thus, it became the first company in the sector to be 100% carbon neutral in Scopes 1 and 2.

ODS 8. Decent work and economic growth

AQS promotes local hiring in its work centres and favours the creation of quality employment in depopulated rural areas, where its production centres are located.

ODS 15. Life of terrestrial ecosystems

Aquaservice collaborates in reforestation projects in areas affected by fires such as the Sierra de Gredos and Galicia.

7.7. Materiality analysis

Aquaservice works to proactively and systematically identify and understand stakeholder expectations on sustainability. A materiality analysis is conducted on an annual basis to identify which issues are most relevant to them.

The aim of this exercise is to be able to integrate this information into our internal decision-making processes and thus define the sustainability strategy, prioritising actions that are focused on improving the perception of our impact on the environment of the different groups.

We structure our relationship with stakeholders into two levels: internal (the people who form part of the company, suppliers and shareholders) and external (customers, the environment and society in general). That is, those who are significantly affected by the company’s activities, products and services.

Stakeholder relations are based on continuous dialogue. This makes it possible to maintain cooperative relations and establish strategic alliances to move in the same direction. To articulate these relationships, Aquaservice adheres to the principles set out in various global and company-specific policies.

Phases of the materiality analysis process:
1. Understanding the context of the organisation.
2. Identification of actual and potential sustainability impacts, risks and opportunities.
3. Analysis and identification of material aspects related to sustainability issues.
4. Prioritise actions associated with the most significant impacts.

Aquaservice reviews and updates this analysis annually to know if there are changes in its business environment and in the expectations of its stakeholders that may affect the actions proposed by the company. This analysis will serve as a basis for strategic decision-making and resource allocation in the different areas of the company.

We generate positive impact through continuous dialogue with our stakeholders

We generate positive impact through continuous dialogue with our stakeholders

Materiality matrix

Aquaservice, dedicated to the distribution of bottled water with a cooler, conducts a materiality analysis to understand the issues that have a significant impact on society and the planet. The objective of this analysis is strategic, as it allows us to assess risks and detect opportunities that allow us to generate a positive impact on the environment.

We have our own methodology that allows the matrix obtained to be kept up to date and is reviewed annually. We have different instruments for dialogue and communication with its stakeholders in order to obtain information on which to base our actions.

7.7.1. Materiality matrix

Environment

  1. Water quality
  2. Climate change and environmental sustainability
  3. Climate change and resource scarcity
  4. Circular economy
  5. Carbon Footprint

Social sphere

  1. Health and safety of the product and people
  2. Corporate Social Responsibility and Commitment to Society
  3. Supply chain management
  4. Customer experience
  5. Responsible partnerships and stakeholder dialogue

Internal and business

  1. Ethical commitment and good governance
  2. Environmental, regulatory, and social compliance
  3. Commitment and involvement with people
  4. Diversity and equal opportunity
  5. Talent management and human capital development
  6. Innovation and product development

7.8. Carbon footprint and Net Zero target

In its commitment to sustainability and environmental protection, in 2021 Aquaservice became the first company in the bottled water sector to achieve carbon neutrality (Scope 1 and 2) in all its operations from the source to the customer’s home. This achievement is certified annually, consolidating its commitment to emissions reduction and offsetting.

Integrated Emission Reduction Strategy

Since 2018, Aquaservice has implemented a comprehensive strategy to measure, reduce and offset its carbon footprint by registering emissions annually with the Ministry for Ecological Transition and Demographic Challenge (MITECO). 

Its strategic approach is based on calculating, reducing and offsetting to minimise the impact of its operations. This strategy includes:

  • Measurement of emissions throughout its activity.
  • Monthly monitoring of energy consumption broken down by areas of activity.


Carbon Neutral Certification

Aquaservice’s commitment to carbon neutrality is endorsed by AENOR’s Carbon Neutral Certificate, which verifies both the calculation and offsetting of more than 100% of the emissions generated annually in scopes 1 and 2. This standard, based on PAS 2060, ensures that the company operates under a responsible and sustainable business model.

From 2021, Aquaservice has strengthened its strategy with the Net Zero target, which aims not only to offset, but also to progressively reduce emissions from all its operations.

This strategic plan includes initiatives to optimise processes, reduce energy impact and promote an increasingly environmentally friendly business model.

The combination of innovation, technology and a sustainable vision has positioned Aquaservice as a leader in the sector, setting the standard for emissions reduction and carbon neutrality in the industry.

Aquaservice compensation projects

Aquaservice reinforces its commitment to sustainability through environmental and social projects focused on reforestation, access to drinking water, biodiversity protection and clean energy generation. These initiatives demonstrate their active contribution to the care of the planet and the well-being of communities.

+650

Trees planted from deforestation projects: pine, holm oak, ash, birch and native hardwoods.

A global commitment to the planet

These projects reflect Aquaservice’s vision of integrating environmental sustainability and social development into its business model, actively contributing to the protection of the environment and the well-being of the communities in which it operates.

Reforestation in Galicia and Ávila

In collaboration with CO₂ Revolution, Aquaservice has participated in the reforestation of Silvoso, in Pontevedra, an area affected by forest fires. The project includes the planting of species such as Pinus pinaster subsp atlantica and a mix of native hardwoods to help regenerate the ecosystem.

In addition, together with Bosques Sostenibles, the company has contributed to the recovery of areas in the Garganta de Obreguilla (Ávila), devastated by fires. This initiative includes the planting of pines, holm oaks, ash trees, oaks, birches and serval trees, promoting local biodiversity.

Biodiversity Conservation in Brazil

Aquaservice collaborates in the REDD Rio Preto-Jacundà project, dedicated to protecting biodiversity in the Brazilian rainforest. This programme aims to reduce forest degradation and avoid unplanned deforestation, ensuring the conservation of this critical ecosystem.

Clean energy in Brazil

Within the framework of the Santa Clara I to VI wind farms, Aquaservice supports the implementation and operation of seven wind power plants, which contribute 726,712 MWh/year of clean energy to Brazil’s National Interconnected System. This project contributes significantly to the reduction of Greenhouse Gas (GHG) emissions and promotes the use of renewable energy sources.

Access to Drinking Water

In the Clean Drinking Water Diana project, Aquaservice has improved access to safe drinking water for more than 6,500 people in five communities in Madagascar. This initiative not only guarantees a vital resource, but also boosts economic and social development, allowing families to cultivate their fields and improve their diets.

7.9. Sustainable production centres

Aquaservice reinforces its commitment to sustainability and quality at its production sites by reducing emissions, using renewable energy and complying with international quality and food safety standards.

In the last six years, Aquaservice has reduced emissions from its production sites by 64%, and more than 99% of its electricity comes from Guarantee of Origin (GoO) certified renewable sources.

Food Quality and Safety Certifications

Aquaservice renewed ISO 9001:2015 certification at all its locations and maintained IFS Food certification at its springs in Camporrobles, Cogollos de Guadix, León, Ribagorza and Gran Canaria.

Environmental management

The ISO 14001:2015 certification endorses Aquaservice’s environmental management, identifying and minimising its impact. During 2024, internal and external audits were conducted at production sites and branches to ensure compliance with applicable environmental standards and legal requirements at each location.

“We strive for process efficiency and responsible use of resources with a constant focus on innovation and technology to achieve 100% sustainable operations.”

José Ramón Alonso,
director Aquaservice Supply Chain.

64%

of energy consumption with a Guarantee of Origin (GoO) certificate.

99%

of energy consumption with a Guarantee of Origin (GoO) certificate.

7.11. Commitment to sustainable mobility

Aquaservice reinforces its commitment to sustainability by promoting a more efficient and cleaner fleet, focusing on decarbonisation and the use of advanced technologies. The company has 13 100% electric vehicles, consolidating its position as a pioneer in the use of an electric fleet in Spain.

Technology management and operational efficiency

Aquaservice has implemented a telemetry and centralised monitoring system to optimise fleet management. This approach, together with its strategy of proximity between branches and customers, has allowed it to improve routes, maximise vehicle use and reduce emissions. In addition, the plan to install Advanced Driving Assistance Systems (ADAS) increases safety and efficiency, ahead of future European regulations.

Renewal and reduction of emissions

Aquaservice’s fleet has an average age of less than 4 years, ensuring a lower environmental impact. The new vehicles, equipped with Euro 6e engines, reduce NOX emissions by up to 90% compared to Euro 5 models.

These measures have enabled Aquaservice to achieve a 6.8% reduction in emissions (scope 1) in 2023 compared to 2022, reaffirming its leadership in sustainable mobility.

Movilidad_sostenible_Aquaservice

7.12. Sustainable innovation

For Aquaservice, innovation is a key element of differentiation and growth. With an integrated approach, the company has an Innovation department and a Technology and Information department integrated into management and supported by development, cybersecurity and systems teams, which lead the digital transformation and sustainability of its operations.

Innovation for sustainability and security

The application of advanced technology has enabled us to develop solutions that have a positive impact. The Innovation and Digital area has implemented tools such as the native APP for customers, which facilitates the self-management of the service, allowing orders to be modified, invoices to be managed or queries to be resolved from a Smartphone. This functionality is used by more than 70% of household customers.

For business customers, Aquaservice offers a web portal that centralises information and allows for quick and efficient management. In parallel, the data science area applies machine learning technologies to predict consumption, automate requests and optimise delivery routes, improving customer experience and reducing environmental impact. The company has also implemented advanced cyber security systems to ensure the protection of data and the security of its operations.

“Innovation is one of our values. At Aquaservice, we are open to trial and error, always committed to improving the experience of our teams and customers.’”

Nacho Bauset,
Director of Innovation at Aquaservice.

Innovacion_sostenible_Aquaservice

Technology and Efficiency

Technology is the driving force behind operational efficiency at Aquaservice. From supply chain to delivery optimisation, Big Data tools are applied to improve load planning and route performance. This approach allows tasks to be automated, errors to be reduced and a more sustainable and higher quality service to be provided.

Open Innovation

Open innovation is an essential part of Aquaservice’s corporate culture, being integrated transversally in all areas of the company. This approach enables the development of internal and external solutions, adapting to the needs of customers and society.

The methodology of the innovation area includes:

· Annual internal innovation programme, where challenges are identified in the business areas.

· Prioritisation of projects with short/ medium term impact that require external collaboration.

· Strategic alliances with Plug and Play to identify companies and technologies that offer solutions to the challenges identified. In addition, there is an internal competition which, through an annual call for proposals, allows any member of the team to propose innovative initiatives.

Applied Sustainability

Technology also aims to improve safety and sustainability in operations. For example, a high percentage of the fleet is equipped with MobilEye technology, which uses satellite-connected alerts to prevent risks and protect drivers, pedestrians and cyclists.

With this continuous commitment to innovation and sustainability, Aquaservice reinforces its commitment to provide an efficient, safe and environmentally friendly service, leading the transformation of the sector.

Big Data is applied in processes such as optimising loads and improving route performance

Big Data is applied in processes such as optimising loads and  improving route performance

8.1. Code of Conduct: ethical and professional commitment

Codigo_de_conducta_compromiso_etico_y_profesional_Aquaservice

At Aquaservice, ethics and transparency are fundamental pillars of its business model. These practices are integrated transversally in its corporate culture, orienting daily decisions towards respect for people and the environment.

Ethical commitment, one of the most important aspects for Aquaservice, is based on a series of values supervised by the Compliance Committee.

Code of Conduct

Aquaservice’s Code of Conduct establishes essential principles that guide the actions of all the people who form part of the company, promoting values such as integrity, professionalism and respect. This code reflects the absolute rejection of corruption, defined as the misuse of the brand for personal enrichment or the enrichment of others through favours, fraud or bribery.

Aquaservice encourages honest and responsible actions with
all the agents with whom it collaborates, and prosecutes actions contrary to these principles.

Code of Conduct of Aquaservice

Key principles of the code of conduct

Integrity
Act in an ethical and responsible manner, ensuring confidentiality, respect for corporate values and zero tolerance for corruption.

Professionalism
Innovate and continuously improve to offer quality products and services, prioritising economic and environmental sustainability.

Respect
Defend and recognise human and labour rights, fostering honest relationships with employees, suppliers and the environment.

8.2. Transparent governance:
Accountability in Decision-Making

Aquaservice’s governance structure consists of:

Board of Directors: Responsible for defining the corporate strategy, guaranteeing the organisation of the company and promoting quality, knowledge and innovation.

Steering Committee: Led by the CEO, it ensures the functioning of the organisation and compliance with established policies and procedures. This committee is made up of the following departments: Production and Environment, Finance, Information Technology, Innovation and Digital Channels, Marketing and Communication, Commercial and Logistics, Customer Experience and People and Culture.

Aquaservice reinforces its commitment to transparency through biannual meetings in which the general manager informs the entire organisation about the company’s results and situation, complementing monthly reports to middle management.

8.3. Regulatory compliance

Aquaservice’s commitment to social responsibility translates into strict compliance with current legislation, respect for human rights and sustainability in its activity.

Regulations and Best Practices

· Alignment with ILO, core conventions, promoting freedom of association, equal opportunities and the eradication of child and forced labour.

· Implementation of the Organisational and Management Model for the Prevention of Criminal Risks approved in 2020, which includes anti-corruption and anti-bribery measures.

Outstanding Results

· In 2022 and 2023, there were no regulatory breaches in environmental, data protection, corruption or human rights violations.

· Internal and external audits reinforce compliance with these commitments, ensuring the utmost rigour in all operations.

“At Aquaservice, our growth is a reflection of the collective effort of a team committed to the values that define us. These values drive us to innovate, to continuously improve and to stay true to our circular economy model, which puts people and the planet at the heart of our business.

Every customer who trusts us is a sign that we can deliver a quality service while contributing to a positive impact. Together, we continue to build a more sustainable future. ”

Alberto Gutiérrez,
Aquaservice CEO